We arrived 3:23pm, checked in on 9/09/2022 for 2 nights at Residence Inn by Marriott in Petit street, Camarillo, California . Attending wedding the next day of our niece. Our cousin- father of the bride visited us the first night till 11:30pm. The next morning 9/10/2022, went for breakfast (lobby) .
After hours , getting ready for The wedding I went to ask an envelope from the front desk and saw our friend in the lobby then proceeded to the parking towards church wedding then the reception till 10:45pm. Arrived hotel, access the side door not main door -towards their market store in the lobby.
Early morning of Sunday(9/11/2022) , checked our hotel bill and surprised of $12.00 plus tax as market beverage. Went to front desk prior our breakfast. The staff as “night audit “ named Raina who helped us was so rude. Not being helpful at all, said “ she claimed that they asked the name of the person who took a bottle of water her/his name and room number matched our ours !
I asked the ticket or charge slip - couldn’t provide and asked her “did you asked her/him driver license? Replied “No”. Hence, she took off with “no apology” at all that they charged wrong guest or wrong number .
I told her I do the same job as “Front desk” and work with one of the biggest hotel in San Francisco for 33 years.
I told her I don’t come here to inform you that posted charge a stuff that I didn’t and don’t lie .
My work used to be with Marriott hotel chain for 9 1/2 years and I still know how to treat guests.
Also, went back to get new receipt and told them that the room we were staying has plenty of ants in the bath tub, floor which I sprayed “lysol disinfectant “ however the next day still have some ants and a bug 🐜.