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Traveller rating
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All reviews sun deck great location breakfast room covered parking carmel by the sea room was clean and comfortable two blocks free breakfast beautiful town would definitely stay here again yogurt shops and restaurants downtown carmel motel bw ocean townhouse
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7 - 12 of 833 reviews
Reviewed 15 September 2022 via mobile

This is a 3 star inn with a 5 star price just because of location. Small rooms and bath, but they were clean. Towels in a cubby hole not near shower. No air conditioning. Person who checked us in was nice though. Breakfast was hot and cold items which was nice but breakfast area so small only 4 tables to sit. Parking lot was a nightmare because of the size of it but could have parked on street if you you could find a spot.

Room tip: No air conditioning no elevator small parking area
Date of stay: September 2022
Trip type: Travelled as a couple
Thank ncccyndi1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 16 September 2022

Dear Guest,
Thank you for sharing your experience. Carmel is very pricey so it’s nice to have a hotel that is more reasonable than most with the convenience of walking everywhere.
We do sympathize for the inconvenience caused due to no air conditions in our rooms and you suffered a restless night due to the unusual hot weather during the time of your stay. Given that our area did have a heat wave warning during the course of your stay, no lodging places in Carmel has air conditioning.
As you mentioned we are faced with some tough limitations in regards to room size and parking; as it is the norm in Carmel and most of the business have similar challenges. Please accept our apologies for any inconvenience and frustration this may have caused you. Our primary aim is to provide you a cozy, comfortable and accommodating experience that adapts to the charm and coziness of the Carmel Village.
Appreciate your business & feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2022

Very disappointed. I don’t typically leave bad reviews. I usually leave reviews for excellent service or products only, but something needs to be said this time. The room did not meet the standard of cleanliness that Best Western prides themselves on. There was no air conditioning and it was extremely hot at night. There was only a very dusty/dirty oscillating fan. The floor was gritty/dirty. The room just didn’t seem to be as clean as it should have been especially during a pandemic. The breakfast area was a mess with the kitchen staff (who weren’t friendly) conversating with each other on the side and not attending to the obvious mess on the counters for the entire time we were in there. I have enjoyed staying here in the past, but this last time will truly be our last time. The woman who checked us in was great. She was very friendly and kind. The TV worked well, the water in the shower was nice and hot, and the refrigerator worked.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank JMarie47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 13 September 2022

Dear Marie,
First let me apologize for the experience you had while staying at our hotel. While these issues are not indicative of the standard experience for our guests, we are sorry you had issues during your stay.
We have addressed the cleanliness issue & spoken with the employees in question.
Given that our area did have a heat wave warning during the course of your stay, no lodging places in Carmel has air conditioning. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are continuously striving to improve the guest experience and will use your comments to improve.
Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261.
Appreciate your business and once again my sincere apologies for the inconvenience.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2022

While there may be more plush properties in Carmel, the location of the Best Western is great, the prices are reasonable, and the innkeepers (Sanjay and his wife) are wonderfully friendly, funny, and helpful. We also found this to be one of the few properties in town that had a sleeper sofa so that we could fit 3 people comfortably in the room. We would definitely stay here again on a return visit.

Date of stay: August 2022
    • Location
    • Cleanliness
    • Service
Thank William M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 31 August 2022

Dear William,
Thank you for taking the time to complete the Survey on Trip Advisor and we are very grateful for your 5 stars review.
We are delighted to hear that our services, hospitality, and accommodations exceeded your expectations!
Appreciate your business and positive feedback. See you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2022

the location is absolutely fabulous...walk to all the shops and restaurants and beach. Free parking, free breakfast.
the room we had looked renovated and quite nice but no place to put luggage and no closet. Not a big deal for us since 2 queen beds so we just put luggage on one bed. also had a desk and a refrigerator.
Highly recommend! Great value.
no elevator for 2nd floor rooms (I think)

Date of stay: August 2022
1  Thank zralos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 24 August 2022

Dear Zralos,
Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience.
We are delighted to hear that you had a great stay.
It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer.
Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022

breakfast food choice is very limited and on paper plates and plastic utensils which s good because its terrible . Rooms are dirty . Walls paper thin . The staff is rude and condescending . Only thing semi good about this dump is the location but that doesnt make up for the rest

Date of stay: July 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank JOSEPH F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 22 July 2022

Dear Guest,
Sorry we failed and let you down and now you think we are the worse hotel in the US. We are saddened to hear your comments about our hospitality and service. We are usually known for our comfortable accommodations and attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently.

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