On our way home from San Diego we decided to stop here for an early dinner (4:30pm). The first clue that something was amiss was the noticeable lack of hostesses at the door. Since we normally eat in the bar, and it's open seating there, we went ahead and walked to a table after waiting for the MIA hostesses. In the process of going to a high top, we brushed past 3 wait-staff who were chatting with each other. We sat just 3 tables away from them.
Upon seating ourselves, grabbing a menu and glancing around, we noted that there were less than 12 people in the bar and a glut of waiters (counted 12 at least) and a couple bar tenders (one maybe a manager busy with her clipboard?).
We waited. And waited. And waited. Finally, after several wait staff walking past us as if we were invisible, someone stopped and asked us for our drink order. We ordered 2 beers and commented to each other that the size was not asked. So we watched the young man walk across the bar and chat with people in 2 booths - never turning in our drink order, let alone ask what we wanted to eat.
The bartender eventually walked over to ask for our drink order and we explained it had been taken. She left. And we waited. And waited. Finally my husband got up and walked to the bar to place the order again in person with her. And we waited. And we watched. Wait staff wandered around, chatted with each other and a couple of apparent "regulars" as well as sitting in a booth behind us and eating themselves . Never saw our now twice-ordered beer pulled.
And we waited.
Our beers eventually showed up (giant-sized not small), our order taken and again, we waited. 20 min later 2 hamburgers showed up on hot plates but lukewarm food.
It took us far less time to eat and pay our bill than it did to get someone to pay attention.
IF the restaurant had been overflowing with customers, I could understand some of the overlook. This was not the case. It was plain and simple poor customer service, the likes of which I have not seen in a very long time and certainly not in a restaurant like this. Chalk it up to poor training or what have you, but our entire visit was well over an hour and at least 80% of that time was spent waiting and watching staff that had better things to do than wait on a customer.
We won't be returning.