This hotel had a basic appearance of cleanliness in the rooms but it smelled so awful, that is seems doubtful. I was with family and we had four rooms and all of them smelled terrible. We actually bought Febreze and sprayed and it still smelled bad. I knew we were in trouble when checking in, it looked like the lobby furniture and been pulled out of the city dump.
Thank you for your feedback..
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
Top notch service by the entire staff !! Each and every member went out of their way to make sure we felt welcome. Our group was 50 deep and nothing but compliments for all. From booking our rooms facing the pool so the parents could keep a better eye on the kids to assisting us pull or a surprise ice cream social surprise - Thank you ALL
Thank you!
I will never stay here again the worst executive suite my ass! It claims to have a whirlpool in the suite but instead it's s regular size bathtub a kid can only fit. Ridiculously expensive and a waste of money.
Thank you for your review. Our rooms are non-smoking and there is a charge for smoking in the rooms. In addition, we safety seriously and do need to respond accordingly when you tape up the smoke alarm. Thank you.
One night stay. Arrived around 7:45pm after a 5-1/2 hour drive from San Mateo. Desk clerk was very friendly. Location is adjacent to 101 freeway, but there were some sketchy people in the rear parking area near my room. Room was large and clean . . . unlike some of the SureStay properties I have been in in the past 18 months. This is an older property but rooms have been updated. Not sure where the breakfast area actually was, so I didn't get any before I left the next morning.
The desk manager, Jason, was friendly and caring. He made sure I felt secure and comfortable . I had a very clean large room at a great price. That they accommodate pets was a big plus. There is a small area to walk your dog and it is supplied with a poop station on the outside but it is small. The surrounding planting around the hotel and parking lot were sufficient to comfortably walk my dog. I'll be staying here again.
