Dates stayed: Oct 29-Nov 5; adult couple.
I've been a Hilton Honors member for about 20 years now, so when I saw a new property in Sedona, I immediately booked. For reference we have stayed in the Hilton at Bell Rock, The Hyatt at Pinon Pointe, and some lovely boutique hotels to give you a reference point for expectation. Then later I saw some rather unfavorable reviews so I braced myself, expecting the worst.
Honestly, this is an absolutely lovely place. I am completely astounded at the negative reviews considering my King Suite was very roomy, private, and immaculately clean. This is the southwest, so the decor is expected to be of earthy tones, and was not out of date. My bed was super comfy, again- clean, and there were extra linens and towels to last a week. My kitchen was also very nice with a large counter/island and decent size dining room off to the side. We ate all meals in restaurants/cafes, but morning coffee on the patio as the sun came up was very serene, as were the beautiful sunsets.
I experienced nothing negative, so I will comment regarding why.
I come to Sedona to relax and disconnect. Yes, the wifi was spotty, but not non-existent. I checked some email sporadically before going out each morning and later in the evening, but I was not there to be on the internet all day so had no problem with waiting for the connection to come back once in a while. There were 2 tv's, a cozy fireplace, and a functioning washer dryer with detergent left for us. I was not in my suite much to watch TV either, so I didn't quite care how large the televisions were as I saw a comment about the tv size from another review. They were fine. Considering where this resort is located, it should be rather clear that you need a vehicle unless you enjoy long walks. I am here for the hiking so a long walk is fine with me, but I prefer to do it on the trails, so there was zero expectation of being able to quickly walk to a cafe/restaurant. You always need a car here unless you want to go to the same places over and over. Also, this is a vacation club resort.. there is no reason to expect this place to have a restaurant/cafe, and there are so many amazing places to eat in town it would be silly to eat corporate hotel food while here. There was however a coffee maker and a full kitchen like most vacation clubs if you need your early morning java and a meal in the unit. The kitchen was fully appointed with all the things you need if you plan to cook.
Finally, the staff. Upon arrival I was greeted by Amanda who was so sweet and not once did she put any pressure on us to take any 2 hour tour to buy a unit. The concierge did not behave this way either. They texted us to see how we were doing and other than that they treated us respectfully as all Hilton employees always have. This property absolutely lives up to the Hilton standard. Further, on Tuesdays they host a Native American jewelry exhibit and the vendors there were very nice with no pressure either. I bought a nice bracelet and was given a generous discount. Honestly, this was one of my favorite places, and is in a wonderful location away from the busy section.
My advice is go out and do stuff! Go see ruins, do some hikes, go eat some great food, check out the amazing cafes and stroll through Tlaquepaque! Best restaurant- Elote Café (book far in advance).. best breakfast, Café Jose and HP Cafe.. and best donuts- Sedonuts. So many great hikes, but I do Bell Rock every time. There is so much to do, you won't be in your room very long, despite it being very comfy and inviting!
Thank you Hilton Vacation Club, Sedona Summit! We will be back again!