I went during an off season. I was seeking a retreat and it was a great quiet getaway. it is not too far from the beach and offers some nice spots on the property to relax. The staff was very nice and accommodating.More
I went during an off season. I was seeking a retreat and it was a great quiet getaway. it is not too far from the beach and offers some nice spots on the property to relax. The staff was very nice and accommodating.MoreShow less
Thanks for staying with us!
We really appreciated the kind and welcoming staff here. Especially Anthony the security guard who made a special effort to check in with us when he saw us walking around the pool area after dark. From the reception staff to the concierge to the housekeeping staff everyone was friendly and genuinely warm.
Thanks so much for the wonderful review!
The resort is quite nice, but our room was not. The rooms are dated, with furniture that reminds me of the sixties. That was not a drawback. Our first room was below the top floor, and we could hear people walking around at all hours of the night. No sleep for us. After complaining, the manager Sean agreed to move us to the top floor, and offered to return some Hilton Honors points because of two nights of no sleep. He never did and the second room was worse that the first because there was a broken AC on the roof that made sleeping almost impossible, I think we were given to Fernando, head of housekeeping, to try to make us happy. He called AC repairmen, but they said that the AC could not be fixed. I'm guessing it had to be replaced. The place is nice, the staff friendly, and there are a number of activities, but I wouldn't go back because I came home seriously sleep deprived and exhausted. I'm going back to Southern California in September, and won't be looking to book here. If you are a sound sleeper, go for it.
It is disappointing for us to hear that your experience was anything less than great. Please do not hesitate to call if you would like to discuss your stay further - we would be more than happy to talk with you. Thank you.
Cruz R was a great shuttle driver. He was on time, friendly, and informative.
The resort as a whole is very nice. Nice pool for the kids. The rooms are clean. The hotel rooms are a little small but they have a nice view, fridge, and microwave.
Thanks for staying with us, Lori!
Two pools, one an adults only lap pool and the other pool very kid friendly. There is a good restaurant on site which also provides room service. The free shuttle service added a lot to our stay...to see cool spots in the Village with knowledgeable shuttle driver Steve and also a trip to Trader Joe’s.
Thanks for the great review, Nancy!
Our stay at Grand Pacific Palisades was wonderful. The resort was beautiful and our stay was great. The customer service was off the hook. Everyone made us feel welcomed and appreciated & the resort activities were fun. Looking forward to returning for another stay there.
We're happy you had a great trip - thanks for staying with us!