As usual, check-in was easy, but the concierge misrepresented the truth – in this instance insisting that we had new benefits that had to be activated by the agents at the sales center. Not only did we have no benefits that needed to be activated, but the sales agents also informed us that we are losing benefits. And the “one-hour” meeting lasted an hour and a half – with three different agents trying to sell us something. Worse than useless! So much for respecting “owners” who have spent many thousands of dollars for “membership.”

Despite my supposedly high level of membership, I was assigned to a room adjacent to the area where the resort deposits old refrigerators. On the other side of the unit was a parking lot and dumpster – frequented too early in the mornings buy the garbage truck. While the resort has a few rooms with excellent views, those rooms are rare!

Our unit was also just across the wall from the highway and associated noise. Not ideal. My membership supposedly allows me to choose a room (with no guarantee), but one has to know the property to wisely choose a room. My request for a “quiet location” was not sufficient.

Inside the unit was clean, comfortable, and functional – mostly. The sink faucet and bathroom faucet both need attention, and the kitchen needs more mixing and storage bowls.

The fireplace is for show only – It throws no heat – but the HVAC system is pleasantly quiet – proving that other resorts in the system could do as well.

Overall, a decent stay, but for the deceitful practices.

The Hilton lived up to all of our expectations. We had a 1 bedroom king suite, there were 3 of us, and it was plenty of room. The room was comfortable and very clean! The bed and pillow were comfy, towels were large bath towels and fluffy! We got in around 12:30, our room was ready, we were able to check in early, and received water bottles for all us. I did not have any added resort fees and absolutely no push for the timeshare, it wasn't even mentioned at all during our stay. There were newspapers, coffee and water in the lobby. The text system is great, I texted in the morning that we needed extra towels and conditioner, and when we got back everything was there waiting. They texted every day events going on, checking in on the guest, and I was also able to check out via text. The hotel is about 10 minutes from the center of town,5 minutes from a market and restaurants, a quick car ride. Hiking trails are right there, no need to drive anywhere. I know there are plenty of them in Sedona, but you could get to one very easily. It rained one day, so the concierge was very knowledgeable and gave us a list of things to do for the day. The entire staff was very friendly and hospitable. I would definitely stay here again.

The resort itself was very convenient to hiking trails, dark skies stargazing, day trips to Cottonwood and more. Though further out of town than other resorts, it still is convenient to restaurants, shopping and more.

We were able to put in a request for a unit with a nice view and happy that this was fulfilled.

We attended the timeshare presentation in order to cancel the $200 resort fees (for what, we weren't really informed). We did not receive this refund until we called later and had this fixed. If we hadn't double-checked this, I doubt we would've received the refund. We expressed our disappointment about this in the phone call. The presentation itself was pleasant enough, with no pressure at all. We just didn't appreciate the need to attend, just to negate the resort fee. We knew going in that we weren't going to purchase more points.