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doctordean
Melbourne, Florida

Wonderful stay in magnificent Sedona!

5.0 of 5 bubblesReviewed 21 Jan 2023
I just had the great pleasure of staying 10 nights at the Hilton Vacation Club Sedona Summit. It was one of the best vacations ever, Of course, it is difficult not to have a great time in Sedona with all its incredible natural beauty, but quality accommodations make Sedona even better. The Hilton Vacation Club Sedona Summit is the perfect location to base a Sedona adventure. It is perfectly located near the best hiking trails, convenient to shopping, but serenely peaceful. The property is attractively laid out. The suites are extremely comfortable, well-designed, and clean; and there are well-equipped kitchen facilities. The beds are comfortable to help recover from a day's hiking and there is excellent coffee in the lobby to get the day started right. There are excellent recreational facilities, including a fitness center and outdoor pools and hot tubs. The staff was so friendly, helpful, and responsive. When I had a minor problem, it was taken care of immediately with great kindness and concern. My thanks to management for setting such a high standard of accommodation and service excellence. I recommend the Hilton Vacation Club Sedona Summit very highly, and look forward to my next visit.
Date of stay: January 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews time share sunset suite sales pitch mesa suite timeshare presentation pools and hot tubs full kitchen red rocks hard sell one bedroom unit adult pool washer and dryer free gift high pressure nice resort timeshare resort west side
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Reviewed 5 January 2023

For starters, be sure you arrive during daylight since there are NO signs at either entrance. The room was nice, but poorly constructed. Walls and ceilings were paper thin and we heard every footstep of the occupants above us. I think they were fitness enthusiasts as they never stopped moving, or they brought their free weights with them. So recommendation, be sure you get an upper floor unit. The property is on the edge of town, so noting is within walking distance, but being a timeshare that is pretty common.

Room tip: Get an upper floor room.
Date of stay: December 2022
    • Value
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Thank ThomUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 4 February 2023

We are very sorry to hear about your experience. Please note, we will be addressing your concerns, and we hope that you give us another opportunity in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2023

First, the staff were great. No issues with them. They were very accommodating and helpful.

The 1 bedroom we had was very tired, in need of refreshing. The walls were thin and we could hear the family next door. We had to run a white noise app to block them out at night. The WiFi was spotty, and we could only connect for a few minutes at a time before losing it for much longer. The cable TV kept freezing and dropping out (normally we would not use it, but there was no WiFi to use otherwise). Also, there was no way to connect with our personal devices, either wired or wireless. The shower partition was loose, in need of repair.

This is not the hotel's fault, but there was dog excrement on the sidewalk, and daily there was a smoker at a picnic table that we had to pass to get to our parked car. One would hope to not have to deal with this.

Given the price of accommodations, I expected a bit more. This was touted as one of Hilton Grand Vacations (HGV) best timeshare properties. We did see a more recently refreshed room. It was better, but still short of what I expected from a premier property. Compare to your other options and Sedona and decide whether it is a place for you. It's possible that once the whole location is refreshed, it will be nicer.

As an aside, we went to a HGV timeshare presentation (2.5 hours). They pushed hard with their message (several rounds of this is our best offer), but could not answer many questions (e.g., what does XXXX amounts of points per year get you in terms of accommodations). Also, despite being one of the largest timeshares (if not the largest), I really had no desire to stay in the locations that we presented. Check out reviews on ConsumerAffairs dot com.

Room tip: Ask for a renovated room. Compare to other locations.
Date of stay: December 2022
    • Value
    • Location
    • Service
Thank 477Trip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 4 February 2023


We are very sorry to hear about your experience. Please note, we will be addressing your concerns, and we hope that you give us another opportunity in the near future. Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2022 via mobile

You will love the views of the red rocks. Not all units have views, however. Hilton has bought the property and is doing some refurbishment of the units. Ours was done, with new flooring, paint and sofa which is helpful. Beware of a few things, you will be approached with a timeshare presentation...anything involving the timeshare can be “hard sell”!!! If you are not a timeshare owner, you will be charged an additional resort fee, which many find annoying at best!!
And, if you need or want wifi, basically there isn’t any. It is promised for the future...but not now!!! Otherwise enjoy your stay.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank ckl879
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2022

This is one of Hilton's newer vacation club properties. It is located in a spectacular site that affords exquisite opportunities to view the surrounding red rock formations, especially during sundown (particular favorite: the infinity jacuzzi near building 24). Our one bedroom king was spacious, clean, and well-appointed. The staff was gracious and welcoming. The only drawback is that WIFI is spotty. I don't know if this is a problem generally in Sedona or if the hotel needs to investigate WIFI access improvements. Although we did not partake of them, the hotel/vacation club appears to offer a nice assortment of activities for families. We were very pleased with our stay here and would return.

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank ZadieCarl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2022

Very dissapointed. Broken screen door to patio, broken washing machine lid, dripping kitchen faucet, poor room design (hanging light directly over DR chair), and the unacceptable practice of doing the hard sell to attend sales presentations (disquised as "party") before they would even give me my keys!! And what's with everyone now charging a daily resort fee to use the pool, regardless of whether you use it?!?! Will stay in a motel next time.

Date of stay: December 2022
    • Value
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Review collected in partnership with RCI
2  Thank mhoule56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia G, Guest Services / Front Office at Hilton Vacation Club Sedona Summit, responded to this reviewResponded 2 January 2023

We are very sorry to hear that we missed the mark during your stay with us. We always strive to deliver outstanding hospitality, and we truly appreciate you taking the time to share about your experience. There are a number of great things to come now that we are a part of the Hilton family. We hope that you give us another chance in the future.

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