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MM
Phoenix, Arizona

Stay somewhere else

2.0 of 5 bubblesReviewed 4 weeks agovia mobile
Lacking customer service all around. You do not feel welcome from most of the employees.
Upon checking in, the front desk agent seemed already not happy to check us in. She did not offer any water which I was supposed to receive (Diamond member), just said everything she had to say in 2 X speed and good-bye kind of feelings.
Next to us, there was an elderly couple who just started their2 weeks stay, having issues with their room. The couple was being nice and polite , but just telling the agent that it was different from their expectations when they booked the room. On the other hand, the front agent was so rude. She just repeated that it was not Hotel’s fault, she had no ears to hear what the elderly guy was trying to say, there was NO sympathy or NO understanding. We felt so sorry for them, who must have spent so much money for 2 weeks of hotel stay and being treated that way.

Upon checking out morning, I called the front desk to ask for later check out time. The guy just said “ there’s no late check out on same day” in very bluntly manner. No sorry, no explanation, nothing.

I will not come back here
Date of stay: September 2024
Trip type: Travelled with family
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Reviews (2,528)
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All reviews time share sunset suite sales pitch mesa suite timeshare presentation pools and hot tubs full kitchen red rocks hard sell one bedroom unit adult pool washer and dryer free gift high pressure nice resort timeshare resort west side
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11 - 16 of 2,528 reviews
Reviewed 3 September 2024

The hotel staff are very rude and pushy. I would not recommend. There is a continual unwanted pressure to attend timeshare presentations. The staff are very pushy and aggressive. They do not understand that no means no. The condos are old and outdated. The toilets barely flush. Our condo wasn’t thoroughly cleaned from previous guests. Food and crumbs left on the dinning table bench. Scuffed up and damaged interior. This property does not hold up to the normal Hilton standards. Not worth the price.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kandra R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2024 via mobile

My husband and I enjoyed our stay at this property. It was a very convenient location... quick and easy to get anywhere.
We loved the pools and hot tubs. They never felt too busy. They will close if there is any lightning in the area (even if it doesn't seem close) which was frustrating since it was a couple hours every afternoon but understand it was for safety reasons.
The rooms were ok.. Definitely a bit tired but for what we paid it was expected. The toilet wouldn't flush when we arrived but we used the text service and maintenance had it fixed very timely.
Overall we really enjoyed our stay. Hope they spend some time on the room issues noted in many reviews, but definitely would stay here again.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank hawns28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2024

Sticky carpets, sliding door fell over on arrival, dishwasher can barely open as it’s off tracks, film on bottom of shower. Tv size of a computer screen.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank cajohanson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2024 via mobile

I love it here and I kind of want to live here. The property is so wonderful and clean. They have such good amenities, such as pools and hot tubs and grills to make food. The rooms are big and decently priced in summer. I have been here twice before and each time it was worth it. The views are stunning also.

Room tip: Check in was strange because of having to have us both sign in. Parking is pretty good and plentiful
Date of stay: August 2024
Trip type: Travelled as a couple
Thank bkate0942
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2024

What a lovely facility. The rooms were spacious and clean. We went with 3 of our daughters and granddaughter. The 4 pools were great and the play ground was great for our 2-year-old granddaughter. Just a short walk is a lovely look out spot and trail - walking trail - which was lovely at sunset. Just a short trip to shopping and many hiking trails. The food around town was delicious. The staff was wonderful and accommodating, always ready to help. We had a lovely trip.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Moni3kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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