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2 people have started booking this hotel
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US$472
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Free cancellation until 11/12/21
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US$519
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Free cancellation until 11/12/21
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167 - 172 of 33,589 reviews
Reviewed 16 October 2021 via mobile

OMG!! What an amazing experience after the check-in lol. First a friend of mind took me to DR for my birthday. Check in was a little exhausting but we had a wonderful customer service representative Rosainy, helped us out tremendously from getting the room set up for birthday surprise and planning activities through out the day. She's amazing. Otherwise I will be coming back to the hard Rock my stay was way too short.

Date of stay: October 2021
Trip type: Travelled with friends
Thank Mario A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 17 October 2021

Hello Mario A,

Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Rosainy will surely be pleased to be recognized for her outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'!

"This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.

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Reviewed 15 October 2021

Everything about the resort was amazing. The food, drinks, service, amenities, activities, location, the beach and the variety were fantastic. We highly recommend this resort to families, couples and large groups. We will definitely go back.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank richealp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 15 October 2021

Hello richealp,

Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers will surely be pleased to be recognized for there outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'!


"This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2021 via mobile

We just arrived home from an 11 day stay at the Hard Rock Hotel Punta Cana. I have nothing but praise for the resort and staff. Carlos Jimenez Algelis Rivera was amazing. Every request was delivered. All our needs were taken care of by Carlos. We truly got up each day and enjoyed and relaxed. Great family resort for kids of all ages. There are plenty of activities to keep everyone happy.

The resort is doing major upgrades but the construction was contained and did not hinder the stay in any way at all. Kudos to the resort for the upgrades! We enjoyed walking around and seeing all the great things to come!

Can’t wait to return, and will request Carlos. Thank you , Carlos, for everything! Much appreciated!

Date of stay: October 2021
Trip type: Travelled with family
Thank Debi M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 15 October 2021

Hello Debi M,

Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers will surely be pleased to be recognized for there outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'!


"This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2021 via mobile

Restaurant Isla, Francisco villa, Ruth Acosta y Roberto Severil were awesome each day during our breakfast family experience. Both ensure that each day our experience was the best n we very appreciated their awesome professionalism.

Date of stay: October 2021
Trip type: Travelled with family
Thank BBlain
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 15 October 2021

Hello BBlain,

Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers will surely be pleased to be recognized for there outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'!


"This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2021

we are 2 couples going to Punta can in November for 2 week . Today I called customer care & spoke to A LADY BY THE NAME OF NURYS DE LEON . Her communication skills was very good & spoke good English . She provide me with very good information & Accommodated our request . My next full review will be when we get back .

HUSSEIN

Date of stay: October 2021
    • Service
Thank 19,058
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 14 October 2021

Hello 19058,

We are happy to know that the service requested by our Rocker met all your expectations, we hope to welcome you to our stages very soon. Rock On!

'' This comment was answered on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana ''

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