My husband and I spent 3 nights here in a 1 bedroom Mesa King Suite. Check-in was very friendly and efficient, and although we were asked if we wanted to attend a vacation club meeting, we declined and there was no pressure at all. We were given information by the concierge about the area and some discounts at local restaurants. She offered to book us tours or activities, which we didn't need.
I was apprehensive after reading some of the poor reviews, particularly about the condition of the units, but we were pleasantly surprised. Our spacious unit was on the ground floor but there were still a few steps to go down to it. The upper units had a lot more stairs, and there are no elevators. Parking was close, and we were across the street from the main building in one of the many complexes onsite. Decor was attractive, the full kitchen was well stocked with equipment to cook and eat, the living area was comfortable and it was nice having the separate bedroom and a very spacious bathroom with soaking tub and nice shower. Everything was clean and overall well maintained. There was good lighting, AC, and wifi. We did have issues with the patio sliding door and screen sticking and we informed the desk that one of the shower glass panels was a bit wobbly. Housekeeping only comes every 4th day, but we had plenty of thick towels for the stay. The bed was most comfortable we've had a hotel in quite awhile and the pillows were good too. We could hear some noise from the guests above us, but nothing annoying. My understanding is that the non "Mesa" units might not be as nice, so I can't speak for them, but ours was great. If ever in Sedona again we would stay at this location, but would definitely request a suite with a view of the mountains. Our view from the patio was obstructed by other buildings and trees. Overall a great experience.

First… the GREAT. They greet you with “welcome home” and you instantly feel it! They texted and checked on us during our stay to see how things were going. The GOOD - the balcony and the view (although I wanted a better view, it was unavailable and not offered when booking). The BAD - no regular room service, you have to ask them to come get the trash and bring fresh towels. The UGLY - the thermostat will not go lower than 68 - and we like to sleep a little cooler than that, especially after hiking in 100 degree weather! Also, the bed wasn’t the most comfortable and the sheets seemed like a lesser quality than I would have expected… they were actually a little scratchy! For the price, I would not return.

The rooms were nice and clean, basically a nice stay for the hotel part but no room services offered. This is my issue, we checked in easily, then was told to meet our concierge which hounded us to go to a time share, after a 5-hour drive and 30 minutes of saying no, we finally agreed so we could get to our room. We got a $200 meal print out of some kind (we would have paid that anyhow) then charged $40 in case we didn't go to the said time share meeting, really? We showed up and told them that we would not engage in their meetings and that the high-pressure tactics from showing up a bit tired was really un-cool. I will never stay at another Hilton because of this. Of course, they still charged me the $200 which was expected and the $40 to not attend their high-pressure time share. I wish we were told about this prior to our booking. Big fat never again!!!!