When we come to Sedona, AZ this is our "go-to" hotel. Although the prices have seriously gone up since our stay there 2 years ago. The free breakfast is the best. The views from the bottom floor patio room were great.More
Booking.com
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Booking.com
The location is perfect and the view from our balcony was perfect! BUT, as soon as we left we realized we left our winter dress jackets in the closet in the room. We called and they said they’d look. We didn’t hear back so I messaged them. Still didn’t have our coats. When I messaged again, they said they called me twice and I didn’t answer. Not true. Still didn’t have our coats and they kept referring to the coats as “lost” and if they “found”them. They weren’t lost. They are in the room closet. So, either they did not clean the room before the next guests and the guests took them or whoever cleaned the room took them. I told them if they weren’t in the room they were taken by housekeeping. They said no and thank you and that’s it. Greatly disappointed. They were very nice coats we got in Europe. We live in Phoenix and plan to come back often and I won’t stay here again. Too many other options.
Hotel is a little older but everything is well kept and clean. Bed was comfortable and I slept very well, room had a private balcony and OMG what a view. Hotel is on the stretch filled with shopping and eating options. Extremely happy to have chose this hotel.
Thank you so much for your review, scottlh1970!
We are delighted to hear that you had a great stay with us and that you were able to enjoy the comfortable bed and the stunning view from your private balcony. We are also glad that you were able to take advantage of the shopping and dining options that were nearby. We strive to provide our guests with a comfortable and enjoyable stay and it is wonderful to hear that we were able to do that for you. We look forward to welcoming you back for another stay in the future.
We really enjoyed our stay here. The rooms are clean and very comfortable. We had a great view from our room (the picture doesn’t due it justice). The breakfast was good snd had many choices. Due to Covid they do not come in and clean the room. However, if you put your garbage or towels outside your door they are gone in an instant. Fresh towels and cups are readily available at the front desk. There is a lovely fireplace in the lobby and a fire pit outside that has a beautiful view. This hotel is easy walking distance to shops and restaurants.
Thank you so much for your kind words! We are so glad that you enjoyed your stay with us and were able to take advantage of all the features and amenities that we offer. We are especially pleased that you enjoyed the comfort of your room and the beautiful view from it. We always strive to make sure that our guests have a comfortable and pleasant experience during their stay with us.
We are also happy to hear that you enjoyed the breakfast options that we offer. Due to the current Covid-19 pandemic, we are taking extra precautions to ensure the safety of our guests. We understand that it can be inconvenient to not have daily housekeeping services, but we are glad that you were able to take advantage of the fresh towels and cups that are available at the front desk.
We are also pleased that you were able to enjoy the fireplace in the lobby and the fire pit with the beautiful view. We are especially happy that the hotel was conveniently located near shops and restaurants so that you could explore the area during your stay.
Once again, thank you for your kind words and we look forward to welcoming you back for another enjoyable stay in the future!
We spent two nights here with our adult children Christmas week. The villas are spacious and clean although dated. We hiked during the day and at night walked to restaurants and shops. Parking is ample. The front office checked on us daily and were very customer oriented. Fresh coffee and hiking information readily available. The breakfasts are a must. The chef is outstanding as is the staff - clean and delicious with a variety of healthy, hearty choices. Great experience.
Thank you for the wonderful review, mochaaM!
We're thrilled you enjoyed your time with us at Best Western Plus Arroyo Roble Hotel & Creekside Villas! Our rooms are spacious and a great place to relax after a long day. It's great to hear our staff was attentive to you throughout your stay. We will share your kind words with our team moving forward. Our breakfast and coffee is delicious! We can't wait to share another memorable experience with you again soon.
The villas are nice but quite dated. The view is beautiful. The pool and spa, however, are part of a different establishment so you have to trek over there with a stack of paperwork to be allowed in. That's not a luxury stay. Low quality products such as scratchy truck stop quality toilet paper, flimsy towels, and cheap paper towels don't help. We were really looking forward to this splurge but came away disappointed.
Thank you for the feedback, 220rivkaw.
While we are glad you loved our views, we are disappointed your stay with us was less than ideal. We truly value your feedback. We will be addressing this concern with our team in order to rectify this issue in the future.
We do hope you give us another opportunity to share a more positive experience with you soon.
