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“Business stay”
Review of Holiday Inn Yuma

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Holiday Inn Yuma
Ranked #13 of 33 Hotels in Yuma
Reviewed 31 December 2017

Stayed for a few nights whilst at some business meetings in Yuma. Efficient booking and check-in with friendly and helpful staff. Very comfortable. Air con worked well thank goodness as it was mid 40's outside. Lovely view across farmland to the front of the hotel. Breakfast was reasonable. Nice bar so had a few beers!

  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 93 reviews

Reviewed 17 November 2017

Very nice hotel to stay. Very clean, staff very friendly. Close to the I-8. Very convenient to other stores and dinning places. Theater close by. Very quiet hotel with very adequate parking. I was amazed to learn that the hotel was 10 years old as it looked so new to us. They told us that the hotel was going to have renovations starting next year. Very good hotel, we would stay there again.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Good
Fast, friendly check in. Hotel, room, and bathroom were all clean. The hotel uses and in-house restaurant called Kems. The hotel does not have the standard buffet-style breakfast, so you have to eat in Kems. We had a reservation for two nights, but on check in, received breakfast vouchers for only the next morning. More about this later. The food at Kems is well good and served hot. The breakfast menu prices are reasonable. More about this also later.
Bad
Continuing with the breakfast, I asked the front desk about dress code for the restaurant and was told that coming to the restaurant in comfy room clothes is not preferred; people come to the restaurant dressed for work. If HI wants this type eating arrangement, fine, but they should also have a buffet breakfast area for people that do not want to have to use HI's in-house restaurant. We got back to the hotel in the late afternoon one day and decided to try the restaurant for a meal instead of driving somewhere. The food was good and served hot, but way over-priced. Everything on the menu should be reduced in price by $5 to $10. In the room, the table for computer use is a round table that rock and is too small for effective use. There is no desk style chair. One has to use a standard room arm chair that is not the proper height and does not provide proper back support. One should not have to go to the hotel's business center to use a proper chair. Besides, there are not near enough computers and printers to accommodate all the people who would decide to do this. The door design for the room was not well considered. The bathroom door opens outward right into the room door or right into two outward opening closet doors. Someone entering the room when the bathroom door was open would bang right into the bathroom door with the room door. Regarding the more later, we had to go to the front desk to get two vouchers for the next morning; only after the front desk looked at their computer did we get the vouchers. When a person checks in and the front desk sees the person is there for more than one night, the person should at check in get the quantity of vouchers necessary to cover all mornings after overnight. One should not have to go hat in hand to the front desk to keep getting breakfast vouchers.

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gerald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Yuma, responded to this reviewResponded 5 October 2017

Hi Gerald G,

Thank you for your recent stay with us, and for taking the time to post your feedback. It is wonderful to read you appreciate the food selection that was served and our accommodating staff. Our goal has always been to provide our guests with the best hospitality service. However, I am sorry for the unpleasant experience you encountered with the dining service and room amenities. We prioritize comfort and convenience, I am sorry we failed to deliver on this occasion. Please know your feedback is very important as this enables us to improve and continually provide the best experience possible. I have forwarded your comments to the team for retraining and maintenance department for checking on the room layout.

Your visit is highly valued and we would love the opportunity to welcome you back and provide the excellent service you deserve. Again, thank you for staying with us

Regards,

Zel N.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

This place is way underrated. They have a friendly staff and spacious rooms. The cost is not high and the hotel is modern and clean.

Huge king beds, with large flat screen TVs. Plenty of room in the bathroom and a affordable restaurant in the lobby.

This place was great and I would stay here again.

Stayed: August 2017, travelled on business
Thank Ddb2422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Had an excellent experience here. Staff were friendly and professional. The in hotel restaurant was also excellent. There is nothing more I could ask for, I had a really great experience and plan on coming back.

Stayed: April 2017, travelled with family
Thank Clayton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Yuma

Address: 1901 E 18th Street, Yuma, AZ 85365-2041
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Yuma
#11 Business Hotel in Yuma
Price Range: $161 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Yuma 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Holiday Inn Yuma Hotel represents the best of both worlds by offering an upscale stay, at a not so upscale price. The Holiday Inn Yuma is a premiere full service non-smoking hotel, only minutes from the Marine Corps Air Station, Yuma Proving Grounds and the new Yuma Palms Mall.The newly built hotel features a restaurant, lounge, meeting and banquet facilities, and a self-serve sundries shop. The Holiday Inn Yuma Hotel boasts a beautiful outdoor swimming pool and hot tub oasis that is suited to both sun worshippers and shade seekers alike. With more travelers wanting to maintain their exercise routines while on the road, the hotel also offers a fitness center equipped with state-of-the-art cardiovascular equipment. When it is time to get down to business, the Holiday Inn allows you to do it without leaving the front doors. The fully equipped business center provides guests with everything they need including a full-size photocopier and two high-speed ready workstations. The meeting rooms also feature a generous pre-function area and come complete with audio-visual equipment. Kem's restaurant and lounge showcases an extensive menu, as well as a comprehensive daily hot breakfast selection, in a cool and comfortable atmosphere. All 121 beautifully decorated rooms are non-smoking and appointed with everything required to ensure your stay will be an enjoyable experience which includes complimentary hi-speed Internet! Holiday Inn, Look Again! ... more   less 
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Also Known As:
Holiday Inn Yuma Hotel Yuma
Yuma Holiday Inn

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