The desk staff is friendly, professional, and helpful, and I'd give them 5 stars.
Unfortunately, they are not working with much. Here are some of the issues I experienced:
1. I had to ask someone to straighten my room each day, because when I didn't, they didn't bother.
2. There was never fruit at breakfast.
3. An outlet in the room was broken.
4. The room was so dark, I could barely see.
5. The lap was broken.
6. The water pressure was super low.
7. The wifi does not work. They'll tell you that the wifi extender has been ordered, but, apparently, it has been on order forever. If you need internet access, head on down to the lobby.
Here's why I gave this place two stars instead of zero:
1. The rooms were quiet.
2. The Keurig in the room was nice (I had to ask for coffee refills each day, as they did not replace them.)
3. The air conditioner worked well.
4. The helpful front desk staff.
- Official Description (provided by the hotel):
- This beautiful new Holiday Inn Express & Suites Banning, California opening 1st Quarter 2009 is conveniently located off of Interstate 10. This first stagecoach town is nested between Palm Springs and Ontario in the heart of the San Bernardino Valley. The area presents historic values and modern opportunities, local businesses include Lowes Distribution Center, Arrowhead Bottle Water and San Gorgonio Memorial Hospital. Whether you are traveling on business, with family, visiting nearby attractions, or camping anywhere around the San Bernardino National forest after a long day you can get comfortable in our state of the art guestrooms or spacious suites featuring 32 TV s. Stay in touch with friends and family with our complimentary high speed internet access in all rooms or our 24 hour business center. Start your day Smart with a complimentary HOT breakfast or stay fit at our fitness center. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Banning