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2 - 7 of 158 reviews
Reviewed 27 December 2019 via mobile

Today I have the worst service and experience from Moko No Sho. First of all, I have to complain the waitress serving the dinner. The waitress comes in and out slamming the door and then puts the dishes loudly on the table. Then nothing is said at all except “finish?” and at the end of meal “Drinks?”. The waitress from the start to end comes in serving with the very unhappy face on her. Never, in my 15 years staying in Japan ryokan and onsen did I get this kind of bad service. And the worst part, is taking away my son’s dish without asking? I have to say “excuse me” in Japanese to get her attention.
I will never come to Niseko and Moko No Sho from Tsuruga group ever again!
0/10. Bad service especially gives the customer the bad face and like you did something bad.
I really don’t understand why the reviewers give it high score reviews when it doesn’t meet the basic ryokan onsen and service standard.

Date of stay: December 2019
2  Thank kingwaiyip
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyage20868218832, 支配人 at Niseko Konbu Onsen Tsuruga Besso Moku no sho, responded to this reviewResponded 29 December 2019

Thank you so much for choosing Moku no Sho hotel.
I am apologized for our service,which could not leave a good impression to you.
We have already communicated with our staff and he was very so sorry for her bad service.
We will change other staff to give a confortable service for you.
In order to give a nice service to guest,we are reflect on our own mistakes once again.
We will by taking real action and set an example to our hotel.
We are deeply sorry about the inconvenience due to our mistake,we sincerely hope you could accept our service again.

Best regards,
Moku no Sho Takeo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2019 via mobile

Great dinner with free selection of sake and other drinks. Interesting concept to have unlimited drinks and snacks at the lounge. Overall only 25 rooms make it very peaceful and far from the type of crowded tourist Onsen places. There is also a good hifi system at the Lounge but unfortunately we cannot select our own songs. The Onsen itself is a perfect once in a lifetime mix of outdoor pool with falling snow that melts on the tongue.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank GillianSG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyage20868218832, 支配人 at Niseko Konbu Onsen Tsuruga Besso Moku no sho, responded to this reviewResponded 16 December 2019

Thank you so much for choosing Moku no Sho Hotel in your Hokkido trip.
I am so sorry that we forget to tell you which CD and record can be selected by yourself when our staff introduce hotel facility.
We are looking forward to seeing you next time.

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Reviewed 8 August 2019 via mobile

Stayed here with my two daughters in a western/Japanese style room with private rotenburo. Couldn’t have been more perfect. All meals served in communal room or private rooms - great to have the variety. Magical shared spaces and first class shared onsen baths. Highly recommended.

Date of stay: August 2019
Trip type: Travelled with family
Thank AlexHMcD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyage20868218832, 支配人 at Niseko Konbu Onsen Tsuruga Besso Moku no sho, responded to this reviewResponded 10 September 2019


"Thank you for using at this time.
Our hot spring is a sodium chloride peculiar to the Konbu Onsen area, and it has a smooth touch. I am glad that you are happy about the onsen.
Also, thank you again for your meals and our public spaces.
We will continue to improve the service of all employees so that our guests will be satisfied.
We look forward to seeing you Mr. AiexHMcD again.

Niseko Konbu Onsen Tsuruga Besso MOKU NO SHO
General Manager Akihiro Takeo"











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Reviewed 30 December 2018 via mobile

Traditional ryokan, worth the effort to book this small inn @ annunpuri if you wish to have a short getaway from the niseko crowd and noise.

Not easy to book it, as reservations not online nor immediate. Payment to be made in full for a confirmed reservation.

Reception and staff not effectively bilingual, but they do try their hardest. As non Japanese I feel almost an intrusion of their Japanese system and culture the moment I enter, boots and shoes to be shed even before check in.

For skiers and snowboarders, sad news. The dry room is just a room with old ski hangars. No individual lockers no ski valet or concierge. And of course no gear to the rooms if we are even to leave our shoes at the door/shoe rack.

Lounge and fireplace (fire starts at 5pm) cozy when weather isn’t too cold outside. Rooms are nice, clean and if it gets too warm, we can open windows for some fresh air. Best part of the room, personal massage chair and the full set of lotions and pajamas! No coin laundry here so every bit of yukata and pajamas help!

Onsen in room seemed to have a lot of dirt floating and needs cleaning as the onsen on the ground floor didn’t have the same amount of floating particles. They do have a nice bar and free flow alcohol after 8pm. Remaining day free flow is to the tea, wine and juice. Lovely marshmallow toasting by the fire fr 5pm. Steamed Potatoes with butter also fr 5pm for the less sweet toothed.

Housekeeping was tardy first few days and forgot to leave pajamas. Got better later the stay. Good place to chill out for few days.

Room and half board, kaiseki breakfast and dinner was good til 3rd day. Got bit tired after the 3rd day. Kids got kids meal sorted and was wonderful. The teppanyaki dinner option was worth every cent upgrade. King crab, beef, snapper, all super fresh and wonderfully prepared. Not oversauced or fancy show, focus on the quality of the food. They have only 1 teppanyaki room, so book in advance.

Date of stay: December 2018
Trip type: Travelled with family
2  Thank sgmummyof2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
tokuchi, 支配人 at Niseko Konbu Onsen Tsuruga Besso Moku no sho, responded to this reviewResponded 21 May 2019

Thank you very much for visiting Mio.
We received comments, and we will improve our ski store and cleaning related parts and strive to be satisfied.
In addition, about teppanyaki of meal, we have received evaluation from guest of hotel and recommend reservation in advance.
We will continue to improve our service further in the future, and we hope to improve it.
maneger toshikazu tokuchi

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Reviewed 29 December 2018 via mobile

Our party stayed one night after a long journey from UK .
Very beautiful traditional Japanese Guest house with modern facilities.
The Japanese traditional evening banquet was impressive all be it challenging for the European tastebuds ! Breakfast was equally challenging!
Staff are all very well mannered and help when that can.
Rooms are very comfortable all with a superb massage chair, very intense but well worth a go.
However there are rules. !
House help yourself beverages are available during the day in allotted times. However anything you want outside the selection is not allowed until 8pm. Coffee wine or drinks , a tempting bar (seldom staffed) and wine selection on view seems impossible to access and charge to your bill!
So Much more could be made of this ryokan to make it more guest friendly during the day.

Date of stay: December 2018
Trip type: Travelled with family
2  Thank SR_travelreview
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
tokuchi, 支配人 at Niseko Konbu Onsen Tsuruga Besso Moku no sho, responded to this reviewResponded 21 May 2019

Thank you very much for choosing a chopstick for family use.
I am satisfied with the room and the food, but I would appreciate your feedback regarding the time of the drink in the lounge as a valuable opinion.
We have included an inclusive service since April of last year, and we are satisfied with our customers.
Also, we are looking forward to your visit.
maneger toshikazu tokuchi

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