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Reviewed 31 December 2012

Hilton hotel is the perfect location for the first time travelling family to Niseko. Great accommodation make sure you get the panorama view room for a family of 4 (great value with breakfast and dinners included buffet of course) and free internet is included in this room and not in the standard rooms unless you are Hilton honors gold plus member.
The internet in lobby is free and extremely fast and is free up to the 3rd floor in all the 5 restaurants. The panorama rooms have direst view over the slopes so you can almost touch the gondola and also know if it is running or not as high winds close it.
The powder is superb and probably the best export from siberia.
The onsens(hot springs) are a must before and after skiing and do not pack swimming costumes as not allowed in both the inside and outside onsnst (gender divided of course).

Room tip: panorama room best value for family of 4 but no privacy of course. standard rooms all very similar and not as good view
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank victor_m_8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this reviewResponded 7 January 2013

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear that you & all the families enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.
Your comments have been shared with all of our team members and it is an encouragement to us all.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.

Kind regards from arguably the snowiest ski resort on the planet...
Tomoyuki Yamanobe
Hotel Manager
Hilton Niseko Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2012

I've stayed at this hotel a few times before and have liked it's excellent ski in ski out location and Japanese Onsen (hot springs bath). Food and service haven't been the best but the positives have compensatated.

This trip however has been different. They messed up our transfer booking resulting in a two hour wait at the airport. They assigned us the wrong rooms. We were once asked to move tables half way through our meal (never figured out why). Resturant bookings system (required because capaity is way below demand) is chaotic. Buffet restaurants suffer from poor replenishment. Service is slow and inept. Prices are criminal given the level of service.

The key issue seems to be that the hotel has recruited a large number of staff for the peak holiday season but hasn't trained them. I definately won't come here again during a busy period, maybe never again.

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GlenA497
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager (Hilton Niseko Village) at Hilton Niseko Village, responded to this reviewResponded 8 January 2013

Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Tripadvisor.
I am pleased to hear that you did enjoy the Resort and the convenience of ski in / ski out facilities.
Your comment on our knowledge of concierge team has been noted and ongoing training is being conducted.
Once again, thank you and I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet.

With best regards,
Tomoyuki Yamanobe – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2012

We stayed here for 4 nights in Dec 2012. We had booked a good deal 9 months in advance which included dinner and breakfast. Check-in took quite a while, about 15 minutes, luckily for us the line only started building after we were done. Excellently located hotel, ski school and rental right next to the hotel (20 steps), as were the chair lift and the gondola. REALLY packed. Lots of people in the lobby coming in and out, some in snow gear, lots of people and their luggage checking out or checking in. Lifts took a while, lots of Japanese high school students staying when we were there (300 I was told by the ski instructor), they were very noisy on the third floor where one of the big restaurants are, and they are always going in and out of the lifts. Not saying that I don't like high school students but they were a bit noisy.

Summary of main features:
1. Ski school - we were lucky to get classes on 2 days, had to line up in the morning at 8am to see if they had any spots. So book in advance if you know what sort of classes you want. This isn't part of Hilton but I thought this info could come in handy.
2. Snow - SO much snow when we were there, it was beautiful and so nice to ski in fresh snow the next day!
3. Internet - free wifi only in public areas. Snail speed in lobby, found a fast spot next to Yotei restaurant on the 3rd floor but no chairs so you have to stand to use the fast internet. Disappointing that hotels these days don't just provide free internet for all in rooms. It is a basic necessity for some these days, and for me it's more important than a TV
4. Onsen - beautiful view in the outdoor onsen. Change room was clean enough but would be nice to have someone cleaning more often in the busy periods.
5. Fitness centre - located on 3rd floor, quite small but equipment is good. Would have liked some dumbbells. Towels and water provided.
6. Restaurants - breakfast served in Yotei and Melt, recommend Melt more because of the beautiful view. Same food in both for breakfast. Dinner was included in our package so we tried Yotei (buffet) and Sissam (Japanese set menus). Was not impressed with Yotei - there was a lot of food, some good but most very average. However, VERY impressed with Sissam, they cater for vegetarians, the manager was very helpful and when he saw us come in for the second night in a row, he offered to ask the chef to change the menu for us so we didn't have to eat the same things 2 nights in a row. We certainly didn't expect this as we were just going with dinner coupons, so we really appreciated this gesture. Ezo Pub is great for lunch - definitely try their pizzas!!!!
7. Rooms - we stayed in a twin room on the 18th floor. clean, there's a pillow menu, big enough for 2, having a sink outside of the bathroom is very handy. Daily cleaning can be hit or miss. We were told sheets are changed every 3rd day, we stayed for 4 nights 5 days and sheets were never changed, despite there being visible dirt on them by the 4th day.

Overall conclusion - I would definitely stay here again if I could get a good deal again that included dinner (as travelling to Hirafu every night would be a hassle). The reason to stay here again is because it is a good hotel (wouldn't say excellent), and the location is truly perfect for skiers & snowboarders!!! Would try and come maybe mid Jan next time to miss the high school students and all the other tourists going for Christmas holidays.

Room tip: I don't think it's necessary to pay more for Mountain views in winter, because if it's heavy snow you won't be able to see much anyway
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank llwch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 31 December 2012

Thank you for choosing Hilton Niseko Village for your last ski vacation and taking the time to share your experience.
I am pleased to hear that you did enjoy the Onsen and the convenience of ski in / ski out facilities, and I appreciate your kind words on our restaurant and team members, it is much appreciated. Your comments have been shared with all of our team members and it is an encouragement to us all.
I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2012

Staying at the Hilton Niseko at present and are somehow disappointed, far from we were expecting, we had great expectations just by staying at the Hilton, but, but, but! The hotel by itself is well located, rooms are ok, but everything else turns to be a nightmare. Restaurants are fully booked everyday, need to plan 2 days in advance, just imagine when traveling with a 5 yo boy, asking him what he wants to eat in two days time! The food is average, very average in all restaurants. Now talking ski lessons, all fully booked! They did not even plan for additional teachers. So we have to come everyday to the snow school asking for any availability. So to conclude, if you have to spend this amount of money to get such poor food and not been able to have ski lessons for our son, then pass this place. Not worth it. Snow wise, yes there is plenty.
This is written on Xmas eve 2012.

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gilwhoever
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 31 December 2012

Thank you for choosing Hilton Niseko Village for your recent ski holiday and please accept my sincere appreciation for taking the time to let us know of your experience through Tripadvisor. This valuable first hand feedback allows us to monitor and improve our services focusing on your needs as a guest in the resort.
Your comments on the restaurant booking and ski lessons have been noted and I have addressed this directly with the manager concerned and corrective actions will be taken.
We have had a record December snowfall and I do hope you are planning another visit soon and we look forward to welcome you back to arguably the snowiest ski resort on the planet.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

Where to begin? Everything from the powdery snow capped slopes in December, to the divine and beautiful cuisines avaliable to you at the hotel will be sufficient to raise the bar a little higher, after you experience what the Hilton Niseko Village Hotel has to offer. We stayed for 8 nights, and absolutely loved the experience. Staff is friendly, they speak English, the several restaurants available are amazing. From japanese meals to international cuisine, breakfast watching snow falling outside the large panoramic windows, lifts without any traffic and an incredible powder to greet you every morning. We will surely return. This is the place to be!

Jose Sequeira

Date of stay: December 2012
Trip type: Travelled with family
Thank Jose S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this reviewResponded 31 December 2012

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear that you & all the families enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.
I am very pleased to hear you enjoyed your stay and I shall certainly pass on your comments to our Team Members, so they know the services provided were appreciated.
The snowfall has continued and the Gondola is now taking skiers up the mountain and our shuttle services have increased as we open for the ski season.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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