Hello Thomas E,
Thank you for leaving us your review and for making us a part of your trip to Altamira. It made me smile that we were able to please your senses with the room size and amenities, bed options, bathroom, cleanliness, and the meal options served during breakfast and dinner. I'm glad you enjoyed these.
I hoped to have made it better, but I'm sorry that it wasn't the same with the room humidity, service during dining and ventilation and functionality of one of the treadmills at the hotel gym. I regard your insights. Thank you for bringing this up. Just like a home, we continuously develop and improve to make your experience truly memorable. We use your feedback to inspire us to do and serve you better. Don't worry, I made it sure this won't be left unnoticed as I have shared this with our management team to check on the things that went wrong. I'm sorry for the inconvenience you experienced.
This surely means a lot and nothing makes it more fulfilling but to be able to host you once again.