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Sonesta Select Camarillo
3 people are viewing this hotel
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US$178
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US$178
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US$151
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All reviews new york deli nearby wedding lobby area convenient location comfortable beds camarillo area bistro freeway desk
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Reviewed 6 February 2018
Could Have Been Better

I made my reservations last minute after getting a call that my grandfather was about to pass. Grace was kind enough to help book our rooms and very sympathetic. After driving 5 hours, and spending a 3 hours in the hospital with my grandpa, we finally decided to go to the hotel and get a few hours of sleep. We arrived at 3am completely exhausted. Heisler started out not very accommodating at all. I needed to print out a form for my stay and he told me their business center printer wasn't working. Earlier when I spoke with Grace, she assured me that I could print my form there. Instead of the really good deal I got, he was about to change my rate to $299 each room! I was not having it. Finally, he agreed to just viewing the form to verify and out of nowhere he 180'd and became extremely nice and helpful. He even offered to refund one of our rooms if we ended up not using it. I had booked it for anyone at the hospital that needed some rest, but no one ended up using it. Jacklyn in the morning assured me the refund would post to my account by 11, but it's been about a month now and it just posted today. The rooms, even though just renovated, were kind of dirty. The body soap container was dirty as if it came from outside in the dirt. There were hairs on the shower curtain and wall. It really wasn't unbearable and we were so tired that we just went to bed. It was ok for the 4 hours we spent there, but could definitely use some improvements in all areas.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mellany A, Manager at Sonesta Select Camarillo, responded to this reviewResponded 8 February 2018

Hello MrsV27!

I am sorry to hear about your experience at our hotel. We take pride in our ability to deliver excellent customer service and we clearly did not meet expectations during your stay. I have passed on your comments to our staff in an effort to ensure that this was an isolated incident moving forward. I appreciate your comments as they are a great tool for our staff to develop and learn, which enables us to deliver the best possible service to our guests! I hope you will visit us again the next time you are passing through Camarillo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017 via mobile
Short Trip

The room was great on the quiet side of the hotel. It’s spacious with a sofa. There are restaurants and shops nearby all within walking distance. It’s a short drive to neighboring cities and shopping.

Date of stay: December 2017
Trip type: Travelled with family
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Reviewed 14 November 2017
Great Stay and Room

I had a great room, which was on the 1st floor and inside toward the courtyard. This allowed the room to be very quite and I rested well.. The room was clean and super fast internet, better than most. I will use this location again.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
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Reviewed 8 November 2017
Disappointed on the location and noise

We were very disappointed about this Hotel, it is located next to the busy 101 highway and on top of that they put us in a room that faces the highway. The noise during the night was quite substantial, could not sleep much. Also, one night (on Saturday) there was a lot of noise from one of the contiguous rooms and nobody in the Hotel did anything to prevent it. Don't recommend it if you want to spend a quiet night.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
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Reviewed 10 October 2017
Not friendly service

First of all the location is great. Walk outside, and you are at a sort of strip mall with stores, coffee, restaurant and even a movie house. I booked this hotel for two nights as we were going to a wedding and we did not want to be stressed out as we were coming from several hundred miles away. The person who checked us in was nice. I asked her about the "breakfast included" and her answer was that it was not. So we went to the room which was ok not great. The lighting is poor. Since so many people use this hotel for weddings and events, one would think that a good mirror with light in the bathroom area would be there. Nope. Very difficult to see and put on make up. We were going to take a swim as it was over 90 a few days ago in October but the pool is in direct sun so it was too hot. No one used that pool the entire time we were there. We took a walk and while husband was getting hair cut (stores right there) I looked at my reservation and I see "breakfast included". Back to hotel to another clerk and she tells me "no breakfast included". I very nicely had her look at my phone photo of "breakfast included" and she says "no it is not". HUH? I was very sweet and said "please look again" at it. Well a young man, who I believe was the manager, happened to be there and took one look and said "yes it is". Not very good service. We were on a second floor and we never found the elevator which we were told there were. Not that I needed it but with heels etc. it would have been nice. We did use the hot tub which is inside but open to outside by a grated gate which was fine as it did not get too steamy in the room. Towels are provided.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
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