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Reviewed 22 January 2021 via mobile

What an amazing trip!! From the time we arrived to the time we left it was an amazing experience!! This was the first time I left the country and I was more then nervous never mind going during a pandemic!! Everyone in the resort was so accommodating and pleasant!! They hotel was very clean and well kept up on with covid!! If you go you must make sure you take a ride on the train with Brian!! He was amazing his customer service was nothing but perfect!! Some nights my husband and I would just hope on to hang out with him and enjoy his singing!! Ingrid at the Bali beds was also amazing she was just the sweetest!! Carmen at Isla remember us everyday we came in from the first day!! The food, service and all the employees were spot on!! Our first time was beautiful and we will be back for many years to come!!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank jessicasO5548PQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 5 weeks ago

Dear jessicasO5548PQ, We appreciate your wonderful comments and hope you really have the time to come back and keep on enjoying of the best stay experience you've ever had again. Our staff is really happy to know that your experiences were as expected. Keep on Rocking!

Atrix Rosario
Customer Care

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

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Reviewed 21 January 2021 via mobile

Anderson our Personal Assistant took exceptional care of us throughout our stay, he made sure every reservation with handled from the New Year’s Party, dinner, the spa, the gym, and anything else one could imagine. Anderson was on top of all our needs/wants and made sure we always had our favorite seats at the pool, he kept us informed on what activities were going on, and he made sure there was a cake at the restaurant to celebrate my husbands and my birthday. Merlenny, Doinda, and Denny Made delicious drinks and took excellent care of us at Drum Pool. The entire security staff was friendly and always greeted us. The bartenders at Moon Bar did a fantastic job and we’re very nice! Vilbrum and Cappuccino did a great job of entertaining us and always greeted us with their bigger than life personalities.

Date of stay: January 2021
Trip type: Travelled with family
Thank MnMFontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 21 January 2021

Dear MnMFontana,

We are very happy to know that you enjoyed very much our services from our Hard Rockers, facilities and had a great time here. We will be sharing your comments with Anderson, surely he will be happy to have his hard work and dedication appreciated. We hope to welcome you once again and keep making of your holidays an unforgettable experience in this paradise!!

Edward Then
Customer Care
"This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana

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Reviewed 21 January 2021

Food quality was below average, Toro was only decent restaurant. Breakfast was slow and was ok. Isla restaurant buffet was cold and unappetizing. Zen was below average Hibachi. Ipanema meat was great, Buffett was cold. Service was great at times and poor most often. Service was excellent when you had money in your hand, then they waited on you. The Sales presentation was awful. They promise you the world, then they leave stuff out of the contract. Do not buy or go to Sales presentation, waste of time. Pools were ice cold, Ocean was warmer. Overall, not worth the money, spend on other all inclusive resorts. Not impressed by Hard Rock Standards. Casino was very smokey. Guests not wearing masks.

Room tip: A lot of construction, do not get ground floor, it is awful.
Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
Thank mikecuch22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 21 January 2021

Dear mikecuch22,

Thank you for taking the time to rate us. We sincerely regret any inconveniences presented with the food and beverages provided, as well as our Legendary team. we have shared your comments with our General Manager for a proper follow-up. We look to welcome you soon and have a chance to change any negative experience you may have had.

Edward Then
Customer Care
"This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"

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Reviewed 21 January 2021

The lifeguards on the beach- I can’t say enough. Amazing. Jose and his partner saved my son and I today. We are both good swimmers but it was different conditions today. He saw we were too far out and stuck in a current. I don’t even know how to thank him enough. I will forever be grateful for their rescue. That job is serious business. Thank you Jose and your staff. You all are an angels.

Date of stay: January 2021
Trip type: Travelled with family
2  Thank 804staciem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 21 January 2021

Dear 804staciem,

We are very happy to know that you are well and safe, we will be sharing your comments with Jose, and giving him the appropriate accolade as his act of bravery, altruism and kindness should and shall be rewarded. We hope to welcome you once again and keep making of your holidays an unforgettable experience in this paradise!!

Edward Then
Customer Care
"This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana

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Reviewed 20 January 2021

This is our fourth visit to the DR, but the first time we stayed at the Hard Rock. We booked the One bedroom Rock Suite w/personal assistant. Everything was fabulous. Our butler, Anderson took very good care of us. He was always available to us and booked all of our restaurant reservations, spa appointments and procured lounge chairs for us at the pool and beach, which is awesome because I don’t feel rushed having to get outside and have to snag a lounge chair. Food was great and all the staff was very concerned if everything was alright. We will definitely return to this resort!

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 20 January 2021

Dear Laura. It made us really happy to know that you loved the warmth of our people and we will share your comments with Anderson. Our stage is ready to receive you once again at this Paradise and hope to receive you on your next trip. Rock On!

Disnanllely Sarita
Customer Care

"This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"

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