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Reviewed 7 June 2016

This old fashioned hotel with an 80's look and feel is in urgent need of a renovation even though it's kept clean and is located in a beautiful setting, 15 min walking from the Seorak National Park entrance.
Our room was spacious and offered a wonderful view over the mountains. All the necessary amenities were provided (kettle, fridge, etc.) but the signs of ageing are visible everywhere. Our check-in / check-out was swift but be ware that staff speaks limited English.
Our booking included breakfast, which is served on the ground floor, in the Pine Tree restaurant. Although the offer is varied (two kinds of soup, kimchi, namul, fried rice, noodles, salad, beef, bread, juice and jam) it's just average quality. Nevertheless we appreciated the salads and could make do with them. Coffee and tea shouldn't be served in paper cups.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank hazinheira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2016 via mobile

Went here for 1 night and OMG it is cold ! It's 1 degree outside and the heater was not properly working. It's a common sense in cold area when people going to a room they want to have a warm room.

I can deal with the old building, carpet or anythings thats old in this hotel but the heater is not working properly that was too much for me.

The mountain view in front of the hotel was nice though.

Stayed: February 2016, travelled with friends
Thank tukangbaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2016

This article is not meant for Korean hikers or general backpackers as they will be used to the below par standards I will be complaining about.

Let's begin.
We (2 families each with a toddler) booked 2 double bedrooms and had to move rooms twice due to the smoke odor in, supposedly, non-smoking rooms.
The rooms are spacious with clean bedding and a beautiful view of the mountains. Unfortunately, the carpets are far and beyond their expiry date. They should be cremated and replaced (actually for the whole hotel). The room's bar fridge was empty, except for 2 bottles of water. The bathroom has a hand shower in the bath where the latter is big enough for a Westerner to take a decent bath. Unfortunately, due to the color and lightning, it was hard to tell if it was regularly well cleaned.

We requested cots for the babies. Non could be provided, we were informed by the receptionist. In this big hotel, she was the only staff member on duty/call for the night.
You remember that eerie feelings you experienced as a kid while reading ghost story books late at night? Well, this hotel provides you with the perfect opportunity to re-live them! Just make sure you book yourself a room for a night during the low-season.

The hotel only provides breakfast and since we arrived around 6pm, we had to drive back into town to get supper.

Right, the next morning we had breakfast which was excluded from our bookings. According to Agoda, breakfast (excluded from bookings) are 10 000 won per person. Next to the restaurant entrance was the menu which stated 17 000 won for American breakfast. I queried this with the receptionist, she made a few phone calls. We got our discount. (one of those things which makes you go, mmm?...)

For what you expect at a hotel, the breakfast was flippen poor, to say the least. It consisted of weak coffee served with creamer and sugar sachets, toast made with bread (probably bought at a convenient store down the road), soaky scrambled eggs with bacon strips (the sausage went missing), potato wedges and some plant stuff with what looked like some kind of yogurt topping. That was it. Also no orange juice.

It was hard not to laugh at what was presented. Just up the road the Kensington Hotel's breakfast runs for 17 500 won. In retrospect, we might have been better off going there...
It's not like the restaurant doesn't have buffet facilities, it's just not being used. There was no food to be seen anywhere when we walked in.
You order and then get served. Yes, I understand it is low-season, but we weren't the only guests!

I find it very strange the way management runs the Sorak Park Hotel (rather Motel?), or maybe it's just about making profits during the high-season.
Who cares about guests in the low-season? Or using the money to do some general maintenance before the place, physically, falls apart...

This Hotel's review score currently pegs at 6.6. on Agoda.
I give it a 1 (not that management will care the least though).
Just bring us your m-o-n-e-y!

Room Tip: Any room is fine, all rooms have a mountain view.
  • Stayed: February 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Hendri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2015

This hotel needs a complete overhaul. While the exterior and the lobby give a decent impression, once you go up to the room floors, it's another matter entirely. The odor on floor 3 hits you as soon as the elevator door opens. Musty or moldy?? Floor 5 has odor also. The hallway as well as the room carpets are filthy. The furniture is filthy. We are a group staying here and in one of the rooms a roach is found. None of the safes work. They are all locked and the front desk won't open them. Some of the toilets and sinks are cracked. The breakfast buffet is marginal and if you are not one of the first people down there is no coffee. Aside from it's location near the park, this hotel,has no redeeming value.

  • Stayed: October 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank pbuntarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2015

Location of the hotel is really great, just near the park, with excellent view. Nice well-equipped rooms with balcony. I work with my laptop a lot, so I personally liked that there are 2 tables and even a wide windowsill that you can also use as a desk. The only drawback about the rooms - they are too dark in the evening: not enough lamps, just 2-3 dim floor- or table-lamps, no lamps at all on the ceiling.

The biggest issue of the hotel is the staff, or actually its absence. Especially in the evening, with the hotel being old, it looks like it's deserted and all the staff is extinct - there is no one anywhere, even at reception.
Often when you try to call reception they won't pick up the phone. And even if they do, they won't be much of help because they don't speak English.

1) They give only one key for each room, even if there are 2-3 person living there which is inconvenient if you all go out and back in different time. We found it difficult to explain the reception we need more keys as they don't speak English, so we had to call Agoda and ask to solve this problem for us. The Agoda manager couldn't talk to the reception a whole day, because nobody was picking up the phone! Eventually the hotel refused to give us more keys and said to leave the key at reception whenever we go out. But as sometimes there is nobody at reception it all turned out really inconvenient.

2) There was a cigarette smell coming from the bathroom - somebody must have been smoking in other room and the smoke came through ventilation. We tried to call reception, but they didn't understand anything and hung up the phone. I had to go to reception myself and explain our problem using signs and gestures. They didn't understand me either. Finally the receptionist came to my room and called a plumber who - wow - spoke English and dealt with it.

So if you have any problem in this hotel - prepare for a quest of finding the staff and explaining what you need.

3) They have a large restaurant but it works only 2 hours in the morning and a few hours at lunch. All evening it is closed. If you want to have dinner - you have to go elsewhere. This was a "nice" surprise for us when we had to go out in the rain and look for some place to eat.

  • Stayed: July 2015, travelled with friends
    • Value
    • Location
    • Service
2  Thank June L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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