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Traveller rating
6,909
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347
145
161
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Reviewed 28 May 2021

The entertainment team... What can I say about Candy?? The most fun and energetic person I've met!!! He definitely made our stay with all his energy!! Have a chat with him. Watch him dance and you'll be amazed!!! And make sure to look for Alex!!! He will make you laugh and be sure he will make you dance!! But that doesn't mean that the other entertainment team doesn't deserve a shout out! Luis Banana.. La Blondie.. Francisco. They're amazing. They make your stay so much fun.

Now let me talk about the hotel. Definitely 5 stars in my book. Check in was smooth. It took a total of about 15 minutes. We were assigned with Ramiro as our butler. Don't let the word get you all excited. It is not a butler as we would refer to them in the states. He is more of a personal concierge. He helps with making reservations. And anything else you may need or want. Ramiro- thank you for everything!!! We had no issues with our room. We had a swim up suite and it was absolutely breathtaking.

Food is absolutely amazing. So much to choose from. Everything is so clean and staff is constantly cleaning every surface. Every staff member we spoke with has been vaccinated and every employee wears their mask. Absolutely no COVID complaints. Oh- and you can get your COVID test done at the resort before flying back home. They provide this for you.

We have been to Punta Cana before. But 100% we are coming back to this resort. Everyone is super friendly. We kept saying how amazing the grounds were kept and the entertainment is beyond words.

Thank you everyone at Majestic Mirage!!!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Aimeefeasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Owner at Majestic Mirage Punta Cana, responded to this reviewResponded 29 May 2021

Dear Aimeefeasel,

First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us.

Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to make your stay as a memorable experience.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Scarlet Montalvo
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

I had the absolute best time of my life! Went for a solo trip and this place exceeded my expectations!!! Reinoso was such a nice butler and great customer service!!!

The entertainment team was amazing!! They really work so hard, this includes Leonardo di and his team!! Each night was filled with entertainment!

Alexis is an amazing bartender!!! Also Christian by the beach bar is sooooooooo amazing! He really made my trip! Everyone was great!! All of the servers! The steakhouse & the Italian restaurants were the best! The Japanese restaurant was great to! Nice ambiance. I wish I would of stayed longer!!!

You have to do the spa on the resort as well! Kelvin was my tour guide and he was the sweetest!! This place is worth it!

Date of stay: May 2021
Trip type: Travelled solo
Thank devonnyef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Owner at Majestic Mirage Punta Cana, responded to this reviewResponded 28 May 2021

Dear devonnyef,

On behalf of all the staff here at Majestic Mirage, I would like to thank you for having chosen us for your stay in Punta Cana.

Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.

We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.

Sincerely,

Scarlet Montalvo
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

We chose to have our honeymoon at the Majestic Mirage resort and it was such a good decision. It was exactly what we needed - a relaxing getaway with all the food and drinks you could think of. The room was beautiful and we made good use of the rooftop jacuzzi. Our butler Jose Jacobs was extremely helpful with everything from directions to reservations to helping us book an amazing excursion. Our favorite server Gabriel was friendly and fun and always knew when we needed a refill. Our waiter at the Seaside restaurant Carlos went above and beyond to make our romantic beach dinner special.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank H3380EPjakem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Owner at Majestic Mirage Punta Cana, responded to this reviewResponded 28 May 2021

Dear H3380EPjakem,

Firstly, the entire team of Majestic Mirage wants to thank you for sharing your experience with the rest of the TripAdvisor community.

It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. 

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Scarlet Montalvo
Customer Care
Majestic Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021

My overall experience has been fantastic. The staff has been friendly and very helpful. Waiters, bar staff and entertainment has been amazing. We will be coming back.

Oni Yan and Francisco were especially great and helpful.

Date of stay: May 2021
Trip type: Travelled with family
Thank Jeanninef568888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Owner at Majestic Mirage Punta Cana, responded to this reviewResponded 27 May 2021

Dear Jeanninef568888,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are thrilled to read that you were extremely satisfied with the level of service received from our team members.

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,

Ada Camilo
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

We stayed as a group (8 people) at the mirage for 7 days during may of 2021. Jose jacobs was awesome. He helped us make reservations and to plan out all the fun activities that we wanted to do during our stay. Overall he was extremely helpful and would be a major reason we come back next year

Date of stay: May 2021
Trip type: Travelled with friends
Thank andreweH9214YZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Owner at Majestic Mirage Punta Cana, responded to this reviewResponded 29 May 2021

Dear andreweH9214YZ,

Thank you for taking the time to share your rating regarding your recent stay with us.

We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.

We hope to see you many more times for even more excellent vacation experiences.

Sincerely,

Scarlet Montalvo
Customer Care
Majestic Resorts

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