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Ck L

Timeshare Resort

4.0 of 5 bubblesReviewed 29 Dec 2022via mobile
You will love the views of the red rocks. Not all units have views, however. Hilton has bought the property and is doing some refurbishment of the units. Ours was done, with new flooring, paint and sofa which is helpful. Beware of a few things, you will be approached with a timeshare presentation...anything involving the timeshare can be “hard sell”!!! If you are not a timeshare owner, you will be charged an additional resort fee, which many find annoying at best!!
And, if you need or want wifi, basically there isn’t any. It is promised for the future...but not now!!! Otherwise enjoy your stay.
Date of stay: December 2022
Trip type: Travelled as a couple
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All reviews time share sunset suite sales pitch mesa suite timeshare presentation pools and hot tubs full kitchen red rocks hard sell one bedroom unit adult pool washer and dryer free gift high pressure nice resort timeshare resort west side
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Reviewed 27 December 2022

This is one of Hilton's newer vacation club properties. It is located in a spectacular site that affords exquisite opportunities to view the surrounding red rock formations, especially during sundown (particular favorite: the infinity jacuzzi near building 24). Our one bedroom king was spacious, clean, and well-appointed. The staff was gracious and welcoming. The only drawback is that WIFI is spotty. I don't know if this is a problem generally in Sedona or if the hotel needs to investigate WIFI access improvements. Although we did not partake of them, the hotel/vacation club appears to offer a nice assortment of activities for families. We were very pleased with our stay here and would return.

Date of stay: December 2022
    • Value
    • Location
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Thank ZadieCarl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2022

Very dissapointed. Broken screen door to patio, broken washing machine lid, dripping kitchen faucet, poor room design (hanging light directly over DR chair), and the unacceptable practice of doing the hard sell to attend sales presentations (disquised as "party") before they would even give me my keys!! And what's with everyone now charging a daily resort fee to use the pool, regardless of whether you use it?!?! Will stay in a motel next time.

Date of stay: December 2022
    • Value
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    • Sleep Quality
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Review collected in partnership with RCI
2  Thank mhoule56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 2 January 2023

We are very sorry to hear that we missed the mark during your stay with us. We always strive to deliver outstanding hospitality, and we truly appreciate you taking the time to share about your experience. There are a number of great things to come now that we are a part of the Hilton family. We hope that you give us another chance in the future.

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Reviewed 19 December 2022

We just checked in and already two frown faces. Only fair on check-in Clorox wipe down with dirty sheets. :-/ I can't remember the last time I checked into a top end hotel, inn or resort and not have a magnification mirror in the restroom. I can now remember the last time. :-/

Date of stay: December 2022
    • Location
    • Cleanliness
    • Service
Thank CaliforniaNative007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGV Resorts, Owner at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 20 December 2022

Hello CaliforniaNative007, we're sorry to hear about this disappointing experience. We strive to provide excellent customer service and stellar accommodations, and we'll be sure to pass your concerns with the appropriate teams. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can investigate further and make this right.

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Reviewed 16 December 2022

Great for hiking. However, wifi/internet was mostly unusable in our unit. We had to go to the lobby to use internet, inconvenient for wife's consulting business, especially lack of privacy re video conferencing.

Date of stay: December 2022
    • Value
    • Location
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Review collected in partnership with RCI
1  Thank Ernest D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 2 January 2023

We appreciate your feedback, and we are sorry to hear that we fell short in meeting your expectations. I will be sharing your concerns with our leadership team, and we will be addressing your concerns. Please note, we are currently in the middle of a large wifi upgrade that we hope to have completed in early spring. Thank you for taking the time to share your invaluable feedback, and we hope you give us another chance in the future.

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Reviewed 14 December 2022

Sedona is an expensive place so it's nice to have a place with a kitchenette to save a few bucks for breaky and a dinner or 2. The place is just outside West Sedona and pretty dark and easily missed if coming in the dark. Just look for the Hospital sign then it's the next right.

Yes it's a time share place but just say no thank you and do get suckered into the i have a free gift for you or how would you like a free pink jeep trip. Just say no and move on. There is $200 hold on your visa but check in was uneventful. We got room in main area 25C and never had wifi problems unlike others. The room did face the mountains but i think they all do. The room was ok std but kitchen well equipped. No room cleaning if < week. Only complaint was shower head leaked big time. but we you put towel over it so it wouldn't spray all over. Couldn't bother telling them.

we did use the hottub a few times - adult infinity - drove there. There is a nice bbq area there. Not much else to add but it was convenient to most hikes in Sedona area. My only major complaint was the bed was WAY TOO soft and couldn't get good night sleep. Also the channels were limited. You may want to bring a FIRESTICK or Chromecast to attach to the TV.

As for cooking. Safeway is about 5 min drive away. There is whole food about 10 min but we found Basha's supermkt a bit cheaper (across from Starbucks). Esp if you get member pricing. Just tell them you are from out of town and they will key in a member code and give you the cheaper prices.

Hope this helps

Room tip: get close to lobby if want good wifi. 2nd floor for view
Date of stay: December 2022
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1  Thank namabeer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 21 December 2022

Thank you for your feedback. We aim to get better every day, and we truly appreciate you taking the time to share about your experience. There are a number of great things to come now that we are a part of the Hilton family, and we hope to welcome you back in the future.

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