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All reviews niseko village the bus ski rental corner suite grand hirafu main town rental shop dining options breakfast buffet is hotel onsen hot springs lockers slopes lift hilton gondola skiing
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9 - 14 of 560 reviews
Reviewed 1 January 2023 via mobile

My favorite part of the resort was the onsen. It was amazing to sit in a natural rock hot spring while out in the snow. The hotel onsen is open 2pm to 9 am, but the Hilton onsen is open during the closed times. It is fun to try both hot springs. because they are both included o your stay. The breakfast was also delicious with a tremendous variety. I agree with a previous review that there are limited dining choices at the hotel. I would recommend booking ahead at one of the 5 Hilton restaurants and only planning for one night at the hotpot buffet at the Green Leaf. Please be aware that most dining options are expensive on the area. However, the bar at Green Leaf has reasonably priced dining options but last orders are at 5:30pm. The fish and chips there were very tasty! Grand Hirafu area has the most choices, so I would recommend bringing a change of footwear on your ski, so you could eat near Grand Hirafu and then catch the last bus back to the resort. Alternatively, hire a car at Saporo and you will be free to drive to downtown Niseko where there are more restaurants and a fun food truck area. The ski in and out at the resort was great, although the green run down from the highest gondola is very challenging. The best green runs are lower down in Bansai or buy the all mountain access pass and ski down the easier and nicer runs by Grand Hirafu and the Hilton and then get the bus back. There is a great rental shop at the hotel. However, they do not rent gloves or masks. You will need to bring them or buy at the shop that opens in the afternoon or go to the Hilton or Grand Hirafu by bus to purchase them. The staff at the hotel were all very helpful and respectful. The rooms were pleasant but not luxurious. The bed was fairly hard, but the bed linens were top quality. A nice touch was a complimentary kimono for the onsen.

Date of stay: January 2023
Trip type: Travelled with family
Thank emilymX2679HF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 December 2022

Whilst the ski-in, ski-out is clearly the main attraction, everything else is severely lacking.

The hotel lobby bar advertises food but doesn’t provide anything beyond edamame and nachos. The main restaurant offers the same, tired, hotpot option every night and breakfast is chaotic and disappointing. The shop only opens at 5pm daily and stocks very little.

Any raised concerns are met with a shrug (and go elsewhere if you need something else to eat) - but at minus 18, going out for dinner into Hirafu isn’t always an option, especially as the last shuttle back is 21:30 and taxis are extremely rare.

They charge a 5 star price but are delivering a 2 star service sadly.

Date of stay: December 2022
Thank Yomping-matelot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Services, Guest Services / Front Office at The Green Leaf Niseko Village, responded to this reviewResponded 20 December 2022

Thank you for sharing your feedback. The Bar lounge serves bar food from 2.30pm till 5.30pm daily. Plus, the restaurant in the hotel does a hot pot buffet daily from 5.30pm onwards. For more options, you can catch our scheduled shuttle to the shopping & dining area next to Hilton or visit one of the 5 restaurants at Hilton. All these venues are 5 minutes away. Within Niseko Village there are up to 12 different restaurants for you to choose from.

Hirafu is another option if you want more choices and it is 15 mins away by taking our scheduled free shuttle bus. As Niseko is a mountain resort, private transportation/ taxis are limited. The Hotel recommend you plan you trip in advance especially with services related to transportation and dining options to avoid any disappointments.

Hope this information will also help other readers to better plan their trip to Niseko.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2021

We are regular guest of the Green Leaf for over 5 years for Skiing. Unfortunately, our spring skiing holiday had to be cancelled due to Japan Travel Restrictions for Singaporeans due to COVID-19. A refund was promised. We were told on 3rd of May that the refund would take 90 working days.

It is now way past that and there has been no response. Their toll free number is no longer in use. Multiple emails have gone unanswered.

Unlike the previous reviewer, we have not received our refund.

Date of stay: March 2020
Thank ngodrm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 April 2020 via mobile

Fantastic service in a hard time, green leaf happily credited 12 day stay without any fees or questions with only 48hrs Till travel time, front desk Jane was extremely helpful a lot better than ANA All Nippon Airways Co who just took the cash and wouldn’t even extend

Thanks green leaf Niseko Village

Date of stay: April 2020
Trip type: Travelled as a couple
1  Thank Paz64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 March 2020 via mobile

We had a wonderful break, hotel is situated just off the slopes in a quiet area of Niseko Village. Ski rental/ school and valet all on site. Hotel provides free shuttle bus to Kutchan and Hirafu area. We absolutely loved a complimentary onsen and thermal pool. We enjoyed lunch and buffet dinner. Room was nicely appointed and kept well cleaned.

Date of stay: February 2020
Trip type: Travelled with family
Thank Scenic28104179350
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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