Very cozy- could use a couple updates, but overall a nice stay. It was nice to be able to have drinks right at the hotel. The staff was very helpful and the shuttle service to various hikes was very convenient.
BookingCom
Booking.com
Cute place! Somewhat updated but pictures are deceiving. The hotel doors face the parking lot and ours was disjointed at top and bottom so we had light coming through ours. The bathrooms are teeny tiny and in need of some love. The tub was dirty from old water stains, I hope. The bed was too soft and the pillows were made from lots of individual pieces of foam. Ugh! I think this used to be an old Best Western and now a Marriott. The price was high for what it was and they charge an extra $29/night fee which you can order drinks at the bar and sit on the patio in exchange but … they said that price you’d receive a healing rock as well but that didn’t happen! I feel so unhealed. Great views all around and service at front desk was good but still needs a little polishing at the price point!
wall needed to repair we had water leek
the view was of trash bin !!!was over expensive
the stuff were unfriendly
no food to buy in the lobby '
its more like 2 star motel for the price of luxury hotel
DO NOT GO THERE!!!
I am so sorry to hear about your experience at Sky Rock. Thank you so much for taking the time to leave feedback. We are going to be having a full renovation as well as going through Marriott training with the team to ensure our guests have a wonderful experience and would love for you to try out our new room product when completed.
Have called a couple of times to the main line for the hotel. The "phone tree" has a variety of options, none of which lead to a human other than a reservations agent at the national reservations line. Have left messages at the concierge desk, but none were returned.
Am planning a trip to Sedona & have heard there are renovations planned. We do not want to stay there during construction. And from reading other reviews it appears we do not want to stay there before the property is renovated.
Dear Art918, thank you for taking the time to share your experience with us. We would like to sincerely apologize that no one has returned your call or you are not able to reach anyone anytime you call the hotel. I have shared your feedback with our leadership team as well as our front office team to ensure we are answering the phone in a timely manner.
thank you
Wow beautiful pictures on the website and it truly does have some good views in a few rooms. I paid for a view room and got a 3 X 6 window view of my car and the street. We were able to see some of the red rocks if we sat on the bed. We paid $445.00 for an upgraded motel 6 room. It truly needs some deferred maintenance in the room. The carpet was torn and the walls needed to be repainted along with a torn bed cover. There was no hotel directory in the room and the TV didn’t work. Other then that the place was real nice.
Too say the least we will probably not stay there again.
Thank you so much for taking the time to leave your feedback. We will be having a full renovation done to all the rooms and would love for you to come back and try out our new room product when everything is completed!
My husband and I stayed here for three nights for a quick romantic getaway. The positives — the hotel is in a great location. Parking was always available. The views outside are beautiful. The gentleman running the stargazing program was by far the highlight of the hotel experience.
The downside - We stayed in a standard room on the ground floor. The online photos are very deceiving. The room was quite dated — carpet was stained, paint peeling from the bathroom ceiling, holes in ceiling above bed. There is no view from inside the rooms. They tell you when checking in that you need to step outside your room to see anything. Shampoo, conditioner , and body soap are in dispensers in the shower, but were never refilled, even upon request. There is also a $30 fee per day resort fee. The woman at the front desk told us it was like a credit. So, if we got drinks or food from the bar, it would debit it from that $30. It sounds great, but prices are high ($14 plain bagel, $18 for a 6oz pour of wine). We’re in no way food snobs, but the food wasn’t any good.
For reference, there’s no room service and no microwave in the room. Also, in order to get to a majority of the rooms, you need to walk down two flights of stairs.
Overall, it just wasn’t worth the price we paid considering the level of service and the quality of the room.
Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these guest issues you experienced from occurring in the future. We will be having a full renovation done to the hotel and would love for you to try out our new room product!
I hope you choose to stay with us again when your travels bring you back to the area.
