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Reviews (175)
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Reviewed 1 April 2017 via mobile

Stayed here for a night, Walking distance to Waterfront Mall and also near Randburg CBD.
Its the best thing in Randburg and good value for money.
Not pricey and good for people who want to conduct business in the vicinity of randburg or sandton

Stayed: June 2016, travelled with friends
Thank TaKunda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this reviewResponded 3 April 2017

Dear TaKundaR

Thank you for taking your time to review our hotel.

We are pleased that you had an enjoyable stay and look forward to welcoming you back soon.

Kind Regards

Michelle Cross
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

Bit out of town but that's not necessarily a bad thing. (20 min from airport in own car, and you need a car if staying here) Secure car parking with manned gate 24/7.
Reception was quick and efficient. The hotel interior is bit of a 60's revival and could do with some updating to bring it into the 21st century.
Lift works well but tucked away around the corner.
The room was of a reasonable size but once more badly needed an update. The a/c was deplorable and recirculated the air like a fan and made twice as much noise. The temperature outside was fairly cool so it was not an issue but had it been hot they would have known all about it. Wi Fi bit hit and miss at times but worked extremely well in the foyer.
Room keeping very good, sheets changed each day,
Never tried the breakfast as they charged 150 each and Spurs 5 min up road in shopping center are about 47R for a very good b'fast. Hotel is good for very short stay but looks much better in photos than reality.

Room Tip: One with working and quiet A/C.
  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Service
Thank Bowwow2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this reviewResponded 23 March 2017

Dear Bowwow2

Thank you for taking your time to review and sharing your comments about your stay at Mercure Hotel Randburg.

We hope to welcome you back in the near future.

Kind Regards

Michelle Cross
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

Accustomed to staying in self catering style Mercure Hotels in Nelspruit and Johannesburg, only after reserving the Randenburg Hotel I discovered that it didn't follow the same style. I also found the rooms a bit small. Otherwise the stay in the Hotel was quite agreeable and the staff made a great effort to make us feel at home.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank marozal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this reviewResponded 23 March 2017

Dear Marozal

Thank you for taking the time to share your feedback.

Yes our hotel is set up differently from the other properties in Bedfordview and Nelspruit, I am however happy that the team made you feel welcome.

We hope to welcome you back to our hotel very soon!

Kind Regards

Michelle Cross
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

Hi, I have just stayed at this hotel for 2 days. Breakfast was good with friendly staff. The overall impression of the hotel was that it is a little dark. Maybe a bit dated. Looks lovely from outside. The carpet in my room was stained quite badly.Bathroom is newly renovated with good lighting and mirrors. Towels were nice and clean and so was the bedding. Size of bedroom was not to bad, with barfridge and kettle.

Stayed: February 2017, travelled on business
Thank Anneri1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2017

We stayed at this property for 3 nights, whenin Joburg. The hotel is a beautiful and clean property, very well maintained! The staff is very very helpful, thats a special mention! My friend forgot his wallet on the breakfast table and he remembered that while we were out for our Suncity visit, he really went mad as it had all his cards, money, etc etc etc! When we called the reception to check with them, with almost no expectation of getting the wallet, the staff calmed us down saying that they have found it and its kept in their safe and they would hand it over as we get back. After we returned back from Suncity, I must say, the wallet promptly handed to us was unhampered and not a single cent was missing!! Kudos to the staff :)

Well coming back to the hotel, the lobby is beautiful and minimalistic. The rooms are comfortable uptrend and clean! The breakfast spread can be better though, but its about sufficient.

I will definitely stay here again! A great great value for money deal.

Room Tip: No great views around except green trees
  • Stayed: January 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Sonieka_EarthAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this reviewResponded 9 February 2017

Dear Sonieka_EarthAngel

We very much appreciate your comments regarding your stay at the Mercure Hotel Randburg.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Michelle Cross
General Manager

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