What a great suite. Plenty of parking, great amenities. The room and the grounds were well kept. We were extremely comfortable and check in and check out were easy and painless. I would recommend this hotel to anyone.More
Booking.com
Official SiteBooking.com
Booking.comBooking.comOfficial Site
Booking.com
Expedia.com
Booking.com
Almost gave a 1 star as that's probably what this Hyatt deserves. Very outdated, not kept up and poor housekeeping. There was complimentary lotion in the bathroom-it had been used! I have a picture to prove this.
Also, to get to our unit on the first floor we had to go down 20 stairs! No indication of this when we made our reservation. We were there two nights. Mistake. The day we checked out there was very thick ice on the sidewalk outside the units. NO ONE had done anything to remove or make sure the areas were safe. I have a picture of this also!
We will never stay there again and advise others to look elsewhere!
Thank you for your detailed review. We are sorry your stay fell short of exceeding your expectations, and hope you shared this feedback during your stay so leadership onsite could address your concerns during your visit. Our team works hard to ensure every Owner and guest has an amazing visit, and we wish you had better memories from your visit. We wish you the best during future travel and appreciate your evaluation.
We stayed in a two bedroom suite which was very well equipped so that we could relax in the evening and had sufficient equipment to allow us to cook a couple of meals. The location is perfect amongst such natural beauty and close to restaurants etc. I found it surprising that Hyatt had decided that there would be no housekeeping during our stay. Surely the whole COVID thing is over and Hyatt should be returning to normal levels of service.
Guido, thank you for sharing your review. We're glad that our well-equipped accommodations were great to enjoy a relaxing evening in our beautiful surroundings! We appreciate you visiting and hope you will choose to return in the future!
Admittedly, we were there for one of their pitches to try to get you to buy into their vacation club or timeshare. If this is an example of the quality of their accommodations, run away! Even during the presentation, they admitted that the rooms or "Villas" needed updating. First, very few rooms are handicapped accessible. Lots of stairs to get to rooms, schlepping luggage up and down. Appliances appeared fairly new, but the rest of the room was dark, poorly lit and old. This being described as a Luxury property (Even by The Points Guy), we were expecting a better accommodation quality. At the top of the amenities list was Bathrobes, but there were none in the room. Called the front desk and they referred us to the Activity Center. Staff there indicated we could "rent" a bath robe for our room....We were so shocked by that response we didn't even ask how much....It snowed while we were there, leaving icy mess on stairs and parking lot with no attempt by hotel to salt or sand. Lights above bathroom vanity had room for four bulbs, only one was working. Fireplace worked briefly, then quick working for the duration of our stay. See attached photos for stained cabinets, broken fireplace and lights out. The two positives, it was clean when we arrived and it's a pretty good location.
Thank you for your detailed review. We are sorry your stay fell short of exceeding your expectations, and hope you shared this feedback during your stay so leadership onsite could address your concerns during your visit. Our team works hard to ensure every Owner and guest has an amazing visit, and we wish you had better memories from your visit. We wish you the best during future travel and appreciate your evaluation.
If you are looking for a clean, safe, convenient, place to stay during your visit to Sedona, than the Hyatt might be a good choice. If you are looking for a luxurious stay? Than no, keep looking. Price is fare. Location is great. Right on the main road just down the street from downtown Sedona.
My wife and I spend the night in Sedona and booked a King room on the second floor. The ceiling had a crack in the middle of it. You can tell it had a water leak and management did not fix it. Over sight! They can rent it out anyway, why fix it. When we showed up, the bed looked like someone had slept in it? We were too tired to call and ask the front desk why it was like that. The one person that was working did not seem like he would care anyway.
The bath room is like a 2 star hotel set up. The seals around the tub was about as clean as a cheap motel 6. It needed work. The 2 tiny bars of soap was a joke. At least it was some what clean with some hairs left by the previous guests. Good luck turning on the water in the tub. Pull hard!
By the way, if your room face the pool and the street, it is loud traffic noise. The walls of the hotel are thin. Door slams by other guests will be noticeable as they walk and talk down the hall way.
On a positive note, the breakfast that is included is very nice. Lots of hot food and usual items. Waffle maker, oat meal, etc... They do a great job! Thank you for providing a great breakfast!
On a negative note, parking is an extra $17 per night. No mention of that any where when you book your stay. Just be ready for the extra charge.
Enjoy your stay. Nothing special about the hotel. I would recommend looking else where and paying a little extra. Our stay was not cheap!
Thank you for sharing your experience and comments. We apologize for the room you received was not thoroughly cleaned upon arrival. We do recommend while on property to dial 0 and speak to a manager on duty to discuss your cleanliness issues. We appreciate you staying at the Hyatt Residence Club Sedona, and we hope you still were able to enjoy the beauty and convenience of our resort.
It is in the convenient location. Nice looking villas but I could hear our next door whether they were talking or using utensils. That was a bit stressful. The heater and fan in the bathroom were loud. Some garbages were outside of our villa and wasn’t picked up by staff. Checked in but the front desk lady must had a bad day. Hope she will have a better day moving forward.
When I checked in, one of the associates was trying to have me sit in the 90 min meeting for their time share in the exchange of receiving points but I wasn’t interested. Associate was a bit pushy. I stayed many Hyatt properties but this one maybe a bit older property. Staff wasn’t necessarily friendly compared to other Hyatt hotels. Over all it was okay stay here.
Thank you for sharing your experience and comments. We apologize that your arrival was marred by the associate checking you in. We appreciate you staying at the Hyatt Residence Club Sedona and we hope you still were able to enjoy the beauty and convenience of our resort.
