Following a bad Airbnb experience with a gross misrepresentation from the host about the place we rented with my husband and where we could not even spend one night, we searched in emergency for a hotel to stay. We ended up at The Hilton Summit for 2 nights as they had no availability later.

We were given a studio in the corner of the resort with a small balcony facing the main highway with roaring cars and pick up trucks 24 hours a day!!!
The bedroom was clean but it looked more like a hotel from the early 2000s. The fridge in our unit was incredibly loud at night and same for the strong blowing cold air AC. We barely slept during our stay.

When they asked us to rate our stay I gave them a 2 stars. Staff started texting us nonstop and offered to send maintenance to look at the problems but we were so tired from our "bad adventure" in Sedona that we declined.

Also when we checked in, we had to deal with pushy staff offering to buy a time-share in which we had no interest because we live in PA. Obviously their goal is to sell you something not accommodate you for a few days

As for the pool, it was pleasant but if you are a swimmer forget it. This is only a pool to cool off.

Frankly we found that that our overall and hotel experience in Sedona was below fair and tragically unworthy of the beauty of the surrounding nature.

How is it possible that Sedona, which draws pride from its natural beauty and being a highly touristic area, has been devastated by such a disastrous hotel industry??
Why is it that all hotels are built on a major highway? Who agreed to this? The City council? The Chamber of Commerce? Do they think visitors come to be exposed to that? How can they claim it is a place where people come for soothing spiritual experience in such a context? This is purely FALSE ADVERTISEMENT.

Conclusion: Our annual vacation was a fiasco and lasted 72 hours (while we came all the way from the east coast!) when we had planned a week vacation. Really sad.

We left Sedona with a sour taste and I have shared my comments with the Mayor of Sedona, the Chamber of Commerce and the Tourism Bureau.

I would not recommend going to Sedona. Highly overrated.

Firstly, let me say that the apartment is spacious and comfortable. Staff in reception are friendly and helpful. Mostly the room was well cleaned. We had one minor issue that we reported. That said, let me cover the cons. The unit we had was starting to look jaded. Kitchen cupboards were losing their finish. Some of the skirtings were scruffy. While they warn that you can't be guaranteed an apartment with a view, we ended up looking at a shipping container and a pile of empty pallets. The kitchen needs additional glass or plastic bowls. A single large glass bowl and a large stainless bowl was all there was. We were also right on the highway so traffic noise was such that we couldn't sit outside. When I mentioned it, they said that next time, ask for a Mesa or Sunset suite. Still doesn't guarantee a view but a better chance. We won't be back.

Lacking customer service all around. You do not feel welcome from most of the employees.
Upon checking in, the front desk agent seemed already not happy to check us in. She did not offer any water which I was supposed to receive (Diamond member), just said everything she had to say in 2 X speed and good-bye kind of feelings.
Next to us, there was an elderly couple who just started their2 weeks stay, having issues with their room. The couple was being nice and polite , but just telling the agent that it was different from their expectations when they booked the room. On the other hand, the front agent was so rude. She just repeated that it was not Hotel’s fault, she had no ears to hear what the elderly guy was trying to say, there was NO sympathy or NO understanding. We felt so sorry for them, who must have spent so much money for 2 weeks of hotel stay and being treated that way.

Upon checking out morning, I called the front desk to ask for later check out time. The guy just said “ there’s no late check out on same day” in very bluntly manner. No sorry, no explanation, nothing.

I will not come back here