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Holiday Inn Carlsbad
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Reviews (178)
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All reviewsputting greenbasketball courtfront deskpretty hotelnewer hotelclose to the airportroom doorclean hotelgreat showercomfortable bedpalomar airportfree breakfastsan marcosnice roomvery pleasant staystayed here for one nightnice amenities
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9 - 14 of 178 reviews
Reviewed 9 February 2018 via mobile

I booked this hotel for one night at $148 on the IHG app. I found a lower rate for the same night at Priceline for $90.85. This was not a hidden rate or one that I had to bid on. The hotel name was visible with all the amenities. It was for a Standard room. The secret the hotel has is they open up a standard room type at Priceline but do not have it available through IHG. I filed the best rate guarantee with IHG and it was denied as they do not have the same room type “standard” available. Well of coarse they do not have the same type because they don’t want IHG members to book at a lower rate.

As an IHG Rewards member, I pay the highest rates and am getting tired of the same tricks. Please take the time to shop around before booking direct with this hotel. I have screen shots of everything but Trip Advisor does not allow screen shots to be uploaded only pictures. Beware and shop around before booking direct with this hotel.

Stayed: February 2018
Thank FLCATRIPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiana K, Front Office Manager at Holiday Inn Carlsbad, responded to this reviewResponded 11 February 2018

Good day FLCATRIPS,

Thank you for taking the time to share feedback with us. We are so sorry for the inconveniences you experienced during your stay. We understand how frustrating it is to feel as if you did not receive the best rate for your stay. We at IHG honor all Price Match Guaranteed requests with the only qualifications being: same room type, same hotel, same dates. We pride ourselves on providing the best value for our guests, especially for Platinum Elite IHG Members like yourself. We also offer special "Your Rate" prices to ensure our members receive the best rate for their dates and preferences. It is only with feedback like yours that we are able to improve upon the service we provide to our valued guests. We hope this unusual experience has not prevented you from returning to our property in the future.

Thank you
Tiana X. Kaestner
Front Office Manager
Holiday Inn Carlsbad Campus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

The holiday inn Carlsbad is always a good stay. The front desk staff is extremely helpful especially Brooke. She is always outstanding in her ability to make you feel like everything is handled for you as soon as you walk in the door. You know if there is any issue its as simple as one call down to the front desk and they will fix it for you. The grounds are beautiful, the rooms are modern and clean and there is ample parking.

  • Stayed: January 2018, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank 472dt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiana K, Front Office Manager at Holiday Inn Carlsbad, responded to this reviewResponded 25 January 2018

Good day 472dt,

Thank you so much for taking time out of your travels to share your 5 star experience with the TripAdvisor.com community. We are thrilled you enjoy staying at our beautiful hotel time and time again. We are so fortunate to have amazing team members like Brooke who are dedicated to ensuring all our valued guests receive exceptional service. Our staff knows there are many choices on where to stay, and we love to make each visit to our property feel like coming home. We have shared your feedback with our entire team and your commendations are so appreciated. We cannot wait for your next visit!

Thank you

Tiana X. Kaestner
Front Office Manager
Holiday Inn Carlsbad Campus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

This is now my favorite hotel! The price is great for the room that you get. I plan to be a regular at this hotel. Everything was clean and made you feel like you were in a luxury hotel. I loved the shower. Bed's are a little firmer than some may like but that won't stop me from coming back. Everyone that works here is so sweet. I was lucky enough to get checked in and check out by Spencer. Thanks for such a smooth and quick process Spencer!!

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank DahliaV760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiana K, Front Office Manager at Holiday Inn Carlsbad, responded to this reviewResponded 14 January 2018

Good day DahliaV760,

Thank you as so much for taking time out of your travels to share your 5 star experience with the TripAdvisor.com community. We are so fortunate to have amazing team members like Spencer who work so hard to ensure all our valued guests receive exceptional service. We are also thrilled you found your accommodations to be luxurious and above expectation. We have shared your feedback with our entire team and your commendations are so appreciated. Our team cannot wait to have you as a regular guest at our hotel.

Thank you

Tiana X. Kaestner
Front Office Manager
Holiday Inn Carlsbad Campus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Yes...I am a Platinum Member @ the Holiday Inn Carlsbad. I just wanted to point of the great works of a staff memeber:

1. Brook @ the Front Desk. In my mind, she is more professional and intelligent than anyone else in her department. If it were up to me, she would be the manager of the Hotel ne day.

She remembers everything I like in and out of my room. She has it prepared before I even show up, She is always is the best attitude and disposition. Finally, I stayed there on Christmas Eve and Day and she worked as well. She is a loyal and hard workers.

Again, if Holiday Inn wants to catch up with Starwood and Marriott, they need to recognize talent like Brokk and train her for bigger roles.

Thank you,

Stephen I. Wong

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank stepheniwongwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiana K, Front Office Manager at Holiday Inn Carlsbad, responded to this reviewResponded 14 January 2018

Good Day Mr. Wong

We would like to first thank you for your continued loyalty as an IHG Rewards Club Platinum member. Your continued patronage is so greatly appreciated. Thank you as well for taking time out of your travels to share your experience with the TripAdvisor.com community. We are so fortunate to have amazing team members like Brooke who always put our guests and hotel first. Our Team works very hard to ensure all our valued guests receive exceptional service above and beyond expectation. We have shared your feedback with our entire team and your commendations are so appreciated. We all really hope to see you again soon.

Thank you
Tiana X. Kaestner
Front Office Manager
Holiday Inn Carlsbad Campus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Stayed here for couple of days. The hotel and the room were very clean and comfortable.

Couple of things to note though
1. The internet was an unsecured connection. (Though the frontdesk provided wifi password, it was never required)
2. The internet was slow.

Besides these we were very happy with our stay here.

Room Tip: We bid through priceline and it was cheaper than listed price
  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank srkartik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiana K, Front Office Manager at Holiday Inn Carlsbad, responded to this reviewResponded 14 January 2018

Good Srkartik,

Thank you so very much for sharing your 5 star feedback with the TripAdvisor community. We are so happy to hear that you enjoyed your clean, comfortable room and accommodations. Our dedicated team works very hard to ensure every valued guest enjoys the highest quality of service and cleanliness. Thank you as well for the comments and suggestions for our WiFi connection. We will work on improving the quality for future stays. Our accommodating staff cannot wait for your next visit!

Thank you

Tiana X. Kaestner
Front Office Manager
Holiday Inn Carlsbad Campus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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