We just checked in and already two frown faces. Only fair on check-in Clorox wipe down with dirty sheets. :-/ I can't remember the last time I checked into a top end hotel, inn or resort and not have a magnification mirror in the restroom. I can now remember the last time. :-/
Hello CaliforniaNative007, we're sorry to hear about this disappointing experience. We strive to provide excellent customer service and stellar accommodations, and we'll be sure to pass your concerns with the appropriate teams. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can investigate further and make this right.
Great for hiking. However, wifi/internet was mostly unusable in our unit. We had to go to the lobby to use internet, inconvenient for wife's consulting business, especially lack of privacy re video conferencing.
We appreciate your feedback, and we are sorry to hear that we fell short in meeting your expectations. I will be sharing your concerns with our leadership team, and we will be addressing your concerns. Please note, we are currently in the middle of a large wifi upgrade that we hope to have completed in early spring. Thank you for taking the time to share your invaluable feedback, and we hope you give us another chance in the future.
Sedona is an expensive place so it's nice to have a place with a kitchenette to save a few bucks for breaky and a dinner or 2. The place is just outside West Sedona and pretty dark and easily missed if coming in the dark. Just look for the Hospital sign then it's the next right.
Yes it's a time share place but just say no thank you and do get suckered into the i have a free gift for you or how would you like a free pink jeep trip. Just say no and move on. There is $200 hold on your visa but check in was uneventful. We got room in main area 25C and never had wifi problems unlike others. The room did face the mountains but i think they all do. The room was ok std but kitchen well equipped. No room cleaning if < week. Only complaint was shower head leaked big time. but we you put towel over it so it wouldn't spray all over. Couldn't bother telling them.
we did use the hottub a few times - adult infinity - drove there. There is a nice bbq area there. Not much else to add but it was convenient to most hikes in Sedona area. My only major complaint was the bed was WAY TOO soft and couldn't get good night sleep. Also the channels were limited. You may want to bring a FIRESTICK or Chromecast to attach to the TV.
As for cooking. Safeway is about 5 min drive away. There is whole food about 10 min but we found Basha's supermkt a bit cheaper (across from Starbucks). Esp if you get member pricing. Just tell them you are from out of town and they will key in a member code and give you the cheaper prices.
Hope this helps
Thank you for your feedback. We aim to get better every day, and we truly appreciate you taking the time to share about your experience. There are a number of great things to come now that we are a part of the Hilton family, and we hope to welcome you back in the future.
TERRIBLE from the start!!! We paid over a grand to have Sherri at the front desk treat us with such rudeness, then checked in to the tiniest, very dark room w/ the couch right next to the bed and a back porch that was so crazy small that the 2 chairs on it barely fit. No water pressure in shower, the coffee pot was broken, the fan squeeked so loudly we couldn't use it, no breakfast, and our view was A BBQ PIT!! There's MANY OTHER PLACES THAT ARE BY FAR BETTER & CHEAPER!!
We apologize for the challenges and overall disappointment you experienced during your stay with us. We will use your feedback to improve our service. Thank you for taking the time to share your concerns with us. We hope you give us another chance in the future.
Poor layout of rooms, weird room access (behind the building, off a dark pathway), and most rooms do not have a view. If you travel with a friend who has their own room, request a connecting room, because a "room right next to yours" does not mean easy access. You have to go down the back stairs, walk the dark pathway, and go up the next stairs to your friend's room. Technically, it is next to yours, but not easy to get to. Upon check-in, there was a hard sell to attend a timeshare sales pitch. The room itself was in need of updating. TV is small, bathroom shower had hard water stains and mold. This does not live up to my idea of Hilton standards. I will find somewhere else to stay when visiting Sedona.
Thank you for your feedback. We will be addressing your concerns and will utilize for training purposes. We hope that you come back and give us another opportunity in the near future. Thank you,
