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roxybell2
Oxnard, California

Do NOT use the app for this property!!

4.0 of 5 bubblesReviewed 21 Sept 2022via mobile
Every year we have to stay in a hotel while they fumigate the fields nearby our home. In the past we have stayed here at the Residence Inn in Camarillo. We have a dog so I needed a place that would allow pets but also a place that we could cook at/have meals at since we cannot leave the dog alone. This year was the first time I used the app. Our dog passed away last year so it was unnecessary for us to stay here but we know what the place has so it was a choice of familiarity. As I said I used the app, booked a suite. When we were informed of a change in dates, was able to make the date changes on the app. So all was good using the app until it was time to check in. We need to leave our home early in the morning of Tuesday so of course you cannot check in that early, so we book for the Monday night. Apparently checking in on the app is not good enough. When I arrived on Tuesday morning, I was told my reservation was canceled due to “No Show”. I had told the receptionist that I did check in on the app, she told me rudely that was not good enough, I should have called the front desk and told them. So apparently checking in on the app does not guarantee you have checked in. DO NOT USE THE APP FOR CHECKING IN!! At least for this hotel property. Fortunately for the hotel and for us the room was available but this may be our last stay here.

As for the property itself, things are little more worn and upkeep standards have a look of things sliding. It could be as a hotel, things get used frequently and probably take a beating or it could be management issues. This time and the last time we stayed here were probably the first time I felt the room cleanliness lacking. I not sure if it is how the cleaning schedule - once a week for stays over 7 days and obviously short term stay when you check out. Paper given to you at check in does state to contact hotel for any housekeeping needs not scheduled but also it could take up to 24 hours to fulfill the request.

They are now charging $10 per vehicle per day as well. For us that is $20/day since my husband and I both have vehicles. This is the first time we have been charged for parking.

For the hotel’s plus side it does has kitchen with sink, refrigerator, stove with oven, dishwasher with limited amount of basic kitchen cookware, dinnerware and utensils, allowing you to be able to fix meals in your room. There are no restaurants with in walking distance (less than a mile) with the exception of the Subways across the street in the gas station, but there are quite few nearby restaurants.
Date of stay: September 2022
Room Tip: No mobile key at this property.
Trip type: Travelled as a couple
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Reviewed 13 September 2022 via mobile

We arrived 3:23pm, checked in on 9/09/2022 for 2 nights at Residence Inn by Marriott in Petit street, Camarillo, California . Attending wedding the next day of our niece. Our cousin- father of the bride visited us the first night till 11:30pm. The next morning 9/10/2022, went for breakfast (lobby) .
After hours , getting ready for The wedding I went to ask an envelope from the front desk and saw our friend in the lobby then proceeded to the parking towards church wedding then the reception till 10:45pm. Arrived hotel, access the side door not main door -towards their market store in the lobby.
Early morning of Sunday(9/11/2022) , checked our hotel bill and surprised of $12.00 plus tax as market beverage. Went to front desk prior our breakfast. The staff as “night audit “ named Raina who helped us was so rude. Not being helpful at all, said “ she claimed that they asked the name of the person who took a bottle of water her/his name and room number matched our ours !
I asked the ticket or charge slip - couldn’t provide and asked her “did you asked her/him driver license? Replied “No”. Hence, she took off with “no apology” at all that they charged wrong guest or wrong number .
I told her I do the same job as “Front desk” and work with one of the biggest hotel in San Francisco for 33 years.
I told her I don’t come here to inform you that posted charge a stuff that I didn’t and don’t lie .
My work used to be with Marriott hotel chain for 9 1/2 years and I still know how to treat guests.
Also, went back to get new receipt and told them that the room we were staying has plenty of ants in the bath tub, floor which I sprayed “lysol disinfectant “ however the next day still have some ants and a bug 🐜.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Winitvrivera29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josie Williams, General Manager at Residence Inn Camarillo, responded to this reviewResponded 14 September 2022

Dear Winitvrivera29,

I recognize your time is valuable and appreciate the feedback you have provided.

Receiving warm and friendly service from our staff sets the tone for a great stay. This
was not your experience, and I sincerely apologize for failing to meet your
expectations.

I have shared your feedback with the associates, and as a teachable moment, we
have discussed our service standards and reviewed improvement opportunities in
the service they provide. I am confident that these necessary steps will ensure
your experience of staff issue is an isolated incident.

I hope you choose to stay with us again, whenever your travels bring you back to
the area.

Warm Regards,

Josie Williams
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2022

I’ve been a Marriott member for many years and have not visited this location in Camarillo before. I was greeted by Rene who was kind enough to try & get me an early check in since I was traveling with my elderly father. She was accommodating and did everything she could & got us in before the 4PM check in time. Our room was a 2 bedroom suite & it was spotless & clean & very comfortable. I loved this location & the staff are awesome, especially Rene!

Date of stay: August 2022
Trip type: Travelled on business
Thank CWSonoma25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2022 via mobile

Stayed for one night because it is walking distance to my son’s home in Camarillo. The room was large and very comfortable. The facility is tidy, clean and modern. It is way overpriced for its category, and there were a few disappointments. I booked through one of the major travel websites and the price included parking. The hotel charged me $10 for parking anyway, and just billed my card for it… even after I told them that my price was to include parking. Also, though the bathroom appeared clean, the remains of someone’s BM was still in the toilet. To me, that is inexcusable.

If you need to be in Camarillo for an extended business trip at a corporate discount or on the company dime, this is still a good option. If you are in the area on vacation paying a retail room rate, stay far away from this place.

Date of stay: August 2022
Trip type: Travelled with family
Thank PapaDafoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2022 via mobile

It's probably a harsh two star rating but it definitely fell below many of the places I've given three stars - just too many aspects were below standard.

Firstly, charging for parking was a bit of a disappointment given the hotel is in the middle of nowhere and land is not at a premium; arriving at the rooms, the corridor had been revamped but the rooms (aside from the TVs) hadn't and looked tired - there was no safe in the room; the aircon was universally controlled despite us having a three-room suite and had a fan in each bedroom which you couldn't even turn off; some of the TV channels didn't work; and the pull-out sofa bed was barely even usable, I certainly wouldn't want to sleep on it. Add into that the lack of regular room service as standard and a bath that didn't drain properly, and the room was a let down. The second bedroom bed was also small.

Although breakfast was complimentary, it was of poor quality - few selections, on multiple occasions there were bugs in the water machine and the hours (particularly weekdays, closing at 9am) could have been longer.

The gym was almost certainly the worst equipped I've ever seen in any hotel worldwide, and certainly the smallest. The pool area was nice enough, and in the sun... yet closed without notice for 'sanitising' on one of the days we were there without even letting guests use the sunbeds.

Overall a very disappointing stay considering what I paid.

Room tip: Don't try and leave breakfast to the last minute
Date of stay: July 2022
Trip type: Travelled with family
1  Thank Sammie-Jo69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josie Williams, General Manager at Residence Inn Camarillo, responded to this reviewResponded 3 August 2022

Dear Sammie-Jo69,

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions.

Thank you again and safe travels!

Josie Williams,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2022

We stayed in Residence Inn for 7 months now due to a business assignment, expect to stay for another 2 months. The hotel at the weekends were full of quests due to its convenient location and free hot breakfast, even though it’s room rate is relatively expensive.
Front desk workers were welcoming and polite but a little slow in response if issue occurred. But we did not run into any major problem during that 7 month’ stay except they cannot guarantee your room requested days before arrival. Even you are Platinum card holder.
Room is nice and clean, wi-fi is just adequate but not near “excellent” as promised, breakfast is proper with limited items, Equipment in the small Gym room is noisy and towels are often lacking.
Location of the Hotel is excellent: entrance of highway is just right at the corner, restaurants nearby(in old town) are plenty, Outlet(Mall) is just minutes away.

Date of stay: April 2022
Thank Chuang007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valerie Rodriguez, Guest Services / Front Office at Residence Inn Camarillo, responded to this reviewResponded 24 April 2022

We appreciate you taking the time to provide us with your feedback about your stay with us. We are glad to hear that you enjoyed your stay with us while you were in town for business! We look forward to having you here again whenever your business needs bring you back to Ventura County.

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