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Reviews (98)
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All reviewsround tablepacific avenuein house restaurantclean bathroombusiness centerwould stay here againwi fievery morningvery nice hotelrestaurants and shoppingwater pressurehotel roomnext morningfront desk staffgreat place to staylobbyfreeway
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6 - 11 of 98 reviews
Reviewed 17 November 2017

Very nice hotel to stay. Very clean, staff very friendly. Close to the I-8. Very convenient to other stores and dinning places. Theater close by. Very quiet hotel with very adequate parking. I was amazed to learn that the hotel was 10 years old as it looked so new to us. They told us that the hotel was going to have renovations starting next year. Very good hotel, we would stay there again.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Good
Fast, friendly check in. Hotel, room, and bathroom were all clean. The hotel uses and in-house restaurant called Kems. The hotel does not have the standard buffet-style breakfast, so you have to eat in Kems. We had a reservation for two nights, but on check in, received breakfast vouchers for only the next morning. More about this later. The food at Kems is well good and served hot. The breakfast menu prices are reasonable. More about this also later.
Bad
Continuing with the breakfast, I asked the front desk about dress code for the restaurant and was told that coming to the restaurant in comfy room clothes is not preferred; people come to the restaurant dressed for work. If HI wants this type eating arrangement, fine, but they should also have a buffet breakfast area for people that do not want to have to use HI's in-house restaurant. We got back to the hotel in the late afternoon one day and decided to try the restaurant for a meal instead of driving somewhere. The food was good and served hot, but way over-priced. Everything on the menu should be reduced in price by $5 to $10. In the room, the table for computer use is a round table that rock and is too small for effective use. There is no desk style chair. One has to use a standard room arm chair that is not the proper height and does not provide proper back support. One should not have to go to the hotel's business center to use a proper chair. Besides, there are not near enough computers and printers to accommodate all the people who would decide to do this. The door design for the room was not well considered. The bathroom door opens outward right into the room door or right into two outward opening closet doors. Someone entering the room when the bathroom door was open would bang right into the bathroom door with the room door. Regarding the more later, we had to go to the front desk to get two vouchers for the next morning; only after the front desk looked at their computer did we get the vouchers. When a person checks in and the front desk sees the person is there for more than one night, the person should at check in get the quantity of vouchers necessary to cover all mornings after overnight. One should not have to go hat in hand to the front desk to keep getting breakfast vouchers.

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gerald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Yuma, responded to this reviewResponded 5 October 2017

Hi Gerald G,

Thank you for your recent stay with us, and for taking the time to post your feedback. It is wonderful to read you appreciate the food selection that was served and our accommodating staff. Our goal has always been to provide our guests with the best hospitality service. However, I am sorry for the unpleasant experience you encountered with the dining service and room amenities. We prioritize comfort and convenience, I am sorry we failed to deliver on this occasion. Please know your feedback is very important as this enables us to improve and continually provide the best experience possible. I have forwarded your comments to the team for retraining and maintenance department for checking on the room layout.

Your visit is highly valued and we would love the opportunity to welcome you back and provide the excellent service you deserve. Again, thank you for staying with us

Regards,

Zel N.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

This place is way underrated. They have a friendly staff and spacious rooms. The cost is not high and the hotel is modern and clean.

Huge king beds, with large flat screen TVs. Plenty of room in the bathroom and a affordable restaurant in the lobby.

This place was great and I would stay here again.

Stayed: August 2017, travelled on business
Thank Ddb2422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Had an excellent experience here. Staff were friendly and professional. The in hotel restaurant was also excellent. There is nothing more I could ask for, I had a really great experience and plan on coming back.

Stayed: April 2017, travelled with family
Thank Clayton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017

Our stay here was very nice, restaurant on site had good food, a bit expensive though. The hotel in general was very clean and the staff were friendly. There was coffee, cookies and fresh fruit available in the lobby.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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