Beware of the Parking Sergeant, RITA!! My friend and I checked in to one room for a week stay. The staff did not inform us there was an $18.00 per day parking fee. My friend and I had ONE rental vehicle. Midweek, my friend decided to invite another friend to stay with us at the hotel. That friend came in her own vehicle. So now there were 2 vehicles pertaining to the one original room. When my friend's friend arrived at the hotel, I decided to rent my own room to have some quiet time. When I checked in to MY room I was informed by RITA there was a parking fee per day. She asked if I had a vehicle. I told her that my friend and I had one vehicle, then the extra friend had her own vehicle, but I, MYSELF, did not have a vehicle. RITA handed me the parking ticket anyway. I figured I'll clear it up when I check out, because she obviously was not comprehending what I was telling her and she was rather abrupt and rude! So, when I check out of my room, I told the front desk person to remove the parking charge, because I did NOT HAVE A VEHICLE for the single room I rented. The original room should have been charged for 2 vehicles and my room should NOT have been charged for any vehicle. So upon checkout, they removed the parking charge. A week later I see a different charge on my credit card bill than the printed bill I received at checkout. Rita backcharged me for 2 days of parking!! So I phoned the Courtyard to speak to someone about it. RITA got on the phone and told me that when I checked out that I lied to her and her staff. I then attempted to explain the situation and she would NOT let me explain. She was constantly talking over me, not letting me explain, yelling at me, CALLING ME A LIAR, and hung up the phone on me. I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONAL BEHAVIOR FROM A HOTEL STAFF PERSON!! I immediately phoned back and again started TRYING to explain what happened, and again was met with constant interruption. Her tone with me was beyond snotty and sarcastic! She said when I checked out that day her manager saw me walk to a car and get in with my friend. WELL, DUH!! That was the rental vehicle that belonged to my friend and was being charged on the original room! So because I got into the car, she decided I was lying to her and charged me for a vehicle! She should have charged my friend's room for 2 vehicles and not charge my room. ALL I KNOW IS I DO NOT APPRECIATE BEING ACCUSED OF LYING, WHEN IN REALITY RITA DID NOT COMPREHEND WHAT I WAS TELLING HER!!
PLEASE, COURTYARD, MARRIOTT, FIRE THIS WOMAN!!
In addition, the rooms here are small and overpriced. Very disappointing for a Marriott property...they've gone downhill. Also, why are they even charging for parking? They have a ginormous parking lot that sat mostly empty the entire week we were there!