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Reviews (417)
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All reviewsview of the laketop floorbig bearremodeled roomboat rentalswalking distance to the villagefantastic locationrestaurants and shopsgreat roomping pongsnow summitpool and jacuzzipine knotnice fireplacewe've stayeddefinitely stay here againcoffee maker
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13 - 18 of 417 reviews
Reviewed 16 November 2017

We had booked a chain hotel and on reaching there the place was not on the lake as it appeared on the website. We cancelled that reservation and found this place while looking for a place on the lake. Great price, clean rooms all with lake views at a great price in November. Very happy!!

Room Tip: They all have lake views
  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Stella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaBBL, Guest Relations Manager at Marina Resort, responded to this reviewResponded 17 November 2017

Wonderful Stella! We are so glad we could provide the experience you were looking for! Thank you!

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Reviewed 21 October 2017

As other reviews have stated on here, the wifi is very poor in this hotel. Wish I had read the reviews first. Needed wifi to stay in touch with family whilst away but the connection in the room did not work at all. When we advised reception we were told almost word for word what another reviewer has written here: "When I questioned the girl on the front desk she said that they had never had problems and it was very strange". So this must be their standard line when people complain. Eventually moved to another room but this had not been cleaned properly - dirty towels on bathroom floor, used cups in bin, half used soap by the sink, hairs in bathtub etc... Had to request clean towels and were made to feel like a nuisance. No apology whatsoever. Even overheard reception staff complaining about us whilst we were walking away. Wish we'd stayed at the Travelodge which is where we stayed last time - cheaper, cleaner, friendlier, better wifi and free breakfast too.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Adam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaBBL, Guest Relations Manager at Marina Resort, responded to this reviewResponded 22 October 2017

Adam, we deeply apologize for any inconsistencies in the high standards we expect our staff to demonstrate towards our guests. We appreciate knowing the details of your stay and take these issues very seriously. Thank you for your review.

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Reviewed 20 October 2017

Stayed here on the last night of a route 66 motor cycle tour across the US. Fantastic place to stay. Ambience good. Free wireless worked ok if you were near the office. Every room has a view of the lake. Also more of a resort than a motel.

Room Tip: All rooms are good. Perhaps a ground floor unit would be better in the summer and a second floor unit in the winter.
  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank JudyandBillG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaBBL, Guest Relations Manager at Marina Resort, responded to this reviewResponded 22 October 2017

Judy and Bill, thank you so much for coming! We hope you had a fantastic trip!

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Reviewed 19 October 2017 via mobile

We stayed here on the last night of a three week long trip across the Southwestern States. As we needed to check-in for our flight, find the way back to the car rental place and handle all sorts of admin tasks , I double checked that there was free wifi. Unfortunately, I did not filter reviews on TripAdvisor by wifi - this is extremely poor and does not reach all rooms. When I questioned the girl on the front desk she said that they had never had problems and it was very strange. This is funny in retrospect as I tried to use the wifi on multiple devices and the couple next door also said they didn't have wifi. Many reviewers on here have also complained about this going back several years. After three weeks in the USA, I finally had to buy my network providers overseas package just to get the basic tasks done. Very disappointing that I had stayed at 14 hotels and it was only on the last night I needed to do so.

Otherwise, rooms were nice and had good views. Wouldn't risk it again unless it was at the beginning of the trip.

Stayed: October 2017, travelled as a couple
Thank Nathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaBBL, Guest Relations Manager at Marina Resort, responded to this reviewResponded 19 October 2017

Nathan we are so sorry for any frustrations you may have experienced during your stay. WiFi can be spotty in the mountains and we have made recent improvements to boost the signal more reliably to every room. There is always the option to use WiFi in the lobby where the signal is the strongest, though we understand that was not your preference. We appreciate your feedback and thank you for your review.

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Reviewed 4 October 2017

All rooms have a great view of Big Bear Lake. Stairs to 2nd floor are covered to assist in inclement weather. Parking is plentiful and handy. The room was very clean, bed comfortable, electronic fireplace was efficient in keeping us warm (at 6700 feet elevation, the mornings get a little chilly. We had 31 degrees in late September!) Coffee in the room was awful, but lobby has good coffee--so go there for a better start to the day! No restaurant on the premises, but the village shopping and restaurant area begins directly across the street.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank John U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaBBL, Guest Relations Manager at Marina Resort, responded to this reviewResponded 7 October 2017

We are so glad you came to see us John! Thank you for all your feedback and such a detailed review!

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