I stayed at Niseko Hilton during Xmas for 6 days. Pls stay away from this hotel as if there is plague! Everything is unimaginably poor. It was so bad that I called Ritz Reserve if they might have available room during our stay!
We pay $750/night (100,000¥/night ) and the room was disgusting. This is a Ritz/Four Seasons rate but you got 1 star service and conditions.
Room condition was horrendous when we first checked in. After complaining to hotel management, they changed our room in second day.
Some days, Rooms don’t get cleaned until 5:30 pm, my wife asked several times during the day reminding them we have small kids, but their standard answer is “during Xmas, it is their peak season”. If this is your peak season, bring more temporary housekeeping staff from other hotels. Simple is that. You are charging us ridiculous rates, and still no shame to tell us , this is what we should expect!
Hotel management’s mentality is seeing customer as cash cow. They know Hilton has a very good location just in front of gondolas, so they can lower every quality!
Clientele is predominately south East Asians during Xmas. During breakfast, one crazy Malaysian Chinese lady asked very rudely to me to bring my son outside, because he literally cried for 10 seconds. Another Australian family saw this incident and even told waiters how rude that Chinese lady was to me. Instead, an older waiter (from Indonesia) asked me to leave the restaurant. This happened during the Xmas day! Of course I was very furious and later brought up this to restaurant manager and hotel management!
I never experienced anything like this in my entire life!
The only thing worth to mention in this hotel is Joy (front desk manager) . She is the only gem in this rubbish! Beside her all other staff needs to be sent to Hilton training!
As a summary: Worst class Ski experience, terrible hotel experience !
Hilton Niseko deserves zero star!