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Reviewed 23 December 2012

Where to begin? Everything from the powdery snow capped slopes in December, to the divine and beautiful cuisines avaliable to you at the hotel will be sufficient to raise the bar a little higher, after you experience what the Hilton Niseko Village Hotel has to offer. We stayed for 8 nights, and absolutely loved the experience. Staff is friendly, they speak English, the several restaurants available are amazing. From japanese meals to international cuisine, breakfast watching snow falling outside the large panoramic windows, lifts without any traffic and an incredible powder to greet you every morning. We will surely return. This is the place to be!

Jose Sequeira

Date of stay: December 2012
Trip type: Travelled with family
Thank Jose S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 31 December 2012

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear that you & all the families enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.
I am very pleased to hear you enjoyed your stay and I shall certainly pass on your comments to our Team Members, so they know the services provided were appreciated.
The snowfall has continued and the Gondola is now taking skiers up the mountain and our shuttle services have increased as we open for the ski season.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

Stayed at Hilton niseko from dec 21 to 25. Location is far from hirafu village but regular free hotel shuttle makes it convenient. Also another regular bus available from niseko united company for pass skiers but chargeable for non pass holders 330 yen per head.

Rooms are basic and clean. Had 2 twin bed and each room comes with a sofa bed. So twin room can sleep 3. Bathroom is small. Hotel lobby is cozy with a central hanging fireplace that does not seem to warm anybody. More for looks. F&B outlets are plenty but make sure you make reservations. There is an in house onsen. For ski facilities, the ski center is right next to the hotel, extremely convenient with the slopes, lifts and everything right next to hotel and connected via side entrance. Super convenient for parents with kids skiing and parents can relax in the lounge cafe.

Snow quality is tip top powder, and it snowed the day we arrived and till today. Right now, heavy snowing outside.

Hirafu village central has plenty of nice little restaurants. Not much shopping and reservations are a requirement during holiday season. Problem is the drop off and pickup point for the shuttle is the welcome center which is quite a walk uphill when you want to come back to the hotel. With the cold and children, the walk is quite an exercise.

Overall stay is relaxing, hotel staff are polite and helpful, English speaking is manageable. Kids had a really good time with the snow and slopes, good quality family time.

Date of stay: December 2012
  • Trip type: Travelled with family
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Thank WYJ2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear you enjoyed the convenience of our ski in, ski out facilities and I appreciate your kind words on the resort and team members, it is much appreciated. Your comments have been shared with all of our team members and it is an encouragement to us all.
We have had a record December snowfall and I do hope you are planning another visit soon and we look forward to welcome you back to arguably the snowiest ski resort on the
planet.

Kind regards、

Tomoyuki Yamanobe
General Manager
Hilton Niseko Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2012

Hotel - pros and cons
Service was generally polite though a bit slow at times (took the hotel 20 min to bring up extra milk when we requested). The Flame Lounge (described as having a 'warm glow') was cold most of the time. Was most impressed by Hiromi from the Flame Lounge who saw I was shivering and loaned me a blanket on her own initiative. The waiter serving both Sisam and the Teppanyaki restaurant was always smiling and attentive despite him being very busy serving two 'different' restaurants simultaneously. The Onsen had a beautiful view - if only all the guests could understand that the correct etiquette in an Onsen is to be respectfully silent.

Skiing experience for a beginner - pros and cons
It was great that the hotel was a ski in ski out resort. However, for beginners, we had to climb up a rather steep flight of stairs (holding on to the heavy skis and poles) and then up a rather steep slope before we reached the area reserved for pure beginners.

Our second day ski experience was better as the instructor allowed us to use the slope right in front of the hotel (by teaching us how to walk up the slope on our skis). However, another problem was the many groups of Japanese pupils who were at the Hilton resort for skiing lessons. The pupils were well behaved but as they were in groups, it meant that hotel guests had to wait for them while they accessed the ski lifts. In addition, for a beginner, it was frustrating and scary having to keep trying to avoid banging into them as they would stop in groups of about 8 on different sections of the slopes. If you are a beginner, check with the hotel when the Jap pupils usually descend on Hilton (i'm still figuring out how come the parents can pay for them to stay at Hilton) and avoid that period. The last day of our stay (21 Dec), there were no Jap pupil groups on the slopes - not sure if they had left by then - but they were present almost every other day (we were at the Hilton from 17 to 21 Dec)

Room tip: Don't bother paying for a room with the view of Mount Yotei. If the view is good, you can see Mount Yotei easily from the restaurants and on the ski slope. If the weather is cloudy/snowy, like it was when we went - we basically just wasted the money for the room.
Date of stay: December 2012
  • Trip type: Travelled as a couple
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Thank JeannePauYuen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 December 2012 via mobile

Wasn't overly impressed with the hotel, the powder at Niseko is very impressive but this is a review of the hilton. Ok so first impression was poor, after a plane and a three hour bus to Niseko the last thing we wanted was to stand in a queue for 40 minutes to check in and then have to lug our own bags up to our room ( this is meant to be a Hilton after all). Majority of guests staying are Japanese locals with their kids, Japanese school kids doing a week long ski school( and yes 100 school kids does mean the lift on the Hilton side are busy but not the gondola) and Chinese families. It's 15 mins from hirafu which is where all the restaurants are.. The restaurants at the Hilton are pretty pricey ( example soft drinks are 600 yen, a beer is 900 yen and a steak 4,500 at their ezo pub restaurant) there is a shuttle but its inconvenient , especially if you miss one in the evening and have to either wait an hour for the next or a 2,900 yen taxi back to the hilton, the rooms are tired and not what I would expect from the Hilton, So that's the negative, some of the positives are no lines at the gondola, staff are very friendly, lovely onsite onsen, breakfast are great with good variety, but we feel an apartment in hirafu would have been better value and we'll be looking at doing that next time we visit Niseko, which will be soon as the powder is amazing!

Date of stay: December 2012
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4  Thank CharlieQLD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your last ski vacation and taking the time to share your experience.
I am pleased to hear that you did enjoy the Resort and the convenience of ski in / ski out facilities.
I appreciate your comments on our Food and Beverage pricing, we do compare our pricing and offerings with similar resorts and find that we are competitive in this area although
we take your comments to heart and I shall discuss our menus with our Executive Chef.
Once again, thank you and I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet.

With best regards,
Tomoyuki Yamanobe – General Manager

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Reviewed 21 December 2012

We were there in Dec 2011 and Jun 2012 hence we had a good experience of winter and summer feel.

The stay at Hilton was simply Hilton standard.... very comfortable with good English-speaking and helpful staff. Thumbs up for their pro-active attitude.

The activities and snow condition were good with winter activities within close proximity to the hotel. Hotel restaurants offer good food that did not fail to delight us be it in buffet style or ala-carte style.

Onsen is good too with great view from the open air bath area just that it could be quite crowded during peak hours.

We stayed in deluxe Mt Yotei room and Panorama room and both rooms offer breathtaking views. The sleep was good with comfortable bed.

The sight is totally different with the change of season... each with its own beauty.

We had a chance to ride on a hot air balloon during summer and witnessed the entire preparation process. It is definitely worth the money and time spent.

It would be better if the interval is shorter for the shuttle bus service.

Definitely a better option for ski experience comparing to Tomamu.

Date of stay: June 2012
  • Trip type: Travelled with family
    • Value
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2  Thank Japan_FanSingapore
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 25 December 2012

Dear Hilton Niseko Village Guest,

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am very pleased to hear you enjoyed your stay and I shall certainly pass on your comments to our Team Members, so they know the services provided were appreciated.
The snowfall has continued and the Gondola is now taking skiers up the mountain and our shuttle services have increased as we open for the ski season.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.

Kind regards from arguably the snowiest ski resort on the planet...
Tomoyuki Yamanobe
General Manager
Hilton Niseko Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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