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All reviews within walking distance served its purpose full size refrigerator carlsbad village coffee machine clean hotel great room staff was very friendly and helpful nice stay kitchenette legoland rates closet convenience proximity
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Reviewed 12 December 2017

We stayed at the Extended Stay Carlsbad during the Lilac fire of North County, SD. This hotel was gorgeously decorated, clean, smelled great and accomodated each guest so well! All of the staff members were caring and amazing. I'm very grateful to you all. Thank you for discounting rates for evacuees as well.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Ciara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this reviewResponded 13 December 2017

Ciara, thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Great affordable place to stay for comfort, convenience and helpful, friendly staff. Look forward to another stay in Carlsbad as well as other locations. Good way to have an economical but more than adequate accommodation while traveling.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this reviewResponded 30 November 2017

Linda, it was our pleasure having you as our guest at Extended Stay America. It’s a pleasure knowing you loved our convenient location and the friendliness of our staff. We hope to see you and your family again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

Would not stay there again. Bad smell in the room. No attendants at arrival. Have to check out kitchenware. Advertise breakfast but in reality it's just a continental breakfast without fruit. Overall not satisfied.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Extended Stay
1  Thank B6407RDelizabethv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this reviewResponded 28 November 2017

Elizabeth, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

Sincerely,
Hotel Management

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Reviewed 27 November 2017

Under staffed and poorly trained on customer service. No ice maker on property. Full kitchens without any stocked plates cookware etc. You must check them out from office but no one ever working the front desk.

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank Gabriel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this reviewResponded 27 November 2017

Gabriel, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality.

Sincerely,
Hotel Management

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Reviewed 26 November 2017

Pros: close to Legoland and Outlet. Guest Service was great. Quick Grab and Go Breakfast
Cons: Hotel room is Ok. Did not clean my room. Bed was uncomfortable. Vent in the bathroom was noisy.

Overall if you are planning to stay one night, it would be a great hotel.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Extended Stay
Thank thanhp513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this reviewResponded 27 November 2017

Thank you for taking the time to post your review. We are happy to know you were pleased with the service provided by our staff and had an overall comfortable stay. However, we are sorry for the issues you experienced and have shared your concerns with the appropriate teams to take necessary steps. We hope to have another chance so we can make you and your family’s next trip exceptional in every respect.

Sincerely,
Hotel Management

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