Great location - close to restaurants and shopping. Hotel was clean and our room was spacious and included a refrigerator and microwave. Loved the bathroom counter space. We enjoyed their continental breakfast, Jennifer was great at helping us heat our food and replenishing food as needed.
This is one of the better hotels that Best Western has in their chain. I recommend to anyone with or without a dog to give this hotel a chance. The staff are very helpful and friendly. The premises is clean and there’s an area for dogs to relieve them self along with poop bags if you forgotten yours. The breakfast in the morning is good. Coffee is very good and the food that is provided will get you through your early morning.
We had a pet friendly room for an extra $30 fee. The room was clean and everything was functional. However, the room itself could use some updating. Fresh paint and new furniture would certainly help.
Rooms smell horrible. Tried to change another room and that one smelled even worse. All hotels booked up this weekend so I’m stuck in a smelly room. Rooms have been renovated but still look dated. Microwave is old and dingy. This place is a very old and not what I expected of a best western. This is one of the worse best westerns ever. A motel 6 is way better than this hotel. So lessened learned for me. I need to read more of TripAdvisor’s reviews before booking.
When we arrive we were concerned by the age of the motel and location. Check-in was seamless and the room exceed our expectations when we opened the door. Before bed we noticed the kids feet were black. We bathed the kids but their feet were black again right after. This was only a one night stay and before we left we stripped the beds (we always do to ensure nothing gets left behind) and found black specks under the mattress pad. Housekeeping came and said it was not from pests but it was dirt. She stated they do not wash the mattress pads between guests and they don't look under them (the pads are not fitted and slide when you strip the bed).
I spoke to the front desk during check-out about the issues. The gentleman stated, again, that the mattress pads are not washed between guests. I asked him how often they are washed and he stated "when we clean the rooms." I asked him to clarify. He then informed me that only basic tasks are performed between guests, the rooms were cleaned once a month and thoroughly cleaned every other month. He went on to state that every six months everything is removed from the rooms to detail clean. I then brought up the filthy floors and his excuse was it happens right after they clean due to their proximity to the freeway.
I am not at all pleased with the condition of the room. We still do not know what was under the mattress cover but we took pictures. We believe it is pest related but the hotel insisted it could not be since all areas of the hotel are treated by an exterminator every six months.
Hello. To alleviate your concerns we had an Orkin speciallist inspect the room. There was nothing. Thank you and have a nice day.
