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Reviewed 14 November 2022

Beware the Concierge Desk unless you want to tour the sister property! More on that below...

We stayed here in November for a family vacation. We arrived very early and did a pre-check in. We were told that our room would get priority and be ready early. They were to text us when it was ready. We never got a text and our room was not ready until after 3:30. We were not given any information on our room (towels, location, resort amenities), we were handed a map and "dismissed," as in she just looked back down at her computer and that was that. This happened on more than one occasion in the lobby. Our pull out sofa bed was collapsed. It took them 6 hours to get back to us with a solution, when we were told we would get a call. We never did. We got a canned text asking how our stay was going, and that was answered. The manager was very dismissive and in a hurry to get away from me. She never checked back to make sure things were resolved. In fact, she took one look at me and turned right around the next time I saw her in the lobby. The rooms are large, but dated. If the bed had worked, it would have been ok.

The biggest issue, for me, was the concierge desk. They are incredibly friendly until you tell them that you will not visit their sister property for a 2 hour tour! We were told that they would book a jeep tour for us, until we refused the tour and were then told that it is just easier if we call them ourselves. We were offered multiple discounts to take the tour and they do not want to take no for an answer! More people in the lobby work in the "sales" than at the front desk. It feels slimy and like a big sales trap.

Date of stay: November 2022
2  Thank Jennifer M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 26 November 2022

I am sorry to hear about your recent stay with us. We will be addressing your concerns, and utilizing for training purposes. Thank you for taking the time to share your feedback, and we hope you give us another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2022

Dates stayed: Oct 29-Nov 5; adult couple.
I've been a Hilton Honors member for about 20 years now, so when I saw a new property in Sedona, I immediately booked. For reference we have stayed in the Hilton at Bell Rock, The Hyatt at Pinon Pointe, and some lovely boutique hotels to give you a reference point for expectation. Then later I saw some rather unfavorable reviews so I braced myself, expecting the worst.
Honestly, this is an absolutely lovely place. I am completely astounded at the negative reviews considering my King Suite was very roomy, private, and immaculately clean. This is the southwest, so the decor is expected to be of earthy tones, and was not out of date. My bed was super comfy, again- clean, and there were extra linens and towels to last a week. My kitchen was also very nice with a large counter/island and decent size dining room off to the side. We ate all meals in restaurants/cafes, but morning coffee on the patio as the sun came up was very serene, as were the beautiful sunsets.
I experienced nothing negative, so I will comment regarding why.
I come to Sedona to relax and disconnect. Yes, the wifi was spotty, but not non-existent. I checked some email sporadically before going out each morning and later in the evening, but I was not there to be on the internet all day so had no problem with waiting for the connection to come back once in a while. There were 2 tv's, a cozy fireplace, and a functioning washer dryer with detergent left for us. I was not in my suite much to watch TV either, so I didn't quite care how large the televisions were as I saw a comment about the tv size from another review. They were fine. Considering where this resort is located, it should be rather clear that you need a vehicle unless you enjoy long walks. I am here for the hiking so a long walk is fine with me, but I prefer to do it on the trails, so there was zero expectation of being able to quickly walk to a cafe/restaurant. You always need a car here unless you want to go to the same places over and over. Also, this is a vacation club resort.. there is no reason to expect this place to have a restaurant/cafe, and there are so many amazing places to eat in town it would be silly to eat corporate hotel food while here. There was however a coffee maker and a full kitchen like most vacation clubs if you need your early morning java and a meal in the unit. The kitchen was fully appointed with all the things you need if you plan to cook.
Finally, the staff. Upon arrival I was greeted by Amanda who was so sweet and not once did she put any pressure on us to take any 2 hour tour to buy a unit. The concierge did not behave this way either. They texted us to see how we were doing and other than that they treated us respectfully as all Hilton employees always have. This property absolutely lives up to the Hilton standard. Further, on Tuesdays they host a Native American jewelry exhibit and the vendors there were very nice with no pressure either. I bought a nice bracelet and was given a generous discount. Honestly, this was one of my favorite places, and is in a wonderful location away from the busy section.
My advice is go out and do stuff! Go see ruins, do some hikes, go eat some great food, check out the amazing cafes and stroll through Tlaquepaque! Best restaurant- Elote Café (book far in advance).. best breakfast, Café Jose and HP Cafe.. and best donuts- Sedonuts. So many great hikes, but I do Bell Rock every time. There is so much to do, you won't be in your room very long, despite it being very comfy and inviting!
Thank you Hilton Vacation Club, Sedona Summit! We will be back again!

Room tip: Get up early and enjoy the day!
Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
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1  Thank Jen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2022

Good location resort well kept, room was fine. However beware of the check in. Serious pressure is put on to do the timeshare sales pitch. The woman at check in was very friendly and accommodating until we declined....politely several times....she then became cold as the arctic and angry. She had promised a rush to get our room ready...however after this situation we had to wait 4 hrs for the room, get our last choice of location, next to the spa pump. And the unit had no wifi...very annoying!!!
If you go as a couple only one should go in to check in. Much easier to deny and deflect the sales pressure!

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
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Thank ckl343
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis F, Owner at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 8 November 2022

We are very sorry to hear about your experience. I will personally be addressing your concerns. We thank you for your feedback and we hope you give us another opportunity in the near future. - Luis Felix, Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2022

Nice place to stay. Good help when needed, Needed things and they were delivered very soon., Staff was nice and very helpful. Love design of units and nice furniture . Nice beds and linens, Good towels

Date of stay: October 2022
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Review collected in partnership with RCI
Thank tcd00rman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2022

The Sedona Summit was a great place to stay in Sedona! It is in West Sedona with a great view of the rocks, but close enough in town to enjoy what uptown Sedona had to offer. Our unit was excellent, updated, and we had adequate WIFI. I can't say enough nice things about the staff. If we needed anything, they were there very quickly and were happy to be a help. We were located in an upstairs unit across from the resort check in. Walking across the street and taking advantage of the excellent concierge service was very convenient. Richard was always there as you walked in to greet me and had very helpful suggestions. Always kind and welcoming. We loved our stay here! Would highly recommend the Antelope Canyon tour and Grand Canyon tour. We went to Flagstaff for a day, rode the gondola at Snow Bowl (beautiful drive), as well visited the Lowell Observatory. Beautiful view of the night sky there. Our favorite hike was West Fork Trail in Sedona. Get there early!

Date of stay: October 2022
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Review collected in partnership with RCI
Thank melodie w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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