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Traveller rating
11,881
1,629
465
158
91
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Reviewed 15 August 2022 via mobile

On the surface, this hotel is high-tier luxury for civilized adults. It's quieter and the demographic more mature than neighboring hotels, but 24 hours later you'll find the dirty underbelly past the fancy facade.

The Iberostar app, which is required for room service and viewing current amenities & hours, barely works, freezing literally EVERY time you use it (both Android & iOS - check the reviews). The butler system is interesting, but I found that people were CONSTANTLY knocking at my door, making naps basically impossible. Sleep was a major issue on this trip because of the interruptions and ridiculous volume of housekeepers yelling to each other while servicing neighboring rooms. Within a single 8-hour period I would have housekeeping, the butler, and random food deliverers (who loitered expecting a tip for unsolicited snack deliveries) knocking on my door. Granted, I didn't find the Do Not Disturb card until the last day of my trip, but I was STILL woken up by my butler via phone call. His heart was in the right place, but it hurt more than it helped.

The restaurants were better than expected and the sommelier was fantastic, following us from restaurant to restaurant for nearly a week, recommending good wines, but not sharing the price (one was $90 extra!). But outside of the dinner meals, the choices are limited to the buffet (decent, but only open during mid-day hours) and room service, which is difficult to navigate given the useless app and semi-English-fluent concierge workers. Food and drinks were surprisingly hard to come by. Don't want the buffet or to sit down for a full 3-5 course meal? Tough luck. There are no quick food options unless you count the dry pastries near the lobby. If you sleep in and stay up late, you'll spend a lot of time hungry. Tourbillon is the best restaurant, but the beef temperature is horribly inconsistent (had a medium-rare steak come out medium-well on multiple occasions).

The quality of the rooms seems nice at first, but there are a lot of minor-to-medium quality control issues. Paint overspray is everywhere, and the toilet didn't flush reliability - I had to remove the tank cover and re-hook the chain daily, and the cold, glass shower door kept wanting to swing inward when I was showering, and the shampoo/body wash was literally bolted to the shower wall, meaning you can't actually bathe in the jacuzzi bath tub without yet another special request to the butler to get additional soap.

The beach was riddled with a row of seaweed >2ft tall and 5ft wide, so you had to search for a gap that had been cleared by hotel staff to actually make it to the water unless you want to free-solo the seaweed seawall.

If you're not eating at a restaurant, sitting by the beach (being constantly accosted by knick-knack salesmen), or at the pool, there's not much to do here.

Currency was another huge issue. ATMs? None. Do you want change? The staff wouldn't do it. So the tip-hungry staff only got $20s (until I stopped caring and gave $0).

Do NOT book excursions through the hotel. The price is significantly higher because they take a cut. We saved HUNDREDS booking directly through the companies.

They also cut off your room service access in the app 24 hours before your planned checkout. So after drinking Saturday night there are literally 0 food options for me in the morning without taking an Uber off-site.

There are enough "luxuries" to make the price seem justified, but I'm leaving feeling ripped-off. They promise an $800 credit for services upon check-in, but the minimum purchase amount is silly (ex. You can't use your laundry coupon until you spend $200 on laundry). You do NOT get what you pay for here. If you must stay in Punta Cana, stay at the Hard Rock. Better yet, avoid the D.R. entirely. The locals are pushy in selling their low-quality tchotchkes and the waters and sea-life are worse than what you can find in the Keys.

Date of stay: August 2022
Trip type: Travelled with friends
2  Thank Daniel C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Iberostar Hotels and Resorts, Marketing at Iberostar Grand Bavaro, responded to this reviewResponded 20 August 2022

Dear Guest,

Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.

Your willingness to share your thoughts is very much appreciated. We are committed to providing our guests with the highest quality services and facilities and we sincerely regret if we fell short of our goal in this instance. Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future.

Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future.

Best regards,

Online Reputation Manager
Iberostar Grand Bavaro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2022

Our stay here in Iberostar Grand was top notch! Everyone was very friendly, helpful and
accommodating. The hotel is beautiful and super clean.
Our butler Staling was amazing!! He went over the top and made sure we had everything we needed, Staling was there everyday and thru out the day checking up on Stanley left his little surprises in our room every day which was awesome. Can’t wait to book our next trip.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank cristinat135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2022 via mobile

Our butlers Julio and Darlyn was great. Ask for him when you make reservation. Great food, great entertainment, and beautiful property. I would recommend to others. You will happy that you chose this resort.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank bishoph2467
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2022 via mobile

We visited DR particularly Punta Cana over 10 times..Secrets Royal beach was our last visit which was in March , prior to our Visit here to Iberostar Grand Bavaro ..The resort is beautiful..but this is where the charm ends…Several of the staff members here are outright rude/ unfriendly and the food is just average.. We had two butler’s..One name Alby and the other name Donilo..Donilo was excellent, attentive, and the friendliest staff member throughout this entire resort….We stayed here for 14 days..if this was our first visit to DR..I would never return due to the service we received here at Iberostar Grand Bavaro….We will be returning to Secrets Royal Beach for the fourth time in August…I hope others receive better treatment than what we received here..Good Luck!!!

Room tip: If You expect five star service…such as friendly staff members who treat you like royalty..don’t come here.
Date of stay: August 2022
Trip type: Travelled as a couple
Thank AmazingSherri2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rossina Garcia, Owner at Iberostar Grand Bavaro, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like to thank you for taking the time to share your impressions with us. We are very sorry that we could not fully meet your expectations.

We would also like to apologize if the service did not seem adequate to you at the time of your stay. We will forward your comments to those responsible so that the situation is reviewed internally. First-class service quality is very important to us.

We thank you for your comment, because only through the feedback of our guests can we check the quality of our services and facilities. We would be happy to welcome you again in our hotel.

Kind regards,

Online Reputation Manager
Iberostar Selection Bávaro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2022 via mobile

5 stars all the way for Iberostar Grand Bavaro! Everyone was genuinely friendly and went out of their way to help us and make our vacation perfect! Rooms are small but nice. The layout of the resort is set up like a harbor and it is so charming! Beautiful grounds that are very well maintained. Food was excellent at both the a la carte restaurants and the buffet. There were a few days where there was a lot of seaweed in the ocean/beach, but other days it was beautiful with crystal clear water!

A few people to recognize…
Salvador and Justo - AMAZING butler team!! Every need was not only met, but anticipated! They made our stay feel so luxurious! We were even greeted with a “welcome back” banner on our room door! All this plus special surprises in our room like rose petals, bubble bath and champagne on ice when we came back to the room!

Mimosa, Yahaira, and Tatiane at the spa were the BEST!! I’m sorry if I didn’t spell names right. Best massages EVER!!

Breakfast buffet servers Jaisel and Samuel, and Jose were happy friendly faces that greeted us each morning! Jaisel also helped us by pointing our his favorite dishes at the Dominican night at the buffet - which was sooooo good!!!

Ery and Silvestre at the pool bar made killer drinks and a super fun environment!

Dario at the prestige area at the beach found chocolate ice cream for me when it wasn’t on the buffet! He made sure we had everything we needed and wanted to make the beach time so relaxing! We also were so happy to see Augusto again on our last day! My husband loved talking baseball with him!

Maid service was fantastic! I loved coming back to the room after dinner to turn down service and slippers by the bed :)

Overall, we had a fantastic vacation and will definitely be back!!

Date of stay: August 2022
Trip type: Travelled as a couple
2  Thank ChristieA157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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