Outstanding location within the Sedona area but unless you are an active owner or other privileged customer expect your assigned accommodation to be well worn, outdated and in the least desirable areas within the complex. Do not get expectations too high from the pictures and descriptions as we did while booking. Once on site the typical hard sell for joining along with the standard (heard this exact line several times while waiting for check in) "we are at capacity so your room is the 'best' available". Doubtful, since the complex is mega-huge and witnessed many unused units while traversing the property. Hello raging highway noise, parking lot and barbecue pit views...goodbye tranquil, scenic experience. Buyer beware, if using the room as place to sleep combined with some promotional rate go for it...otherwise not worth the cost.

This resort is modern, clean, roomy and comfortable. The staff is so friendly and quickly accommodated any needs we had. The location is convenient to everything. This is the second time we’ve stayed at this resort in the last 6 years. We’ve had a wonderful experience both times. There were 6 of us with 4 different units on this trip, and we were all completely satisfied and would definitely return. Our only complaint is the internet service is very spotty.

We had high expectations for this place and were looking forward to our stay at Sedona. Check-in staff was polite, and managed to put the two rooms close enough to each other at our request. However, that's when the politeness ended. After check-in, they will direct you to another area where there was a pushy sales person pressuring guests to attend time-share presentations at their other Hilton Vacation Club location in Sedona. After listening to the introduction from the sales person, we were appalled when they started questioning our English language ability after we asked a few questions and were going to politely decline their offer. Just because we are Asian doesn't mean that we can't comprehend English. They kept repeating that and then backed out on their offers for the timeshare presentation. We were pretty disgusted by their attitudes and declined their offers. Other reviews have also mentioned the pushy and aggressive behavior from the timeshare salespeople, so I would highly recommend just checking in at the front desk and then leaving immediately. Don't waste your time with those folks.

As other reviews have mentioned, the rooms are dated and the cabinets for the kitches are in need or replacement. Some of them looked like they will fall off any minute. The pull-out couch in our suite was not made and we had to place the mattress back ourselves. Upon returning from a hike the next afternoon, the rooms were not cleaned. We texted them for fresh towels and housekeeping and left for another hike in the afternoon. When we returned in the evening, no one showed up to clean the room, and the fresh towels were nowhere to be seen. They were left at the door of another suite. I also received a text claiming that our check-out time was 10 AM the next day when I had requested a later check-out time, and the check-in staff had confirmed this on the first day. The front desk staff during check out wouldn't honor this and insisted we checked out at 10 am. All in all, there's a lot of frustration staying at this property, and I would not recommend coming back again. Originally one star, but I added another star for the Mesa view.