Afternoon tea review only!
Booked an afternoon tea for 3 people. We were warmly greeted in reception & led to our table. Waiter arrived & brought us water to the table. Asked us our preference for tea or coffee, we all asked for tea. Then asked”which tea” without a menu outlining the options nor were we told the options, so we had regular tea. Tea arrived. Waiter came back approx 5 mins later with jam & cream. 3-4 mins later - he came to the table with the tiers & explained the contents in which we had to return one of the tiers as one of our company has a cheese allergy( this was discussed over the phone prior to our arrival) tier came back & he apologized. Requested fresh tea which was slow to come but waitress then arrived.
Selection of food was absolutely not what is advertised on website. It was stale & refrigerated, poorly presented & tasteless.
On one of the mini carrot cakes a dead fly lay in the cream, we returned the whole plate to the waitress who half apologized & then returned with the plate with a few extras on it. Treats weren’t much better.
Another waitress came to clear the table - think she was the 4th person to attend to us! She offered to box up the remaining scones & cakes. We continued our chatting over some more tea.
We requested the bill which came to €75.
We looked online prior to booking & website advertises €20 mid week. We took this issue up at the desk, in which we were told “they changed the price on the 9th” we informed her that the hotel is advertising online at €20. She made her amendments on the till & asked for €60, no apology - nothing!
We left the box of treats behind as they were very unsatisfactory.
Overall - a very poor service for a well known & well established hotel.
Staff were uninterested & the fact a dead fly was in our cakes, I feel their response to us was completely unprofessional.
Website just rechecked & afternoon tea still priced at €20, might seem like good value but I’d seriously give it a miss.
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- Also Known As:
- Carton House Hotel And Golf Club
- Carton Hotel Maynooth