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“A Bait and Switch”

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Sonesta Maho Beach Resort, Casino & Spa
Ranked #2 of 4 Hotels in Maho
Reviewed 13 September 2017

Overall, the beach and entire area are gorgeous. I arranged this vacation for me and my older children (19-23). The resort is connected to a sister resort called the Sonesta Ocean Point. When we were booking the resort, they made it sound like there were many more reciprocal amenities than there actually are. The Sonesta Maho is a lesser resort geared more towards children. Not nearly as nice as the Ocean Point. Considering the amount of money we paid for the resort, it wasn't worth it. Our rooms looked out to the sewage treatment plant. The bathroom above us was leaking into our bathroom. When I asked for a room switch, they wouldn't accommodate. A friend ordered a bottle of champagne to be delivered on our arrival, and it never came. If he hadn't told me I would have never known. I had to argue to get them to check their records to confirm the purchase before we were given the bottle. The workers were rude, despite us bending over backwards to be polite. The level of clientele at the resorts is very different. We ended up setting up several excursions at additional cost, but it was worth it and salvaged the second half of the vacation. Will never stay at this resort again.

Room Tip: Stay at the Ocean Point if you really feel a need to visit this area or research another resort.
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  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Neo603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 September 2017

We stayed at Sonesta Maho Beach it was a very well kept and so convenient from airport, to shops, to fine dining, to casino. No car necessary it is all inclusive , but we choose to eat at hotel for breakfast and lunch, and beverages all day while enjoying the beach , Then GO OUT to the great restaurants just outside the hotel doors (walking distance). Do not miss them they are all incredible. making your visit here so much more enjoyable . Staff are very nice as is the hotel. Will go back, Our heartsand prayers go out to all the people there and hopes they are all well, and can rebuild after this terrible hurricane . Such devastation to a wonderful place.

Stayed: February 2017
Thank queenmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

For an all inclusive resort I would expect more. Rooms are dated.. we got "upgraded" to a 5th floor garden view... instead we got to see the roof of the neighborhood bar which played loud music all night. The loud music didn't bother us but the word "upgraded" did. The food however was great. Good selection and fresh. Staff was always grumpy. We probably saw two employees that actually smiled. Other than that they were all miserable. Mini casino was cool. Drinks were delicious.

Stayed: August 2017, travelled as a couple
1  Thank Davidanthony8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

Bad experience at this Hotel. bad customer service, bad mood of the employees, poor food and the restaurants they advertise over internet do not all belong to the same Hotel. I do not recommend it. I have tried to review this Hotel previously, but I only post sites that I make positive revisions.

Stayed: May 2017, travelled with friends
Thank josefhine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Originally we were booked into a king bed, the next night they put us in a room with 2 queen beds, on the renovated floor. It was really nice! Once the hotel is renovated, it will be better. The food was good, multiple options, I enjoyed eating at all of the different restaurants. Most of the bars on the property closed early and they didn't have all of the ingredients to make drinks on the drink menu. The pool area was pretty, but the water is cool. The beach area is small, but there were a lot of places to relax and take in the beautiful view. The planes landing were fun to watch, the people who stood behind the planes taking off were crazy! The casino was across the street. There were clubs and bars around us, on the street the resort was on. We loved the rooftop club, DJ's changed nightly. The Heineken Regatta was going on when we were there, so we went to one of the parties and had fun! The only other issue was trying to get a shower before getting on the plane, I was told we would, but after waiting over an hour it never happened. I didn't get to go to the sister resort, so I cant comment on that resort.

Room Tip: renovated rooms if available
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  • Stayed: March 2017, travelled with friends
    • Sleep Quality
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Thank sxyslb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sonesta Maho Beach Resort, Casino & Spa

Address: 1 Rhine Road, Maho, St Martin / St Maarten
Phone Number:
Region: Caribbean > St Martin / St Maarten > Sint Maarten > Maho
Amenities:
Bar / Lounge Beach Beverage Selection Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Maho
#2 Top resorts Hotel in Maho
#2 On the Beach Hotel in Maho
#2 Spa Hotel in Maho
Price Range: $620 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sonesta Maho Beach Resort, Casino & Spa 3.5*
Number of rooms: 406
Official Description (provided by the hotel):
With its limitless all-inclusive meals, drinks, Kids Club and scheduled activities program, Sonesta Maho Beach Resort & Casino is a destination within a destination, offering exhilarating fun with the island's most exciting nightlife, a variety of accommodations and first-rate amenities for singles, couples and families. The 10-acre, 406-room beachfront property is conveniently located on St. Maarten's southwest shore just minutes from the airport and features a large signature Oasis pool area with swim-up pool bar, cascading waterfalls and separate kids pool, oceanfront wedding gazebo, five restaurants and bars, fitness center, four tennis courts, and more than 24,000 square feet of meeting space. Enjoy other amenities including Maho Serenity Spa and the destination's largest gaming emporium Casino Royale as well as access to motorized water sports for an additional fee. ... more   less 
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Also Known As:
Sonesta Maho Beach Hotel
St Martin Sonesta
Sonesta Maho Beach Resort & Casino
Sonesta St. Maarten/St. Martin
St Maarten Sonesta
Maho Beach Hotel
St. Maarten/St. Martin Sonesta

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