I found the staff rude at checkin. When I asked about restaurants and bars I was told a: that there were none, b: I should have looked at the website and c: I could go to the Marriott across the street.

My room was clean, large, and immaculate. The building could use some TLC - which I did mention at checkout.

Surprisingly, Sedona does not have Uber - which for a city loaded with bars and tourists - I found rather odd. Sadly, the hotel does not offer a shuttle to town either.

The front desk staff was not welcoming, especially considering my Hilton Diamond status. I was directed to the concierge desk where I was given a mini sales pitch, trying to get me to sign up to tour another Hilton location. I was very excited, given the location of the hotel with the views of the red rocks driving in. However, when I reached my room I realized I had been placed in possibly the worst location on the property in the building right next to a busy road with no views. Most Hilton locations make an effort for Diamond members to provide a preferential room. The room itself was rather dilapidated. The door when closed was not properly sealed. There was a gap with light and air coming through. The bathroom had a tile that was not bonded to the floor and the shower floor was peeling in multiple places. The TV was the smallest I've seen in any hotel in a decade. The only trash bin in the suite was in the bathroom next to the toilet. The toilet did not flush properly. I called guest services to address this and no one came. After about 3 hours, I ended up checking out before anyone showed up. I was charged a $40 resort fee per night, but I'm not sure what extra services that covers or what qualifies this property to be a resort, since there are no extra amenities or a breakfast. Without serious renovations and a bigger emphasis on guest service, I would not consider returning or recommending this property to anyone. I really wanted to like this hotel due to the location, but was left very disappointed.