Stayed there May 2023. I would have written this sooner, but I just found my notes. Our unit was small at the north end on the complex by the highway intersection. Although I'm generally a positive Hilton member, my stay was an unforgettable bizarrely bad experience. The unit was a disaster. Somebody really dropped the ball on this one. The Wi-fi was very spotty; the TV did not work - "no network connection"? No cell phone reception exception outside on the hill. No restaurant, bar, concession stands, or vending machines at the reception. The mattress was lumpy & had no support on the edge. The kitchen table was at chest height and rocked (short leg). The light over the table was too large & low, so you bumped your head when you stood up. The refrigerator door was missing a support for tall items. The shower had no grab bar, & the shower head had very high pressure like fire hose. What about water conservation in Arizona? The end of the shower panel seals had gaps. The closet door was off track. The closet clothes hanger bar was too short and seesawed. The USB plug in the right lamps was broken. The kitchen light had a dead bulb. The highway streetlight shines through the kitchen window at night. The kitchen needs a towel rack. Also, no hairdryer, no maid service; towels & garbage pickup are by request only. I think you get the picture. On top of this there was a surprise "vacation fee", we did not use the pool. I did not get my Hilton Points. Enjoy Sedona.

We stayed here on a trip to relax and get away from the city, and we could not have been happier. The location on the edge of town was perfect for instant nature as soon as walking out the door, but still 5 minutes from a grocery store or restaurants. Once I understood the property was more like an apartment than a hotel, it made sense. I had called the front desk to ask someone to take the trash and when they left me empty bags I found the convenient large can outside. So I see how expectations could lead to confusion. Desk service was always very helpful and friendly and accommodating, but I think communicating this distinction in property type could go a long way.
Facilities were lovely and well maintained, and frequent text communication during our stay was also appreciated. I’ve seen reviews about “pressure for time share presentation” and we had zero experience with that. Will definitely return here!

The overall facility is nice and the view is beautiful. You receive text message updates of what’s going on in the facility which is a plus.