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“Not As Bad As Some Reviews Make Out.”

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Howard Johnson Express Inn - Williams
Ranked #14 of 30 Hotels in Williams
Cardiff Wales
Level 6 Contributor
219 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Not As Bad As Some Reviews Make Out.”
Reviewed 31 December 2011

After booking the hotel on line and then reading some of the reviews I was a bit worried about our families one night stay at the hotel. However as I noticed if there is an individual problems it tends to affect the overall review written.
We booked the hotel as it is close to the Grand Canyon Railway Station and for this it is ideal. We had two adjoining rooms and they were reasonably comfortable, a small bathroom but no real problems. The dreaded under sheets make the beds to hot.
We used the swimming pool, the water was very clear and no problems seen.
With regard to the breakfast I would agree with previous comments the breakfast area is to small for the numbers expected to use it and the option is take it back to your room or dine out.
Having travelled in many areas of the USA I would say this is average for motel style accommodation.

  • Stayed December 2011, travelled with family
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Helpful?
2 Thank Tafftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Winona Lake, Indiana
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2011

when we arrived at 4;30 AM HE HAD NO RESERVATION FOR US. we had paid our travel agent ahead but he charged us again. I was able to get that straightened out. Owner was friendly. no food available except for breakfast

Room Tip: cheap hotel. find another one
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  • Stayed November 2010, travelled with family
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Helpful?
Thank redivine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
129 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 October 2011

To be fair, I didn't even stay. My wife and I arrived and were pretty appalled at the neighborhood and the dinginess of the hotel. Since there is no street view to see it, it's on a side road off I-40 across from a used ATV lot.

However, it's the management that made this terrible. After deciding not to stay, I asked the attending clerk about canceling the second night. I was a hotel Comptroller so I understand no-show reservations and had no problem with the 1 night charge. The clerk says he can't access the system and that I have to speak to the GM in the morning.

When I call the GM, Mr. Patel, he informs me that I did not make it inside the 24-hour cancellation (because I had to wait until the next day) and after protesting, he re-states that I should have cancelled the day before (which his own clerk wouldn't do). When I cut him off to make ask him something, he tells me to "shut up and let him finish," at which point he just says the same thing. After the second time, I told him that if he needed the money so bad he could keep it, that I would rather just let other people know what terrible service they offered and that I would never recommend a place that tricked people by refusing to cancel the second day despite 24-hour notice.

It is well worth it to stay in Flagstaff at a good hotel and take the nice drive up US180 to the Grand Canyon than to stay in a rudely staffed dump like this one.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
2 Thank Mat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOUTHAMPTON
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2011

where do you start, we were staying in the usa for 4 weeks and this i'm sorry to say was the worst hotel i have ever had the pleasure. after a hot and sticky 5.5hrs drive we were all looking forward to a nice dip in the pool. it was green reception claims it was ok to swim in and just had a problem with the towns water!!! well my pool at home you keep filled all the time so no towns water is going to change that more like lack of maintenance/chemicals . with all the walking you do on holidays like this you need a good night sleep to recharge your batteries ready for the next days heat and hiking. i woke up feeling worse than before bad back jesus was on pain killers for the next couple of days. and to finish off breakfast room was tiny 4 table to serve over 50 rooms!!!!! garbage sort your self out its a disgrace

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank SLIM02380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bullhead City, Arizona
Level 5 Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 August 2011

This was supposed to be a family trip to the Grand Canyon. After a night at this hotel, we were exhausted. The beds were extremely uncomfortable, It was not just two 60 year olds backs. My 15 year old granddaughter's back even hurt from sleeping on that bed. A good night's sleep, waking refreshed and ready to have a good time at the Grand Canyon was definately not what we experienced.Lock did not function on connecting room. We tried to lock it. It did not work. The people in the other room attempted to lock their side, unsuccessfully.
When we went to the main building for the free cont. breakfast, there were only 4-5 tables for guests to use and the small, unaccomodating dining area was packed with people attempting to plate breakfast and sit somewhere. Most were just coming in and leaving without breakfast due to the lack of space. It was elbow to elbow. We left and went to a local restaurant. Tired, achy and unfed. This hotel is a 0 on a 0-10 scale. NEVER STAY HERE!!!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BamaKathy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson Express Inn - Williams

Property: Howard Johnson Express Inn - Williams
Address: 511 N Grand Canyon Blvd, Williams, AZ 86046-2011
Phone Number:
Region: United States > Arizona > Williams
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Williams
Price range (per night): $104 - $258
Hotel Class:2 star — Howard Johnson Express Inn - Williams 2*
Number of rooms: 56
Official Description (provided by the hotel):
Located just off Interstate 40, Howard Johnson Express Inn - Williams hotel near Grand Canyon Railroad offers the conveniences you need at a value you will love. Get your day off to a bright start with free expanded Rise & Dine continental breakfast, which features cooked-to-order waffles and other tasty fare. Take advantage of handy amenities at our recently updated Williams, AZ, hotel, like free Wi-Fi Internet access, 24-hour front desk and heated indoor pool and Jacuzzi, and business center. Handicapped-accessible and non-smoking rooms are also available and kids 17 and under stay free with an adult. We are just steps from Grand Canyon Railway, which provides direct service to the breathtaking canyon. Take the family for a wild adventure at Bearizona drive-through wildlife park. Spend some time outdoors at sprawling Kaibab National Forest or on the rolling greens of Elephants Rock Golf Course. Fans of history and aviation will enjoy exploring Planes of Fame, the local aviation museum in nearby Valle. There are several one-of-a-kind restaurants near our Williams, AZ, hotel that are sure to appeal to every taste. Try the home-style cooking at Pine Country Restaurant, the casual menu and comfortable atmosphere of Red Raven Restaurant or the Mexican food at Pancho McGillicuddy’s. Other local restaurants include Cruiser’s Route 66 Café and Rod’s Steak House. If you prefer familiar fare, grab a bite from Pizza Hut, McDonald’s, Dairy Queen or Jack in the Box. ... more   less 
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Also Known As:
Howard Johnson Express Inn - Williams Hotel Williams
Williams Howard Johnson
Howard Johnson Williams

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