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Reviewed 22 December 2012

Hotel - pros and cons
Service was generally polite though a bit slow at times (took the hotel 20 min to bring up extra milk when we requested). The Flame Lounge (described as having a 'warm glow') was cold most of the time. Was most impressed by Hiromi from the Flame Lounge who saw I was shivering and loaned me a blanket on her own initiative. The waiter serving both Sisam and the Teppanyaki restaurant was always smiling and attentive despite him being very busy serving two 'different' restaurants simultaneously. The Onsen had a beautiful view - if only all the guests could understand that the correct etiquette in an Onsen is to be respectfully silent.

Skiing experience for a beginner - pros and cons
It was great that the hotel was a ski in ski out resort. However, for beginners, we had to climb up a rather steep flight of stairs (holding on to the heavy skis and poles) and then up a rather steep slope before we reached the area reserved for pure beginners.

Our second day ski experience was better as the instructor allowed us to use the slope right in front of the hotel (by teaching us how to walk up the slope on our skis). However, another problem was the many groups of Japanese pupils who were at the Hilton resort for skiing lessons. The pupils were well behaved but as they were in groups, it meant that hotel guests had to wait for them while they accessed the ski lifts. In addition, for a beginner, it was frustrating and scary having to keep trying to avoid banging into them as they would stop in groups of about 8 on different sections of the slopes. If you are a beginner, check with the hotel when the Jap pupils usually descend on Hilton (i'm still figuring out how come the parents can pay for them to stay at Hilton) and avoid that period. The last day of our stay (21 Dec), there were no Jap pupil groups on the slopes - not sure if they had left by then - but they were present almost every other day (we were at the Hilton from 17 to 21 Dec)

Room tip: Don't bother paying for a room with the view of Mount Yotei. If the view is good, you can see Mount Yotei easily from the restaurants and on the ski slope. If the weather is cloudy/snowy, like it was when we went - we basically just wasted the money for the room.
Date of stay: December 2012
  • Trip type: Travelled as a couple
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Thank JeannePauYuen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 December 2012 via mobile

Wasn't overly impressed with the hotel, the powder at Niseko is very impressive but this is a review of the hilton. Ok so first impression was poor, after a plane and a three hour bus to Niseko the last thing we wanted was to stand in a queue for 40 minutes to check in and then have to lug our own bags up to our room ( this is meant to be a Hilton after all). Majority of guests staying are Japanese locals with their kids, Japanese school kids doing a week long ski school( and yes 100 school kids does mean the lift on the Hilton side are busy but not the gondola) and Chinese families. It's 15 mins from hirafu which is where all the restaurants are.. The restaurants at the Hilton are pretty pricey ( example soft drinks are 600 yen, a beer is 900 yen and a steak 4,500 at their ezo pub restaurant) there is a shuttle but its inconvenient , especially if you miss one in the evening and have to either wait an hour for the next or a 2,900 yen taxi back to the hilton, the rooms are tired and not what I would expect from the Hilton, So that's the negative, some of the positives are no lines at the gondola, staff are very friendly, lovely onsite onsen, breakfast are great with good variety, but we feel an apartment in hirafu would have been better value and we'll be looking at doing that next time we visit Niseko, which will be soon as the powder is amazing!

Date of stay: December 2012
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4  Thank CharlieQLD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your last ski vacation and taking the time to share your experience.
I am pleased to hear that you did enjoy the Resort and the convenience of ski in / ski out facilities.
I appreciate your comments on our Food and Beverage pricing, we do compare our pricing and offerings with similar resorts and find that we are competitive in this area although
we take your comments to heart and I shall discuss our menus with our Executive Chef.
Once again, thank you and I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet.

With best regards,
Tomoyuki Yamanobe – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2012

We were there in Dec 2011 and Jun 2012 hence we had a good experience of winter and summer feel.

The stay at Hilton was simply Hilton standard.... very comfortable with good English-speaking and helpful staff. Thumbs up for their pro-active attitude.

The activities and snow condition were good with winter activities within close proximity to the hotel. Hotel restaurants offer good food that did not fail to delight us be it in buffet style or ala-carte style.

Onsen is good too with great view from the open air bath area just that it could be quite crowded during peak hours.

We stayed in deluxe Mt Yotei room and Panorama room and both rooms offer breathtaking views. The sleep was good with comfortable bed.

The sight is totally different with the change of season... each with its own beauty.

We had a chance to ride on a hot air balloon during summer and witnessed the entire preparation process. It is definitely worth the money and time spent.

It would be better if the interval is shorter for the shuttle bus service.

Definitely a better option for ski experience comparing to Tomamu.

Date of stay: June 2012
  • Trip type: Travelled with family
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2  Thank Japan_FanSingapore
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am very pleased to hear you enjoyed your stay and I shall certainly pass on your comments to our Team Members, so they know the services provided were appreciated.
The snowfall has continued and the Gondola is now taking skiers up the mountain and our shuttle services have increased as we open for the ski season.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.

Kind regards from arguably the snowiest ski resort on the planet...
Tomoyuki Yamanobe
General Manager
Hilton Niseko Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2012

We had a nice skiing holiday here as a family. The young staff were keen but lacking experience and managerial direction. The rooms are solid but a bit tired. The skiing was sensational and the gondola was excellent. It lacked a bit of atmosphere and didn't have a strong Japanese flavor being more of a stock international hotel. Overall I can't complain about the value of the package it just didn't blow me away.

Date of stay: December 2012
Trip type: Travelled with family
Thank flashpacka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Tripadvisor.
I am pleased to hear you enjoyed the stay and theconvenience of our Ski Valet facility and I appreciate your kind words about the package.

Your comment on our knowledge of some team memeber has
been noted and ongoing training is being conducted.
I do hope you enjoyed your stay and the convenience of our
Ski in Ski out facilities and we look forward to welcome you
back to arguably the snowiest ski resort on the planet...

With best regards,
Tomoyuki Yamanobe – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2012 via mobile

The basic requisite of a Hilton is there
Probably it's the peak season, the place was very crowded n noisy with bus loads of people.
Asked for a kids yukata and selected 2 pillows from the menu it came an hour later.
Generally a great hotel but service was strained as I believe it's the overwhelming crowd

Funnily my 11 yr old mentioned that he left his favourite toy in st Regis Starwood and they mailed back to us. That's for branding as he remembers the Starwood hotel for their act of kindness to his teddy bear.

My daughter left a toy there but I am wondering if they would send it back or at least drop an emailn I am happy to pay for it to be shipped back

Date of stay: December 2012
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Thank SingaporeVirgo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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