Of all the timeshares in Sedona, and we’ve tried them all, the Summit is head and shoulders above them all. The furniture is newish and very supportive and comfortable, esp the sofas and beds, which is critical for a restful vacation. The location is away from the traffic and business of downtown or west Sedona, and the proximity to trails was unbeatable.
Hotel staff was helpful and responded immediately to any of our needs. They texted us weather conditions and salted our stairs.
Hotel room was clean and comfortable. The view from the hotel room was stunning. I would definitely recommend everyone to stay here.
I just had the great pleasure of staying 10 nights at the Hilton Vacation Club Sedona Summit. It was one of the best vacations ever, Of course, it is difficult not to have a great time in Sedona with all its incredible natural beauty, but quality accommodations make Sedona even better. The Hilton Vacation Club Sedona Summit is the perfect location to base a Sedona adventure. It is perfectly located near the best hiking trails, convenient to shopping, but serenely peaceful. The property is attractively laid out. The suites are extremely comfortable, well-designed, and clean; and there are well-equipped kitchen facilities. The beds are comfortable to help recover from a day's hiking and there is excellent coffee in the lobby to get the day started right. There are excellent recreational facilities, including a fitness center and outdoor pools and hot tubs. The staff was so friendly, helpful, and responsive. When I had a minor problem, it was taken care of immediately with great kindness and concern. My thanks to management for setting such a high standard of accommodation and service excellence. I recommend the Hilton Vacation Club Sedona Summit very highly, and look forward to my next visit.
For starters, be sure you arrive during daylight since there are NO signs at either entrance. The room was nice, but poorly constructed. Walls and ceilings were paper thin and we heard every footstep of the occupants above us. I think they were fitness enthusiasts as they never stopped moving, or they brought their free weights with them. So recommendation, be sure you get an upper floor unit. The property is on the edge of town, so noting is within walking distance, but being a timeshare that is pretty common.
We are very sorry to hear about your experience. Please note, we will be addressing your concerns, and we hope that you give us another opportunity in the near future.
First, the staff were great. No issues with them. They were very accommodating and helpful.
The 1 bedroom we had was very tired, in need of refreshing. The walls were thin and we could hear the family next door. We had to run a white noise app to block them out at night. The WiFi was spotty, and we could only connect for a few minutes at a time before losing it for much longer. The cable TV kept freezing and dropping out (normally we would not use it, but there was no WiFi to use otherwise). Also, there was no way to connect with our personal devices, either wired or wireless. The shower partition was loose, in need of repair.
This is not the hotel's fault, but there was dog excrement on the sidewalk, and daily there was a smoker at a picnic table that we had to pass to get to our parked car. One would hope to not have to deal with this.
Given the price of accommodations, I expected a bit more. This was touted as one of Hilton Grand Vacations (HGV) best timeshare properties. We did see a more recently refreshed room. It was better, but still short of what I expected from a premier property. Compare to your other options and Sedona and decide whether it is a place for you. It's possible that once the whole location is refreshed, it will be nicer.
As an aside, we went to a HGV timeshare presentation (2.5 hours). They pushed hard with their message (several rounds of this is our best offer), but could not answer many questions (e.g., what does XXXX amounts of points per year get you in terms of accommodations). Also, despite being one of the largest timeshares (if not the largest), I really had no desire to stay in the locations that we presented. Check out reviews on ConsumerAffairs dot com.
We are very sorry to hear about your experience. Please note, we will be addressing your concerns, and we hope that you give us another opportunity in the near future. Thank you,
