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“Afternoon tea”

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Carton House Hotel & Golf Club
Ranked #1 of 2 Hotels in Maynooth
Certificate of Excellence
Reviewed 17 January 2018 via mobile

Afternoon tea review only!
Booked an afternoon tea for 3 people. We were warmly greeted in reception & led to our table. Waiter arrived & brought us water to the table. Asked us our preference for tea or coffee, we all asked for tea. Then asked”which tea” without a menu outlining the options nor were we told the options, so we had regular tea. Tea arrived. Waiter came back approx 5 mins later with jam & cream. 3-4 mins later - he came to the table with the tiers & explained the contents in which we had to return one of the tiers as one of our company has a cheese allergy( this was discussed over the phone prior to our arrival) tier came back & he apologized. Requested fresh tea which was slow to come but waitress then arrived.
Selection of food was absolutely not what is advertised on website. It was stale & refrigerated, poorly presented & tasteless.
On one of the mini carrot cakes a dead fly lay in the cream, we returned the whole plate to the waitress who half apologized & then returned with the plate with a few extras on it. Treats weren’t much better.
Another waitress came to clear the table - think she was the 4th person to attend to us! She offered to box up the remaining scones & cakes. We continued our chatting over some more tea.
We requested the bill which came to €75.
We looked online prior to booking & website advertises €20 mid week. We took this issue up at the desk, in which we were told “they changed the price on the 9th” we informed her that the hotel is advertising online at €20. She made her amendments on the till & asked for €60, no apology - nothing!
We left the box of treats behind as they were very unsatisfactory.
Overall - a very poor service for a well known & well established hotel.
Staff were uninterested & the fact a dead fly was in our cakes, I feel their response to us was completely unprofessional.
Website just rechecked & afternoon tea still priced at €20, might seem like good value but I’d seriously give it a miss.

Stayed: January 2018, travelled with friends
3  Thank Berni110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 2,729 reviews

Reviewed 15 January 2018

Stayed here last night and it was absolutely fantastic. We arrived around 7pm, checked in and went straight to dinner in the Linden Tree Restaurant and I have to say the food was marvelous. There is a new chef in place since September and he and his team are doing a great job. All the staff were friendly and attentive and the sommelier Pioter was exceptionally nice aswell as knowledgeable. The room was located in the newer part of the hotel and was really comfortable. Breakfast was a total wow with a manned pancake and egg station, huge choice of hot and cold plates, papers and great coffee. After a walk around the magnificent grounds, we finished off our stay with a treatment in the excellent spa area before returning back to reality at lunchtime. It honestly felt so much longer than the 18 hours we were there. With Dublin only 20 minutes away and some great value deals at the moment, this place is THE place for a quick getaway!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018 via mobile

Couldn’t wait to write this review. Room was lovely. Food in the linden tree was Luke warm- would probably recommend the bar food, however young blonde girl (maybe Sarah?) that was looking after us was a delight. However I have never received such a delightful service from anyone as much as I’ve received from Aneta in the kitchen Bar/lobby tonight. Amazing at making guests feel relaxed, huge knowledge of cocktails and very lovely to have a chat with x

Stayed: January 2018, travelled as a couple
Thank carlystars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

Stopped off for a coffee with some family who were visiting the country. A staff member called Clara gave us a talk about the history of the estate and its owners. We really enjoyed it and it and it made my visitors day.

Stayed: January 2018, travelled with family
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie S, Manager at Carton House Hotel & Golf Club, responded to this reviewResponded 15 January 2018

Dear Joe M,

Thank you for taking the time to post a review of your visit to Carton House.

We appreciate your wonderful comments and your feedback, which we will share with all our team. We hope to have the opportunity to welcome you back again in the near future.

Yours sincerely,
Natalie Smith
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

Title pretty much sums it up.. fantastic deal and a great resort.. I will def be back if they have more deals like this. The two courses were fantastic. Great room and a very good breakfast. Close to manooth for a beer and a meal afterwards.

Stayed: November 2017, travelled with friends
Thank KARLXCROZIER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie S, Manager at Carton House Hotel & Golf Club, responded to this reviewResponded 15 January 2018

Dear KARLXCROZIER,

Thank you for taking the time to post a review of your visit to Carton House.

We appreciate your wonderful comments and your feedback , which we will share with all our team and we hope to have the opportunity to welcome you back again in the near future.

Yours sincerely,
Natalie Smith
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carton House Hotel & Golf Club

Address: | Hotel Near M4 Motorway, Maynooth, Ireland
Region: Ireland > Province of Leinster > County Kildare > Maynooth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Maynooth
Price Range: S$224 - S$383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carton House Hotel & Golf Club 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Carton House Hotel And Golf Club
Carton Hotel Maynooth

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