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Reviewed 1 January 2022

We really enjoyed our holiday at Hilton Niseko Village. This has become our Christmas (and maybe New Year’s) destination. We love the location, the excellent panoramic room, the food, and the service.

Date of stay: December 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gsios
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 28 January 2022

Dear Gsios,

Greetings from the Winter Wonderland!

We are elated to hear that you choose to spend your Christmases here in Niseko. The Hilton team also look forward to this time of year and the chance to make the stay of each of our guests special. We hope to have the chance to welcome you back in 2022. Thank you for sharing your experience. Have a great day!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2021

I stayed for a solo birthday trip and when I tell you the staff here was the BEST I mean it! Although I was by myself they assisted me with everything and were so friendly and accommodating. Everyone at the front desk was wonderful but there was a nice Italian lady I think her name was Katia. She was amazing! Also the restaurant manager Karen made me feel like I was so welcomed and helped me so much. The room itself was nice nothing fancy just a nice normal hotel room that I would expect. The Onsen was great. The food breakfast, lunch, and dinner was so good! The only thing I wish was that you didn’t have to go a town over just to get more stores and etc but it’s not far (the taxi is expensive). The ski lift is literally right next to the hotel so I had a blast trying out skiing for the first time. Overall I had an amazing experience at this hotel and I would mostly stay here again because of the amazing staff members who made it so special!

Date of stay: December 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank justdenean24
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 28 January 2022

Dear justdenean24,

Greetings from the Hilton Niseko Village.

Thank you for letting us know about your recent stay. It is fantastic to hear that you enjoyed your stay and had the chance to try skiing and the hot springs. Our location is secluded so we offer the shuttle bus to our guests complimentary. We hope you were able to utilise it to shop and dine out nearby.

We look forward to the chance to welcome you again, perhaps in the green season for some hiking and white water rafting. Thank you again for your reply.

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Reviewed 30 December 2021

Molded rooms, short staff, couldn’t control the temperature, no whatsoever accommodation on food or drinks, very expensive when it comes to renting gears. But the Bali crew were very sweet and loving..

Date of stay: December 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank cocoandpuff08
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 28 January 2022

Dear cocoandpuff08,

Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through TripAdvisor.
Your feedback has been shared with the respective Department Heads to initiate the necessary steps to improve the quality standards of Hilton Niseko Village and we will try to do our best to accommodate your request whenever possible.
We at Hilton Niseko Village promise to offer you the best quality of service on your next trip our way, assuming you do select to stay with us again. Thank you once again for choosing Hilton Niseko Village and we truly look forward to welcoming you back to our property on your next visit to Hokkaido.

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Reviewed 31 October 2021

Good location to get away for a few days. Some things in the area closed given the time of year (not ski season) but still nice to get away with family. Gorgeous colors and pleasant weather for walking and rafting.

Date of stay: October 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank JK2021a
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 10 November 2021

Dear JK2021a,

Greetings from Hilton Niseko Village.

We are so glad to hear that you enjoyed your time here in Niseko and with us at the Hilton. Autumn is a (relatively) unknown pleasure in Hokkaido but it's one of our favourites! We hope to have the chance to welcome you again in another of our great seasons so you can choose your favourite. Thank you for your valuable feedback and have a fantastic day.

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Reviewed 7 August 2021

We had an excellent stay. Top notch customer service, comfortable accommodations, beautiful surroundings, and great breakfast! would highly recommend this hotel. English speaking staff. Felt valued as a customer.

Date of stay: August 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank bill2021286
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Representative Hotel Services, オーナー at Hilton Niseko Village, responded to this reviewResponded 4 October 2021

Dear bill2021286,

Greetings from the Hilton Niseko Village. We are so pleased that your stay was a pleasant one and that your interaction with our staff was so positive. We are proud of our location and our staff. Thank you for your kind feedback and we do hope to be able to welcome you again one day.

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