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Reviewed 8 April 2022 via mobile
Serious safety incident

On the night of April 8/9, 2023.—My teenage daughters (both 18) were walking back from the lobby to Building 11 when they were approached by what appeared to be a Bavaro security guard coming from the beach walk way. He had on a white polo shirt and black pants, like we have seen all the other security workers wear. As the 2 teenage girls approached building 11, this employee approached the girls and said “hi”. It was around 12:45 am. They walked faster but so did he. As he got closer they could that he was masturbating. They began to run but he managed to grab one of the girls by her rear. They screamed and ran to the room to alert me and the other mom in our group. Our girls trip is ruined and our daughters are traumatized. Management called, took a report by phone, and said they would investigate.

Date of stay: April 2022
Trip type: Travelled with family
Thank melissahrollins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 April 2022 via mobile

I’m sorry to have to write this.

We flew all over the Atlantic for this vacation in hope for a 5 star resort and this is just is not it. I waited 4 days here in hope of things getting better to have patience but the patience is over. We feel disrespected with our time and money.

This is not a 5 star hotel in so many different ways that I don’t even know where to begin. Hence this will be hard to keep short. And I say this with grief cause it actually has every potential to be. The beach is the most beautiful beach and sea we have ever witnessed and we have been to Royalton in Mexico Cancun, Cuba and Thailand before this. Here the water is so turquoise and the sand is like flour.

By check in, it all started with us getting a room that had 2 queen size beds and was never asked if we wanted a room with kingsize. We asked at the check in to upgrade to a sea view and to diamond club but both were sold out. When we called the reception entering the room with 2 queen beds they offered us a kingsize but with a view to the back so we stayed with the queen ones.

Anyway the room was dirty. Like really unfresh. The floors, handles, the shower, the bedsheets. I mean everything unfortunately is not clean and the shower smells super weird. Also the shower has no power in it so for a woman like me with long hair makes it 30 minutes to shower my hair. Also the towels smell unwashed unfortunately. There is sand and hair all over our floors. Not only this but the water in the sink does not “go down”. It is so bad in so many ways that you just feel like it is no reason to even try to complain cause you don’t know where to start without sounding like a loonatic.

Moreover they were renovating in the room opposite to us for 2 days with crazy noises all day (see vid) and it appears that it now is a staff room cause the last 2 days staff have been running around in there and screaming to each other all mornings so I even had to go out and shishhhh them to keep quiet cause my partner was still trying to sleep. And they laughed at me so disrespectful.

Talking about the staff I will get into the service. Damn. This is the most horrible service I have ever witnessed. These people are not proud of their job at all. They have no ambition of giving service and they always appear to only do their job if tipped.

I mean we are from Sweden. We tip when we leave. We should not have to tip directly in order to get worthy service. Tip should be owned and not demanded. If you don’t tip directly they pour your water all over your table and throw the plates on the table etc etc. They don’t listen when taking orders and I have during 4 days been served with wrong drinks at dinner 4 out of 4 times. Also the food was wrong yesterday but it is just so crazy nonchalant staff. One of the guys even made “meow” noise when serving us leaving us as total questionsmarks.

The drinks and sodas are always just filled up with ice so yeah you drink everything without bubbles and if no ice then the drink is hot. The staff around the beach chairs barerly asks if you want anything served.

It’s an all inclusive and you should be able to enjoy it but it is just not possible because of the service. But I must say damnnnn the food is good!!!!!! But….again! the plates and the cutlery everything is so dirty. Such a shame. I mean if the service and the freshness was improved this could be an amazing experience. Cause the food as I said is yum.

This was just a little details of our trip and I have more but feel tired of even writing. I just want to end with saying that the vibe team here in comparison to the ones in royalton cancun is like comparing rolls royce wire fiat and tre bavaro team being the fiat.

In cancun the vibe team had people dancing like we have never witnessed before. I miss them. In overall the royalton in cancun offers tidyness and a service that is so much better than here. And maybe that’s why we are so disappointed cause we thought royalton here would offer the same experience.

Last but not least we ordered room service twice the first days that never arrived. This never happened in cancun. There they took you seriously.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank Lorinczycinderella
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Regional C M PUJ, Propietario at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 8 April 2022

Dear guest,

First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa.

We would sincerely appreciate it if you could come to our Guest Service desk and give us more precise details about your stay. This would be of great help to us in our continuous efforts to improve our property and its services.

On the other hand, we can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures.

Cordially,

Juan Tuñón
Regional Director of Operation Spanish Caribbean
Royalton Bavaro Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2022 via mobile

Fantastic diamond swim out room 18127 - in the sun all morning until 14.00

Buffets exceptional

A la carte restaurants ok

Narrow beach so sun beds on the sand at a premium and on top of each other - plenty round the pool area though

We had a medical emergency and our butler Kelvin saved the holiday by performing duties over and beyond what anyone could have expected

Thank you - a massive asset to the Royalton team

Date of stay: March 2022
Trip type: Travelled with family
1  Thank redlorryyellowlorry
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Regional C M PUJ, Propietario at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 8 April 2022

Dear guest,


We sincerely appreciate that you have taken the time to write such a nice review at our Royalton Bávaro Resort & Spa resort. We are happy to read that you had such an amazing vacation.


We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.


Kind regards,

Juan Tuñón
Regional Director of Operation Spanish Caribbean
Royalton Bavaro Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2022 via mobile

What’s not to like!

Awesome surroundings, stunning beach, really high standard of food and drink & warm, friendly amenable staff!

We went diamond club and honestly couldn’t recommend it enough - from Stephanie at the breakfast buffet, to Carlos (and Carlos!) At the Diamond Club pool bar, couldn’t do enough for us and our girls & the service we got from them was fantastic!!! Huge shout out to both of them, and Ariel, the ‘egg guy’ - service with a smile & the most amazing omelettes!

Lots for the kids to do & enjoy… we didn’t use the kids club much but they loved it & just enjoyed the amenities like the lazy river and kids pool. Access to the water park at a sister hotel was also a bonus.

Hunters steak house by far the best restaurant & we went back to the seafront buffet for lunch most days, the quality and choice was awesome. We also loved the experience of Zen, though the food was a little repetitive so we only went twice during our 2 week stay.

All in all an awesome trip; a great place, made even better by fantastic staff!

Room tip: Service at the seafood restaurant was a little slow - if you’re planning to hit the show, go somewhere else!
Date of stay: February 2022
Trip type: Travelled with family
Thank Mobile101223
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Regional C M PUJ, Propietario at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 8 April 2022

Dear guest,

We would like to thank you for sharing on TripAdvisor this review so kind about your stay. We are happy that we have been able to exceed your expectations and that our facilities and our staff have contributed to a wonderful vacation at our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We love it when our staff goes out of their way in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them very happy.

We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.

Cordially,

Juan Tuñón
Regional Director of Operation Spanish Caribbean
Royalton Bavaro Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2022 via mobile

What a wonderful holiday! Although it’s a fairly large resort, we felt able to tailor our experience, so that it felt very personal. The staff were great, the food consistently good and varied and the room comfortable. Our stay was managed expertly by Felix Felix (our butler) who was really great!

We didn’t use the $600 resort credit, as it wasn’t as flexible as we had hoped.

But, a truly wonderful holiday and we hope to return with our family!

Date of stay: April 2022
Trip type: Travelled as a couple
Thank nickrZ3039WO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Regional C M PUJ, Propietario at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 8 April 2022

Dear guest,

We would like to thank you for sharing on TripAdvisor this review so kind about your stay. We are happy that we have been able to exceed your expectations and that our facilities and our staff have contributed to a wonderful vacation at our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.

Warm regards from paradise,

Juan Tuñón
Regional Director of Operation Spanish Caribbean
Royalton Bavaro Resort & Spa


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