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Reviewed 9 August 2021

We loved this property! The hotel was very quiet so we were upgraded to a one-bedroom residence which was amazing. The facilities of the residences are world-class with a lounge, dining area, kitchen and big bathroom and additional WC. We had a wonderful view of Mount Yotei too. This property is sure to be sold out in the winter with a new gondola being built it's a perfect ski-in-ski-out hotel with all the details well thought out. The food and service was fantastic too. We also loved the Tree Trekking, walking distance from the hotel and also brand new – super fun! The indoor pool is also a bonus and the kids loved it.

Date of stay: July 2021
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Thank notthetallestnyc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wright Paul, 支配人 at Park Hyatt Niseko Hanazono, responded to this reviewResponded 23 August 2021

Dear notthetallestnyc,

I would like to take this opportunity to sincerely thank you for taking the time to share this wonderful feedback on Trip Advisor, it certainly means a lot to us. It is so wonderful to hear you and your children had a great time with us in our indoor pool as well as the Tree Trekking near the hotel. We are indeed very excited for our new gondola being built. Please do come again in winter to experience it! We are delighted to hear you had such a memorable experience staying with us and look forward to welcoming you and your family again, this time in the snow.
Until then, please take care.

Paul Wright ポール ライト
General Manager 総支配人

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Reviewed 21 June 2021

Just spent an incredible weekend at Park Hyatt Niseko and i just had to write a review to describe my experience! We stayed at this hotel twice, once last winter and again this summer. Location wise, it is right next to the ski lift so in winter it is super convenient for guests to go skiing! The rooms are beautifully designed, modern and very stylish; the view of Mount Yotei is so nice. The pool and jacuzzi is really luxurious and the gym is very well equipped with a gorgeous view as well. But what really sets Park Hyatt Niseko apart from other 5 star hotels are the staff and the level of hospitality provided. Everyone, from front desk to in room dining staff to house keeping etc. is really professional, friendly and nice. We particularly want to say a big thank you to Catherine, who made sure that our stay was very smooth and perfect! Not only does she anticipates our needs (before we anticipated them), she made us feel so welcome. It was an utmost pleasure to meet Christine! Also Ulysses from dining remembered our breakfast preferences and is so professional and attentive! It was a pleasure to meet Joberto too.
Another thing I have to praise is the in room dining and breakfast. We are obsessed with their Reuben sandwich! Ordered it once in December, and ordered it twice again the past weekend. It is SO DELICIOUS. And they definitely have the best breakfast among all five star hotels that we stayed in. Their french toast, omelette, granola and eggs benedict are just superb!! I cannot find enough words of praise for this hotel and I already look forward to returning in December for ski season!

Date of stay: June 2021
    • Sleep Quality
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    • Service
Thank mswinnie1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 25 June 2021

Dear Winnie

I would like to take this opportunity to sincerely thank you for taking the time to share this wonderful feedback on Trip Advisor, it certainly means a lot to us. It is so wonderful to learn that you have enjoyed your past two stays with us and all that the hotel has to offer. I would like to especially thank you for highlighting that you feel what sets us apart as a hotel is our team and the service they provide, I will ensure your praise is shared with the entire team and personally recognize Catherine, Christine, Ulyesses and Joberto for their efforts. We are absolutely delighted to hear you had such a memorable experience staying with us.

We hope that we have the opportunity to welcome you back in the future. If I can be of any assistance whatsoever, please do not hesitate to reach out to me.

Wishing you all the best for the remainder of 2021.

Paul Wright ポール ライト
General Manager 総支配人

(PS: I love the Reuben too!)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021

If you need the perfect ski vacation, the Park Hyatt Niseko is the place to go. Ski In/Ski Out. Ski Valet service. Amazing food. So many eating and drinking choices but all world class. Staff is friendly and always ready to serve. The after ski hot spring melts all the aches away. If the hot mineral water is not enough, you can get a massage at the Spa. Pierre Hermes desserts are a WOW!!

Niseko has the best powder skiing! Once you try Park Hyatt Niseko, it is hard to go anywhere else.

Date of stay: January 2021
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Review collected in partnership with Hyatt Hotels
1  Thank Daniel F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 21 January 2021

Dear Mr Fujii

Thank you so much for taking the time to post a review on Trip Advisor and for all your praise about your recent stay at Park Hyatt Niseko. It was an absolute pleasure to have you and the family stay with us and we certainly look forward to welcoming you all back next season, if not before.

Please take care during these uncertain times and you know how to reach me, if you need!

Best Regards

Paul Wright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

Our family had an incredible time at the Park Hyatt Niseko, first time in Hokkaido on our ski trip with the kids and they learned how to ski! Luxury hotel with great guest service, everything was catered to our needs like the ski valet and in room onsen. Extremely memorable experience thank you Park Hyatt

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank davidkoo2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 6 January 2021

Dear Mr Koo

I would like to take this opportunity to sincerely thank you for taking the time to share this wonderful feedback on Trip Advisor, it certainly means a lot to us. It is so wonderful to learn that your children were able to learn how to ski during your time with us! We are absolutely delighted to hear you had such a memorable experience staying with us.

We certainly hope that we have the opportunity to welcome you back in the future. If I can be of any assistance whatsoever, please do not hesitate to reach out to me.

Wishing you all the best for 2021!

Paul Wright ポール ライト
General Manager 総支配人

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020

At last! A full service ski hotel. World class experience. World class facilities. Exemplary staff. Onsen was disappointingly small without an outdoors. Also no balconies or opening windows in otherwise excellent accommodation. Unruly children could be policed better, but the staff provided exceptional, personalised service throughout.

Date of stay: December 2020
    • Value
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
2  Thank MCMLXIII
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 31 December 2020

Dear MCMLXIII

Greetings from Park Hyatt Niseko Hanazono.

Thank you for choosing our hotel for your recent visit to Niseko and for taking the time for this review.

I was thrilled to read that you found the overall experience "World Class" and that the service was personalised and exceptional. I have also duly noted your comment regarding the policing of children, and the Onsen facilities. Whilst providing an outdoor Onsen may not be something that can be changed in the immediate future, the hotel will evolve its facilities in the future and so having this feedback is most valuable to us.

We truly look forward to an opportunity to welcome you back and may I wish you all the very best for 2021.

Sincerely from Niseko,

Paul Wright
General Manager

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