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6 - 11 of 2,037 reviews
Reviewed 19 May 2021

The hot spring environment is very good, you can watch wild foxes, raccoons and other animals while soaking in the hot spring outdoors! The quality of the buffet and the service of the waiters are excellent. Because the hotel’s architectural design is a cylinder, and the hotel’s outside is a golf course, there is no building obstruction. In winter, you can enjoy the beautiful snow and Mount Yotei mountains. You can also ski, and in summer, you can enjoy golf.
However, the traffic is a little inconvenient for foreign tourists, and you need to take a shuttle bus to get there.

Date of stay: December 2020
    • Rooms
    • Service
Thank Celia328
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 April 2021

We visited in February 2019, and it was lovely and fun. Full of people but it made the atmosphere brilliant. The newly constructed shopping village next to the Hilton is splendid, full of shops and restaurants of different cuisine.

We skied there for the day and went into the shops and restaurants and I have to say that I really enjoyed myself. Ensure you go in the early morning like we did to avoid the bulk of the crowd. That will mean leaving Hirafu earlier.

Date of stay: July 2020
1  Thank adrianch218
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 April 2021

Perfect for families. The staff is unbelievably accommodating and rooms were very comfortable. Gondola is immediately outside the front door. Only negative is all the food options were quite pricey. Best Hilton staff I have ever experienced.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Sean C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 March 2021

Good service and nice onsen but rooms are stuck in 1999s budget hotel style. Rooms need a major upgrade. Get rid of small twin size beds. Only good for kids. No way to control temperature in the room.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank kyungkim2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 24 March 2021

Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on TripAdvisor.
We apologize for not living up to your expectation. Your valuable feedback will be shared with our team, and we would like take this opportunity to review and improve our service standard and facility to meet your expectations.
We at Hilton Niseko Village promise to offer you the best quality of service on your next trip our way, assuming you do select to stay with us again.
Thank you once again for choosing Hilton Niseko Village and we truly look forward to welcoming you back to our property on your next visit to Hokkaido.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021 via mobile

COVID changed everything and I was kinda sad to see whats going on around niseko area. bars and izakaya is closed due to COVID circumstance. Hilton niseko village works harder to prevent infections. so customers may feel inconvenience and bored. try to avoid contacts others, not talk louder, wearing mask, solo travel to reduce the risks, but i saw some people dont care about it.
big change of customers quality ( i know that hotels cant choose customers)
what i really feel sorry was closing bars and restaurants.
but one thing doesnt change, staff provide great services 24 hours. i would like to thank you and please dont give up.
頑張ってください。

Date of stay: January 2021
Trip type: Travelled solo
2  Thank kazy2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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