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Ernest D
Sunnyvale, California

Great hiking trails nearby.

5.0 of 5 bubblesReviewed 15 Dec 2022
Great for hiking. However, wifi/internet was mostly unusable in our unit. We had to go to the lobby to use internet, inconvenient for wife's consulting business, especially lack of privacy re video conferencing.
Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with RCI
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this review
Responded 2 Jan 2023
We appreciate your feedback, and we are sorry to hear that we fell short in meeting your expectations. I will be sharing your concerns with our leadership team, and we will be addressing your concerns. Please note, we are currently in the middle of a large wifi upgrade that we hope to have completed in early spring. Thank you for taking the time to share your invaluable feedback, and we hope you give us another chance in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews time share sunset suite sales pitch mesa suite timeshare presentation pools and hot tubs full kitchen red rocks hard sell one bedroom unit adult pool washer and dryer free gift high pressure nice resort timeshare resort west side
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Reviewed 14 December 2022

Sedona is an expensive place so it's nice to have a place with a kitchenette to save a few bucks for breaky and a dinner or 2. The place is just outside West Sedona and pretty dark and easily missed if coming in the dark. Just look for the Hospital sign then it's the next right.

Yes it's a time share place but just say no thank you and do get suckered into the i have a free gift for you or how would you like a free pink jeep trip. Just say no and move on. There is $200 hold on your visa but check in was uneventful. We got room in main area 25C and never had wifi problems unlike others. The room did face the mountains but i think they all do. The room was ok std but kitchen well equipped. No room cleaning if < week. Only complaint was shower head leaked big time. but we you put towel over it so it wouldn't spray all over. Couldn't bother telling them.

we did use the hottub a few times - adult infinity - drove there. There is a nice bbq area there. Not much else to add but it was convenient to most hikes in Sedona area. My only major complaint was the bed was WAY TOO soft and couldn't get good night sleep. Also the channels were limited. You may want to bring a FIRESTICK or Chromecast to attach to the TV.

As for cooking. Safeway is about 5 min drive away. There is whole food about 10 min but we found Basha's supermkt a bit cheaper (across from Starbucks). Esp if you get member pricing. Just tell them you are from out of town and they will key in a member code and give you the cheaper prices.

Hope this helps

Room tip: get close to lobby if want good wifi. 2nd floor for view
Date of stay: December 2022
    • Value
    • Location
    • Service
1  Thank namabeer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 21 December 2022

Thank you for your feedback. We aim to get better every day, and we truly appreciate you taking the time to share about your experience. There are a number of great things to come now that we are a part of the Hilton family, and we hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2022

TERRIBLE from the start!!! We paid over a grand to have Sherri at the front desk treat us with such rudeness, then checked in to the tiniest, very dark room w/ the couch right next to the bed and a back porch that was so crazy small that the 2 chairs on it barely fit. No water pressure in shower, the coffee pot was broken, the fan squeeked so loudly we couldn't use it, no breakfast, and our view was A BBQ PIT!! There's MANY OTHER PLACES THAT ARE BY FAR BETTER & CHEAPER!!

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Rocket717
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 13 December 2022

We apologize for the challenges and overall disappointment you experienced during your stay with us. We will use your feedback to improve our service. Thank you for taking the time to share your concerns with us. We hope you give us another chance in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2022

Poor layout of rooms, weird room access (behind the building, off a dark pathway), and most rooms do not have a view. If you travel with a friend who has their own room, request a connecting room, because a "room right next to yours" does not mean easy access. You have to go down the back stairs, walk the dark pathway, and go up the next stairs to your friend's room. Technically, it is next to yours, but not easy to get to. Upon check-in, there was a hard sell to attend a timeshare sales pitch. The room itself was in need of updating. TV is small, bathroom shower had hard water stains and mold. This does not live up to my idea of Hilton standards. I will find somewhere else to stay when visiting Sedona.

Room tip: Choose a different hotel.
Date of stay: December 2022
    • Sleep Quality
    • Rooms
    • Service
2  Thank tucson2403
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis F, Owner at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 7 December 2022

Thank you for your feedback. We will be addressing your concerns and will utilize for training purposes. We hope that you come back and give us another opportunity in the near future. Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2022

My family of 9 (including a baby) just spent 5 days at this resort and had a marvelous time. We chose this destination after by chance I met a woman who has a time share there, goes every year, and raved about the experience..

Our suites were lovely and obviously had been upgraded fairly recently, done extremely well. The rooms had blackout shades and were very quiet, promoting good sleep. The kitchens were well equipped with everything one needs to cook full meals. The resort provided us with a highchair. We could get all 9 of us comfortably around the table in a Mesa Suite (two bedrooms) for dining and playing card and board games.

The grounds are spacious, with numerous pools and spas and other fun amenities, including a labyrinth, hammock complex, putting green, and life sized checker set. Our units were nearby to the large Sunset pool and spa, which were very popular with our group and other guests. That spa is enormous, with a water temperature that was just right. When we got there, I went to test the water temperatures and asked a man in the spa how it was. He replied, “Somewhere between beautiful and perfect.”

The staff is very responsive, particularly impressive because the resort was at full capacity when we were there. The grounds are immaculate, and whenever we needed a resupply we immediately found a staffer nearby our units. The resort is very well run. Huge credit to Assistant General Manager Luis Felix, who stepped in and promptly resolved an issue with our accommodations at check-in.

The location is great, west of town outside the bustle and traffic and very close to grocery stores, restaurants, and other shops of all sorts. The resort abuts a huge National Forest that has lots of hiking trails. Other hiking trails with great views of the red rocks, including Cathedral Rock, were within a 10 minute drive. A junior college is a short walk from the resort, and its huge parking lots are a perfect vantage point to view the spectacular sunsets.

The negatives others have mentioned in reviews were not issues for us. The internet access in the rooms was sufficient to support email and headline searches – those in our group who needed more for work went to tables in the lobby and found that very satisfactory. The resort does not have a café or restaurant, but we would not have used that as there were countless options within a short and scenic drive and we fully stocked our kitchen at the nearby Whole Foods and Safeway. The concierge staff were helpful in giving us information we requested and never gave us a sales pitch about buying a time shares or activities.

Our time there was in a word, wonderful. It met and exceeded our high expectations and provided good value for what we paid.

Date of stay: November 2022
    • Value
    • Sleep Quality
    • Service
1  Thank B91GJmarys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2022

I would say the room was nice we had 1 bedroom unit, full kitchen, fireplace, washer and driver. The bathroom was very large - odd set up. Resort is located at the West end of Sedona away from the traffic. If you want to go into Sedona downtown plan for a little traffic but the views on the way are fantastic.
I was disappointed that most of the rooms don't really have a great view of the landscape outside but we didn't spend much time at the resort and we went hiking and exploring to see the scenery,
Checking in they were more concerned with trying to get me to sign up for a timeshare session then going through everything with the resort check in.
WHY is there a RESORT FEE? Makes ZERO sense - We had to pay another 200.00 in fees and we got nothing for this??? We had NO maid service or change of towels, linens. This fee is a reason I would not go back to this resort and stay at a different resort. If we got something for the fee or it made sense what they fee gave us - *Nothing no special amenities

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank MichelleSedona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 7 December 2022

Thank you for your feedback. We are sorry to hear that we didn't fully meet your expectations. We strive to do better every day, and we really appreciate you taking the time to share your concerns. We will be addressing these concerns with our management team. We hope you give us another chance in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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