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Reviewed 16 December 2017 via mobile

5 star hotel on a beautiful lakeside. Amazing views of the lake and located very close to other restaurants if one opts to eat out. The rooms are very comfortable and the food is always excellent. The staff are very helpful and the service is great.

Date of stay: December 2017
Trip type: Travelled on business
Thank portcent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

International standard hotel which does a good balancing act of catering for both families and businessmen. Does not have much that is distinctively Rwandan and it does feel as if you could be anywhere in the world. However it was the staff that made this a memorable stay - so friendly and efficient. Phillbert in particular made us feel very welcome. Breakfast was excellent. Food is rather expensive and was ok, but no better. Overall a good place to stay if you want to stay firmly within your ‘western tourist’ comfort zone.

Date of stay: December 2017
Thank TJCLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017

I stayed at this hotel for a conference. As part of the conference delivery team, I can say that everything was well managed and in order, both in terms of conference room facilities as well as guest comfort and convenience. The rooms are up to Serena Standard, and if you choose a room away from the pool side, it will be very quiet. Food at buffets was great, as well as a la carte. Top notch place in general that lives up to promise.

Room tip: Ask for a quiet room away from the pool and restaurant, and you shall receive it.
Date of stay: October 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ross v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017

This is a very nice hotel on Lake Kivu. The hotel is well maintained and rooms are well done. It is a quiet, relaxing atmosphere. Great breakfast buffet which you can enjoy outside if you desire. Nice pool area and beach.

Date of stay: October 2017
  • Trip type: Travelled with friends
    • Location
    • Service
Thank P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

We were welcomed at this wonderful setting and hotel. The rooms were clean and great. The internet was fast and available in the rooms. The breakfast was outstanding and we enjoyed the buffet lunch. Would certainly recommend this hotel.

Room tip: All had good views.
Date of stay: August 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Gaby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this reviewResponded 13 October 2017

Dear Gaby,

We are delighted that you found the hotel quite functional and enjoyable. Thank you so much for taking your time to review us and indeed it was an honor hosting you. Your full satisfaction and finding value to our facilities and amenities is all that what matters to us. We will be glad to be of service to you once again in your next visit to Gisenyi,. Thank you

Regards

Duncan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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